Outbound Supervisor at Maersk Line

Key Responsibilities:

Operational Execution & Process Compliance

• Supervise all outbound processes to ensure timely and accurate order fulfilment in accordance with SOPs.
• Maintain up-to-date outbound Work Instructions and SOPs; conduct quarterly refresher training for team members.
• Ensure real-time system updates in WMS, and drive process adherence aligned with client and operational standards.
• Analyze Xone and outbound performance reports, taking proactive corrective action where needed.

Safety & Compliance

• Conduct weekly Gemba walks and safety inspections, with full documentation and corrective action follow-up.
• Facilitate weekly Toolbox Talks and promote a proactive safety culture within the outbound area.
• Ensure full adherence to Maersk HSSE standards and contractor compliance requirements.
• Maintain zero safety incidents by embedding awareness and safe working practices.

Team Leadership & People Development

• Lead, coach, and develop a team of warehouse associates, conducting regular one-on-ones and team briefings.
• Maintain and execute a structured training and development plan aligned with individual and operational needs.
• Champion Maersk’s values, Code of Conduct, and people policies, including fair and consistent disciplinary management.
• Collaborate with the Warehouse Supervisor and HR on workforce planning, performance, and retention strategies.

Customer Service & SLA Delivery

• Ensure outbound status reports (daily, weekly, monthly) are prepared and submitted accurately and on time.
• Resolve client queries within 24–48 hours, ensuring professional communication and SLA adherence.
• Support client Business Review Meetings (BRMs) and maintain strong working relationships with all stakeholders.
• Ensure escalation protocols and client engagement channels are consistently followed.

Productivity, Cost & Resource Management

• Plan and optimise resource allocation to meet outbound volumes without excessive overtime.
• Monitor daily productivity (e.g., picks/hour) and drive performance through visible metrics and feedback.
• Approve and justify overtime; support initiatives to reduce costs and eliminate process waste.
• Safeguard consumables and equipment usage through accountability and education.

Issue Management & Continuous Improvement

• Lead daily issue logging and resolution via the Outbound Issue Log Tracker, escalating delays or unresolved matters.
• Conduct weekly reviews of unresolved issues and implement sustainable corrective measures.
• Champion 5S practices across the outbound area; conduct regular audits and ensure cleanliness, organization, and safety.
• Drive continuous improvement initiatives, including the delivery of at least two CI projects annually.
• Maintain a live Visual Board reflecting metrics, targets, and team activities to support transparency and accountability.

Minimum Requirements:

Education

• Matric / Grade 12 (Required), and a relevant tertiary qualification in logistics, operations or supply chain management.

Experience

• Minimum 3 years in warehouse operations with at least 1 year in a supervisory/team leader capacity