Inbound Supervisor at Maersk Line

Key Responsibilities:

Inbound Execution & System Alignment

• Oversee daily inbound operations, ensuring the timely and accurate receipt and put-away of cargo.
• Verify inbound documentation and ensure goods are received as per supplier and client specifications.
• Coordinate the scanning, inspection, and WMS transactions to ensure full system-to-floor alignment.
• Perform pre-alert validation and GRN (goods received note) processing in WMS, escalating discrepancies immediately.
• Collaborate with Inventory Control to minimize errors and ensure bin accuracy.

Safety & Compliance

• Conduct weekly Gemba walks and inbound area safety checks with proper documentation and corrective follow-ups.
• Facilitate Toolbox Talks and promote a proactive safety culture within the inbound team.
• Ensure contractor and employee compliance with Maersk HSSE procedures and equipment use standards.
• Maintain zero safety incidents through continuous safety awareness, training, and inspections.

People Leadership & Development

• Lead and supervise a team of inbound warehouse staff, ensuring roles and responsibilities are clearly communicated.
• Conduct weekly performance check-ins and support staff development through coaching and on-the-job training.
• Maintain an up-to-date team training matrix aligned with operational requirements and SOPs.
• Apply fair and consistent performance management, upholding Maersk leadership principles and code of conduct.
• Ensure team records and shift data are accurately captured and maintained in Workday or equivalent HR systems.

Customer Service & SLA Adherence

• Ensure inbound SLAs are met by tracking delivery turnaround times and offload performance.
• Provide daily visibility to clients and internal stakeholders on inbound throughput and exceptions.
• Escalate delays, damages, or non-conforming deliveries promptly and manage corrective actions.
• Support client-facing engagements and maintain professional communication standards at all times.

Issue Management & Continuous Improvement

• Maintain a live inbound issue log, capturing operational blockers and escalating unresolved issues.
• Investigate root causes of recurring inbound problems and implement sustainable solutions.
• Drive 5S principles throughout the inbound zone, ensuring daily compliance checks and improvement actions.
• Identify at least two operational efficiency improvements per year as part of the CI roadmap.
• Maintain a visual dashboard of inbound metrics, issue statuses, and performance goals.

Process Compliance & SOP Execution

• Ensure all inbound processes are followed in strict alignment with approved SOPs and work instructions.
• Conduct quarterly refresher training for inbound staff on current SOPs and compliance requirements.
• Liaise with the Admin and Inventory teams to ensure SOP updates are communicated to relevant parties.
• Lead internal SOP audits and ensure team accountability for procedural adherence.

Minimum Requirements:

Education

• Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain, operation or logistics management.

Experience

• Minimum 3 years in warehouse operations with at least 1 year in a leadership or team lead role