Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As dele... read moregated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training.
People of all ages need to learn new skills. Others are already working but need to develop their skills and advance their careers. Others require new skills to gain employment.
The services sector contributes more than a quarter of South Africa’s GDP, with more than 3 million people employed. For the sector to thrive and grow, it requires competent and skilled workers.
By facilitating and funding programs that build skills-sets required by the services industries (the workplace), the Services SETA bridges the gap between formal education and training. To fulfil its functions, the Services SETA partners with public and private learning institutions to deliver the training required.
Description
Ensure Effective Execution of the Services SETA Operations Strategy
Establish and maintain strategic networks to promote and encourage awareness of, and commitment to Services SET
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Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
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Implement and Maintain Knowledge Management Practices within Services SETA
Benchmark and research the latest developments in knowledge management to improve knowledge management p
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Performance Data Management
Ensure that Services SETA KPI’s are met in respect of reporting functionality
Facilitate and ensure the collection, validation, and organisatio
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OFO Update Coordination and Maintenance
Capacitate stakeholders on OFO process
Submit inputs to the OFO Version to DHET
Attend the DHET OFO information sessions
Dra
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Handle all Public Complaints and Queries that come through the Office
Check queries on the customer care mail box and work email box
Log queries into CRM system and obtain a ref
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Manage Learner Management Documentation
Oversee payments for learners, training providers/employers and report on a weekly and monthly basis
Ensure that checks are in place for
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Process Learner Management Documentation
Collect and upload learner documents
Review and ensure the accuracy of documentation
Receive and process invoices for payments
Post
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Discretionary Grants Administration
Provide administrative support during the implementation of the grant payment processes
Support in Document Control and Audit Readiness&nb
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DG Project Induction and Monitoring
Induction and monitoring sessions scheduled with adequate lead time, ensuring that all relevant project stakeholders have been notified for bot
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DG Project Induction and Monitoring
Induction and monitoring sessions scheduled with adequate lead time, ensuring that all relevant project stakeholders have been notified for bot
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Conduct External Moderation Site Visits
Plan and coordinate external moderation site visits (physical or virtual) in line with the approved schedule and organisational requirement
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SDP Accreditation
Receive confirmed allocation in preparation for a site visit
Conduct site visits to recommend providers for accreditation and or provide guidance and support t
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EISA Request Management and Verification
Receive and log EISA site readiness and assessment requests from SDPs and Assessment Centres
Confirm learner eligibility, accreditation
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Process EISA Site Evaluation Queries and Requests
Prepare and provide guidance on EISA site evaluation criteria, policies, and compliance requirements in alignment with QCTO stand
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Prepare and Report on Registration Submissions
Receive and log registration submissions from SMEs
Monitor the minimum requirements of SME registration
Assess facilitator, asse
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Processing Workplace Approval Documentation
Receive and record workplace approval documentation
Upload workplace approval documentation to the designated system
Verify all doc
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Perform Housekeeping functions for Services SETA
Maintain and adhere to the cleaning schedule
Ensure that offices, boardrooms as well as spaces for general use are cleaned and t
