Influencer Social Media Advocate at Boldr

WHAT IS YOUR ROLE

As a Influencer Social Media Advocate you will be responsible for managing and responding to customer inquiries and feedback across various social media platforms. You will play a vital role in enhancing our brand's online presence and ensuring that customers receive timely and personalized support.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

Requirements

WHAT WILL YOU DO

Social Media Management:

• Monitor and actively engage with customer inquiries and comments on social media channels, including but not limited to Facebook, Instagram, Whatsapp and Linkedin.
• Respond to customer inquiries promptly, providing accurate information and resolutions.

Customer Engagement:

• Build and maintain positive relationships with customers through social media interactions.
• Acknowledge and appreciate positive customer feedback and address concerns with empathy and professionalism.

Issue Resolution:

• Investigate and resolve customer issues and complaints via social media, ensuring customer satisfaction.
• Collaborate with Tier 1 and Tier 2 support teams when necessary to resolve complex issues.

Content Sharing:

• Share relevant content, updates, and announcements on social media platforms to engage and inform our customer base.

Feedback Loop:

• Compile and report customer feedback, trends, and insights from social media to the relevant teams within the organization.
• Advocate for improvements in our products and services based on social media feedback.

Social Media Guidelines:

• Adhere to company guidelines and policies when representing the client on social media platforms.
• Maintain a consistent and professional brand voice.

WHAT WE’LL LIKE ABOUT YOU

YOU ARE…

• Curious and authentic, just like us! #beboldr 
• An analytical and critical thinker with an eye for even the most minute of details
• Passionate about client satisfaction.

YOU HAVE…

• Bachelor's degree in marketing or any field related. 
• Minimum of 2 years of experience in customer support, with a focus on social media management.
• Strong understanding of various social media platforms and their best practices.
• Previous experience with social media support tools is preferred such as Monday.com, Miro boards and Trello.
• Excellent written communication skills, with the ability to craft engaging and concise responses.
• Empathetic and customer-centric mindset, with the ability to resolve issues effectively.
• Ability to work in a fast-paced and dynamic environment.