Maersk Line is the world’s largest container shipping company, known for reliable, flexible and eco-efficient services. We provide ocean transportation in all parts of the world. We serve our customers through 306 offices in 114 countries. We employ 7,600 seafarers and 21,600 land-based employees and operate 639 container vessels.
We market our services t...
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KEY RESPONSIBILITIES:
- Deliver an Integrated Customer Experience that uniquely matches the vertical(s) portfolio
- Ensure the Integrated Customer Experience Team drives proactive customer support and issue resolution for seamless customer experience in cross-functional teams, and across all products in scope
- Accountable for owning, creating, maintaining, and testing a business continuity plan for critical customer processes in Ocean and L&S (Logistics & Services)
- Develop and sustain a capable Integrated Customer Experience Organization
- Ensure the team is structured and rightsized for successful delivery on customer and business needs
- Leading, directing, and coaching Integrated Customer Experience Consultants to enable their development
- Ensure Customer Experience teams are trained according to global standards, and have an in-depth understanding of customer-specific SOPs
- Build teams with strong knowledge of local products and services, and with mixed competencies (functional and commercial), who can timely, and cost efficiently maximize customer value of all ‘By Maersk’ models
- Regular periodic connect with GSC (Global Service Centre) team leaders on performance, planning, and people
- Delivery of Integrated Customer Experience growth and profitability plans
- Up- and cross-sell to all customers, and their supply chain partners (where relevant), following global policy
- Monitor and manage volume trajectory to support business planning (ROFO Budget)
- Drive a mindset of continuous improvement
- Drive a mindset of quality work
- Travel will be expected
- Be a change agent for system rollouts and implementations as well as other initiatives that impact people and business
WHO WE ARE LOOKING FOR:
Someone with:
- At least 5 years’ experience leading a high-performing team in the Logistics / Supply Chain industry
- Ability to lead large teams with diverse customer portfolios
- Relevant experience in customer experience/order management with a customer-led mindset
- Ability to establish senior business relationships with customers and their supply chain partners
- Broad knowledge of supply chain strategy and execution in a global business environment
- Ability to lead, coach, and motivate teams towards a shared vision with clear goals
- Analytical, and continuous improvement mindset
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Key Responsibilities:
WMS Order Management & Pick Slip Generation
- Monitor the Warehouse Management System (WMS) daily for carryover and newly released orders.
- Build order waves and generate pick slips to initiate daily picking activities.
- Distribute pick slips to the outbound picking team and align pick sequences with operational priorities.
- Flag orders requiring manual release or special handling for review by the Outbound Team Leader.
Inventory Coordination & Stock Replenishment
- Liaise with the Inventory Team to ensure required SKUs are replenished into picking locations to prevent operational delays.
- Confirm with the Inventory Manager on expiry extensions for outbound stock where applicable.
- Alert the Outbound Team Leader and Inventory personnel of any WMS allocation failures or blocked picks.
Outbound Documentation Control
- Engage with Business Solutions to follow up on Delivery Note (DN) creation and delivery discrepancies.
- Verify and record documentation related to outbound orders; escalate any missing or incorrect documents.
- Ensure that completed orders in WMS align with physically handed-over quantities at dispatch.
Reporting & Data Administration
- By close of business (COB), export and upload daily order fulfilment and pick status data to the Tekstiel SharePoint system.
- Ensure uploaded reports are accurate, consistent, and support operational visibility and client reporting requirements.
- Maintain a secure and organized digital and hard-copy filing system for outbound documentation and reports.
Collaboration & Operational Support
- Support the Outbound Team Leader in maintaining seamless outbound flow through timely admin triggers and updates.
- Serve as a communication bridge between Operations, Inventory, and Admin teams for all outbound-related documentation and system queries.
- Participate in outbound huddles and handovers to stay aligned with operational challenges, client escalations, or system-related changes.
Minimum Requirements:
Education
- Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain, operation or logistics.
Experience
- Minimum 2 years in warehouse administration, preferably in outbound or order fulfilment operations
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Key Responsibilities:
WMS Order Management
- Monitor the Warehouse Management System (SAP) accuracy captured on Inbound and Outbound.
- Distribute pick slips to the outbound picking team and align pick sequences with operational priorities.
