Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As dele... read moregated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training.
People of all ages need to learn new skills. Others are already working but need to develop their skills and advance their careers. Others require new skills to gain employment.
The services sector contributes more than a quarter of South Africa’s GDP, with more than 3 million people employed. For the sector to thrive and grow, it requires competent and skilled workers.
By facilitating and funding programs that build skills-sets required by the services industries (the workplace), the Services SETA bridges the gap between formal education and training. To fulfil its functions, the Services SETA partners with public and private learning institutions to deliver the training required.
Description
General Administrative Services
Efficient administration of the Unit
Take enquiries from internal and external clients
Maintain records and ensure compliance to policies and p
Description
Discretionary Grants Administration
Provide administrative support during the implementation of the grant payment processes
Support in Document Control an
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Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
Description
Frontline Management and Supervision
Oversee receptionists and switchboard operators
Develop and implement service standards for frontline operations
Ensure coverage at recept
Description
Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
Description
SDP Accreditation
Receive confirmed allocation in preparation of a site visit
Conduct site visits to recommend providers for accreditation and or provide guidance and support to
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Design and develop marketing materials
High-quality, visually appealing, and brand-aligned materials are delivered on time.
Maintain brand consistency across all designs
All de
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Administration of Mandatory Grants
Query management and follow up on queries sent to stakeholder by the deadline date
Forward all requests for approval to the Senior Officer
V
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Stakeholder Liaison within the Provincial Office
Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
Coordinate the submission of ATR/WSP
Description
Stakeholder Liaison within the Provincial Office
Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
Coordinate the submission of ATR/WSP
Description
Stakeholder Liaison within the Provincial Office
Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
Coordinate the submission of ATR/WSP
Description
Stakeholder Liaison within the Provincial Office
Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
Coordinate the submission of ATR/WSP
Description
Stakeholder Liaison within the Provincial Office
Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
Coordinate the submission of ATR/WSP
Description
Implement Systems and Tools to Facilitate Submission and Registration and completion of learners on Discretionary Grant Learning Programmes
Verification of all submitted learner do
Description
Implement and Maintain Data Governance and Quality Management
Implementation of data governance policies, standards, and procedures
Resolve issues through established procedures
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Implement and Maintain Knowledge Management Practices within Services SETA
Benchmark and research latest developments in knowledge management to improve knowledge management progr
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Compliance of Trade Test Application
Verification of all submitted trade test application and documentation
Provide feedback to trade test centre on the outcome of the trade tes
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Process Evaluation and Improvement
Evaluate existing processes and systems to identify areas for improvement and optimisation
Design and develop business processes and systems i
