Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As dele... read moregated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training.
People of all ages need to learn new skills. Others are already working but need to develop their skills and advance their careers. Others require new skills to gain employment.
The services sector contributes more than a quarter of South Africa’s GDP, with more than 3 million people employed. For the sector to thrive and grow, it requires competent and skilled workers.
By facilitating and funding programs that build skills-sets required by the services industries (the workplace), the Services SETA bridges the gap between formal education and training. To fulfil its functions, the Services SETA partners with public and private learning institutions to deliver the training required.
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EISA Scheduling and Monitoring for occupational qualifications and trades
Annual calendar of assessments approved and published within SOP turnaround times for all registered OQs
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Implement Systems and Tools to Facilitate Submission and Registration and Completion of Learners on Employer Funded Skills Development
Verification of all submitted learner docume
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Case Management
Administer cases on MS D365 applications platform
Respond to or assign cases within SLA timeframes
Investigate and respond to public complaints
Negotiate sui
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Administration of Mandatory Grants
Query management and follow up on queries sent to stakeholder by the deadline date
Forward all requests for approval to the Senior Officer
V
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Assist in collecting and analyzing data for various research projects
Conduct literature reviews and summarize key information
Assist in compiling and present research findings i
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Supply Chain Management Services Oversight
Develop and implement comprehensive SCM strategies, policies, and procedures aligned with Services SETA goals and industry best practice
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Provincial Office Maintenance
Provincial Office building maintenance requirements reported and implementation supported
Provincial Office facilities including cleaning and sanit
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PR Strategy Development and Management
Develop and execute comprehensive PR strategies that align with the organisation's objectives and improve public perception
Lead conte
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Discretionary Grants Management
Accurate recording and allocation of grants
Review of discretionary grant payments
Verification of supporting documentation against discretiona
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General Administrative Services
Efficient administration of the Unit
Take enquiries from internal and external clients
Maintain records and ensure compliance to policies and p
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Discretionary Grants Administration
Provide administrative support during the implementation of the grant payment processes
Support in Document Control an
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Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
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Frontline Management and Supervision
Oversee receptionists and switchboard operators
Develop and implement service standards for frontline operations
Ensure coverage at recept
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Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
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SDP Accreditation
Receive confirmed allocation in preparation of a site visit
Conduct site visits to recommend providers for accreditation and or provide guidance and support to
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Design and develop marketing materials
High-quality, visually appealing, and brand-aligned materials are delivered on time.
Maintain brand consistency across all designs
All de
Description
Administration of Mandatory Grants
Query management and follow up on queries sent to stakeholder by the deadline date
Forward all requests for approval to the Senior Officer
V