- Flag orders requiring manual release or special handling for review to the Team
- Verifying shipping Docs matches to matching accuracy on inbound
Inventory Coordination & Stock Replenishment
- Liaise with the Team to ensure required SKUs are replenished into picking locations to prevent operational delays.
- Confirm with the Inventory Manager on expiry extensions for outbound stock where applicable.
- Alert the Team of any WMS allocation failures or blocked picks.
Outbound and Inbound Documentation Control
- Engage with Business Solutions to follow up on Delivery Note (DN) creation and delivery discrepancies.
- Track and Update inbound Shipments
- Verify and record documentation related to orders; escalate any missing or incorrect documents.
- Ensure that completed orders in WMS align with physically handed-over quantities at Receiving and Dispatch.
Reporting & Data Administration
- By close of business (COB), export and upload daily order fulfilment of Plan vs actual aligns with Sap.
- Ensure uploaded reports are accurate, consistent, and support operational visibility and client reporting requirements.
- Maintain a secure and organized digital and hard-copy filing system for outbound documentation and reports.
Collaboration & Operational Support
- Support the Team in maintaining seamless flow through timely admin triggers and updates.
- Maintain a live issue log, capturing operational blockers and escalating unresolved issues.
- Serve as a communication bridge between Client and Operations.
- Communication with Transporters regarding Inbound & Outbound Vehicles
- Participate in operational huddles and handovers to stay aligned with challenges, client escalations, or system-related changes.
- Maintain a visual dashboard of metrics, issue statuses, and performance goals.
Minimum Requirements:
Requirement
Education
- Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain, operation or logistics.
Experience
- Minimum 2 years in warehouse administration, preferably in Leadership rolr in order fulfilment operations
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Key Responsibilities:
Daily Reach Truck Operations:
- Safely operate reach trucks to load and unload materials from warehouse racking.
- Safely navigate the warehouse to transport goods to designated areas.
- Ensure proper handling of pallets to prevent damage and maintain quality.
- Identify damages and report shortages or quality deficiencies to the supervisor team.
- Assist in inventory tracking by scanning and recording pallet movements using warehouse management systems (WMS).
Quality Control & Compliance:
- Ensure compliance with health, safety, and hygiene regulations, including wearing personal protective equipment (PPE).
- Conduct and complete daily inspections and report any mechanical issues to the maintenance team.
- Maintain high standards of housekeeping.
- Ensure doors to the cold storage remain closed when not in use to maintain temperature integrity.
Team Collaboration:
- Coordinate with warehouse staff, quality control teams, and drivers to ensure smooth and efficient workflow.
- Assist with general warehouse duties as needed.
Qualifications & Experience:
Education:
- Matric or equivalent required.
- Relevant certifications (Reach Truck Certification)
Experience:
- Minimum of 1-5 years of operating experience, preferably in a warehousing environment.
- Experience in the warehouse and logistics industry is preferred.
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KEY RESPONSIBILITIES:
Develop and execute the Area plan for Lead Logistics in line with Global & Regional strategy:
- Develop a clear Area plan for how to drive the Lead Logistics business forward across customer segments, verticals, countries and products.
- Drive the Area Lead Logistics go-to-market strategy including customization or localization, sales enablement, marketing and customer experience.
Drive Lead Logistics growth:
- Maintain and grow existing business through successful contract renewals with expanded geographical and/or service scope.
- Collaborate closely with the Global and Regional Lead Logistics community and Sales & Marketing teams to ensure effective targeting and penetration.
- Monitor the Lead Logistics sales pipeline and as necessary drive inflow, velocity and win rate via Area Sales Managers.
- Analyze market and guide sales with key pursuits, both for accounts controlled within the area but also pursuits controlled in other regions
- Provide product management, subject matter expertise, solution engineering & pricing support to relevant opportunities to achieve required profitable growth.
- Personally, and actively, support strategic pursuits to maximize win-rate, including attending key client meetings.
- Lead local product development and localization of global products to meet specific prioritized customer needs.
- Support the development of sales capabilities in the region by providing product training, value selling coaching etc.
