Executive Manager: Office of the CEO at Services Seta

DUTIES AND RESPONSIBILITIES

Provide overall Executive Support for the CEO

• Establish and maintain strategic networks to promote and encourage awareness of, and commitment to, Services SETA’s mandate and strategic priorities for the Office of the CEO
• Analyse progress reports, investigate variances, ensure corrective action and synchronisation of activities to remain on track with progress
• Attend Manco/ Exco and management meetings, provide input to problem resolution and implement steps to break down barriers that hinder progress
• Ensure that documentation submitted to the CEO’s office comply with the Services SETA policies and procedures and processes, and quality assure submissions for completeness, accuracy and relevance
• Review monthly reports and assess against quarterly performance targets 
• Attend a multitude of strategy forums and key management and governance committees to stay up to date with operational conditions and provide early warning to the CEO of any probable issues and proposed solutions
• Ensure that decisions taken by the CEO are communicated to the correct audience in a timely manner, and gauge the understanding and commitment from all
• Evaluate, interpret and deliver only relevant information to the CEO to ensure that the time of the CEO is not taken up with operational issues that should be resolved elsewhere
• Distribute issues to the correct level of operational management for resolution
• Act as the initial point of entry for escalated matters and for queries from other external stakeholders. Redistribute the resolution or respond directly to the stakeholders where appropriate and report only major issues to the CEO
• Review the content of all service level agreements, contracts and other documents prior to CEO sign-off

Coordinate the Annual Policy Reviews by Departmental Heads

• Prepare the key themes, presentations and reviews for the CEO and assist with detailed content when required. Ensure that presentations are packaged to reflect the Services SETA brand
• Interact with other internal departments on behalf of the CEO to facilitate problem-solving and to ensure interaction and integration
• Facilitate and oversee strategic and operational planning and performance review processes within the organisation
• Co-ordination of Executive and Senior Management Meeting
• Develop and Manage Budget for the Office of CEO
• Provide monthly and quarterly management reports
• Ensure implementation of projects and execution of required actions
• Lead Change and business Transformation on behalf of the CEO
• Assist the CEO in ensuring there is an effective Compliance Management Policy and operating procedures in place
• Assist the CEO with the implementation of Risk Management by ensuring that management execute their responsibility towards Risk Management and integrating Risk Management into operational routine

Management of Support Structures and Business Integration

• Oversee the implementation of strategies, frameworks, and operational plans of all support structures, ensuring success and business integration
• Lead problem-solving within the support structures
• Provide strategic leadership and line management to all functional heads located in the office of the CEO, including but not limited to:
• Strategic partnerships and relations
• Special Projects and Infrastructure
• Enterprise Legal, Compliance and Risk Management
• Governance and Board Secretariat
• Internal Audit, Fraud and Forensics
• Transformation and CSI 

Public Relations and Brand Management

• Ensure the strengthening of Services SETA’s public image for the purpose of visibility
• Give guidance and research the development of standard templates and/or specifications regarding corporate identity
• Monitor progress and provide guidance regarding the management of variances and problem areas
• Provide progress reports against plans according to service level requirements
• Manage the day-to-day running of the Division, including compliance to budget
• Manage services required by external service providers, including developing terms of reference, drafting required contracts
• Ensure delivery of services against contractually agreed deliverables 

Requirements

• National Senior Certificate or equivalent, at a minimum NQF Level 4
• Masters degree qualification (NQF Level 9) in Business Administration or Public Administration or equivalent
• 8-10 years’ Management Experience and 5-7 years must be at a senior management level