Infection Control Healthcare Specialist at Servest SA

• The Infection Control Healthcare Specialist will be responsible for the end-to-end development, implementation, and management of infection prevention and control (IPC) protocols across medical facilities. This role bridges the gap between clinical excellence and operational efficiency, ensuring all sites adhere to site-specific standard operating procedures (SOPs), regulatory compliance, and client-specific requirements. Growth in the revenue line for the market segment.

Minimum Requirements    

• Minimum of 3–5 years’ experience in a clinical infection control role or healthcare quality management.
• Proven experience in drafting SOPs and technical policy frameworks.
• Experience in clinical training or staff development within a hospital setting.
• Demonstrated experience supporting healthcare tenders or bids.
• Exposure to hospital accreditation standards (e.g. COHSASA, JCI, ISO 9001/13485).
• Experience working with multidisciplinary clinical teams (nurses, doctors, pharmacists, QA managers).
• Experience in outsourced services or facilities management is highly advantageous.
• Clinical Background: Degree or Diploma in Nursing (Registered Nurse) or a related Allied Health Science field.
• Specialization: Formal Accreditation in Infection Control (e.g., Certificate or Diploma in IPC).
• Compliance: SHEQ (Safety, Health, Environment, and Quality) Certification is highly advantageous.
• Professional Body: Current registration with the South African Nursing Council (SANC) or relevant professional body.

Duties & Responsibilities    
SOP Development & Strategic Implementation

• Formulate and draft business unit Operations SOPs in alignment with national health standards and client-specific requirements.
• Develop and implement comprehensive infection control SOPs tailored to diverse medical environments (e.g., ICU, Theatre, General Wards).
• Review and update policies in a predefined format, ensuring all changes are documented and archived correctly.

Training & Development

• Conduct mandatory training sessions for all staff members operating within medical environments on site-specific procedures.
• Ensure the seamless rollout of policy updates, providing refresher training to all affected personnel to guarantee 100% compliance.
• Maintain accurate training logs and competency assessments for audit purposes.

Sales Support & Business Development

• Own the technical component of all healthcare tenders, proposals, and RFP responses. Partner with the Sales Division to secure new medical contracts by providing technical expertise during the bidding process.
• Play a lead role in converting healthcare opportunities into signed contracts in partnership with Sales.
• Support pricing models through accurate scope definition, risk profiling, and resource modelling.
• Contribute to annual healthcare revenue targets and pipeline growth.
• Identify new market opportunities within hospitals, clinics, labs, day theatres, and pharmaceutical facilities.
• Draft site-specific protocols and infection control plans for prospective clients to demonstrate service capability.
• Attend client meetings to present clinical strategies and respond to technical inquiries.

Client Relationship & Quality Management

• Act as the primary clinical liaison for clients, ensuring all needs and concerns are addressed promptly.
• Draft bespoke responses and action plans to meet client-specific IPC demands.
• Maintain a consistent Client Satisfaction Score (CSAT) of 85% or higher through regular site visits and quality audits.

Compliance & SHEQ

• Ensure all procedures align with Safety, Health, Environment, and Quality (SHEQ) standards.
• Monitor site adherence to South African healthcare regulations and infectious waste management protocols.
• Act as the organisation’s principal Infection Control Authority for healthcare environments.
• Approve or reject site readiness for mobilisation into medical environments.
• Escalate non-compliance with authority to halt operations where patient safety is at risk.

Deadline:26th March,2026