Responsible for Area Lead Logistics P&L:
Be an active participant within the Global & Regional Lead Logistics Community:
- Capture and share knowledge / best practices throughout the organization to support short- and long-term success
- Speak up and share both supportive and critical views in a way that fosters a dynamic and engaging pursuit of continuous improvement
WHO WE ARE LOOKING FOR:
Someone with:
- Relevant tertiary qualification in Logistics or Supply Chain Management
- At least 5 -7 years’ experience in supply chain management
- Extensive supply chain and logistics network knowledge
- Good knowledge of MS Office and experience working with data analysis tools, AI and automation is highly preferred
- Well-developed stakeholder management and influencing skills
- Strong understanding of commercial solution sales process
- Expertise within key customer verticals
- Problem-solving and critical thinking skills.
- Excellent interpersonal and communication skills.
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Opportunity
- Sales & Business Management manages the potential sale of products and/or services to a customer or partner in order to generate revenue against a forecasted quota across a defined execution process. Accountable for sales strategy, sales processes and achieving sales revenue targets across all sales channels. Business Development strategy & planning work identifies, evaluates and negotiates, new sales and marketing growth opportunities.
- Professional stream includes those who are individual contributors with main emphasis on applying technical/discipline knowledge rather than managing people to achieve results – although coaching/mentoring less experienced staff, informal supervisory responsibilities, or overseeing work of other lower level professionals or manage processes and program are common.
- Individual work ranges from setting objectives and delivering on own work responsibilities to being a leading expert within a given field and influencing long term tactical decisions of the organization. Progression within this stream reflects increasing depth of professional knowledge, project management capability, and the ability to influence others.
- A colleague at this level has in-depth knowledge and experience in a functional area. The colleague routinely applies subject matter knowledge to solve common business issues operating within practices and procedures covered by precedents or well-defined policies. A colleague at this level handles most situations independently, receives minimal guidance, but will seek advice, guidance and support on more complex or non-routine topcis.
- The colleague understands the overall nature of the business and the interdependencies between own and other functions. Leaders at this level are accountable for performance and results in teams of less experienced professionals, frontline workers and admins, and will adapt departmental plans and priorities to address resource and operational challenges.
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Key Responsibilities:
Daily Forklift Operation:
- Safely operate forklifts to transport pallets within the facility, from receiving areas to storage locations and loading docks.
- Load and unload pallets from delivery trucks and containers.
- Ensure proper handling of fruit pallets to prevent damage and maintain quality.
- Identify damages and report shortages or quality deficiencies to the supervisor team.
- Assist in inventory tracking by scanning and recording pallet movements using warehouse management systems (WMS).
Quality Control & Compliance:
- Ensure compliance with health, safety, and hygiene regulations, including wearing personal protective equipment (PPE).
- Conduct and complete daily inspections and report any mechanical issues to the maintenance team.
- Maintain high standards of housekeeping.
Team Collaboration:
- Coordinate with warehouse staff, quality control teams, and drivers to ensure smooth and efficient workflow.
- Assist with general warehouse duties as needed.
Qualifications & Experience:
Education:
- Grade 12 diploma or equivalent required.
- Relevant certifications (Forklift Certification)
Experience:
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Key Responsibilities:
Inbound Execution & System Alignment
- Oversee daily inbound operations, ensuring the timely and accurate receipt and put-away of cargo.
- Verify inbound documentation and ensure goods are received as per supplier and client specifications.
- Coordinate the scanning, inspection, and WMS transactions to ensure full system-to-floor alignment.
- Perform pre-alert validation and GRN (goods received note) processing in WMS, escalating discrepancies immediately.
- Collaborate with Inventory Control to minimize errors and ensure bin accuracy.
Safety & Compliance
- Conduct weekly Gemba walks and inbound area safety checks with proper documentation and corrective follow-ups.
- Facilitate Toolbox Talks and promote a proactive safety culture within the inbound team.
- Ensure contractor and employee compliance with Maersk HSSE procedures and equipment use standards.
- Maintain zero safety incidents through continuous safety awareness, training, and inspections.
People Leadership & Development
- Lead and supervise a team of inbound warehouse staff, ensuring roles and responsibilities are clearly communicated.
- Conduct weekly performance check-ins and support staff development through coaching and on-the-job training.
- Maintain an up-to-date team training matrix aligned with operational requirements and SOPs.
- Apply fair and consistent performance management, upholding Maersk leadership principles and code of conduct.
- Ensure team records and shift data are accurately captured and maintained in Workday or equivalent HR systems.
Customer Service & SLA Adherence
- Ensure inbound SLAs are met by tracking delivery turnaround times and offload performance.
- Provide daily visibility to clients and internal stakeholders on inbound throughput and exceptions.
- Escalate delays, damages, or non-conforming deliveries promptly and manage corrective actions.
- Support client-facing engagements and maintain professional communication standards at all times.
Issue Management & Continuous Improvement
- Maintain a live inbound issue log, capturing operational blockers and escalating unresolved issues.
- Investigate root causes of recurring inbound problems and implement sustainable solutions.
- Drive 5S principles throughout the inbound zone, ensuring daily compliance checks and improvement actions.
- Identify at least two operational efficiency improvements per year as part of the CI roadmap.
- Maintain a visual dashboard of inbound metrics, issue statuses, and performance goals.
Process Compliance & SOP Execution
- Ensure all inbound processes are followed in strict alignment with approved SOPs and work instructions.
- Conduct quarterly refresher training for inbound staff on current SOPs and compliance requirements.
- Liaise with the Admin and Inventory teams to ensure SOP updates are communicated to relevant parties.
- Lead internal SOP audits and ensure team accountability for procedural adherence.
Minimum Requirements:
Education
- Matric / Grade 12 (Required) and a relevant tertiary qualification in supply chain, operation or logistics management.
Experience
- Minimum 3 years in warehouse operations with at least 1 year in a leadership or team lead role
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Key Responsibilities:
Operational Execution & Process Compliance
- Supervise all outbound processes to ensure timely and accurate order fulfilment in accordance with SOPs.
- Maintain up-to-date outbound Work Instructions and SOPs; conduct quarterly refresher training for team members.
- Ensure real-time system updates in WMS, and drive process adherence aligned with client and operational standards.
- Analyze Xone and outbound performance reports, taking proactive corrective action where needed.
Safety & Compliance
- Conduct weekly Gemba walks and safety inspections, with full documentation and corrective action follow-up.
- Facilitate weekly Toolbox Talks and promote a proactive safety culture within the outbound area.
- Ensure full adherence to Maersk HSSE standards and contractor compliance requirements.
- Maintain zero safety incidents by embedding awareness and safe working practices.
Team Leadership & People Development
- Lead, coach, and develop a team of warehouse associates, conducting regular one-on-ones and team briefings.
- Maintain and execute a structured training and development plan aligned with individual and operational needs.
- Champion Maersk’s values, Code of Conduct, and people policies, including fair and consistent disciplinary management.
- Collaborate with the Warehouse Supervisor and HR on workforce planning, performance, and retention strategies.
Customer Service & SLA Delivery
- Ensure outbound status reports (daily, weekly, monthly) are prepared and submitted accurately and on time.
- Resolve client queries within 24–48 hours, ensuring professional communication and SLA adherence.
- Support client Business Review Meetings (BRMs) and maintain strong working relationships with all stakeholders.
- Ensure escalation protocols and client engagement channels are consistently followed.
Productivity, Cost & Resource Management
- Plan and optimise resource allocation to meet outbound volumes without excessive overtime.
- Monitor daily productivity (e.g., picks/hour) and drive performance through visible metrics and feedback.
- Approve and justify overtime; support initiatives to reduce costs and eliminate process waste.
- Safeguard consumables and equipment usage through accountability and education.
Issue Management & Continuous Improvement
- Lead daily issue logging and resolution via the Outbound Issue Log Tracker, escalating delays or unresolved matters.
- Conduct weekly reviews of unresolved issues and implement sustainable corrective measures.
- Champion 5S practices across the outbound area; conduct regular audits and ensure cleanliness, organization, and safety.
- Drive continuous improvement initiatives, including the delivery of at least two CI projects annually.
- Maintain a live Visual Board reflecting metrics, targets, and team activities to support transparency and accountability.
Minimum Requirements:
Education
- Matric / Grade 12 (Required), and a relevant tertiary qualification in logistics, operations or supply chain management.
Experience
- Minimum 3 years in warehouse operations with at least 1 year in a supervisory/team leader capacity
Method of Application
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