Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As dele... read moregated by the Quality Council for Trades and Occupations (QCTO), our role includes overseeing occupation-based training.
People of all ages need to learn new skills. Others are already working but need to develop their skills and advance their careers. Others require new skills to gain employment.
The services sector contributes more than a quarter of South Africa’s GDP, with more than 3 million people employed. For the sector to thrive and grow, it requires competent and skilled workers.
By facilitating and funding programs that build skills-sets required by the services industries (the workplace), the Services SETA bridges the gap between formal education and training. To fulfil its functions, the Services SETA partners with public and private learning institutions to deliver the training required.
Description
Reception and Frontline Services
Welcome and assist visitors professionally
Maintain a clean and organised reception area
Ensure visitors sign in and are directed appropriatel
Description
Frontline Management and Supervision
Oversee receptionists and switchboard operators
Develop and implement service standards for frontline operations
Ensure coverage at recept
DUTIES AND RESPONSIBILITIES
In terms of duties and responsibilities, the CEO must:
Ensure the development and implementation organisation’s overall strategic plan and budget
DUTIES AND RESPONSIBILITIES
Provision of Finance Services
Financial Planning and Budgeting for the organisation
Supply Chain Management
Expenditure Management
Revenue Manag
DUTIES AND RESPONSIBILITIES
Provide overall Executive Support for the CEO
Establish and maintain strategic networks to promote and encourage awareness of, and commitment to, Services SETA&rsq
DUTIES AND RESPONSIBILITIES
Supply Chain Management Services Oversight
Develop and implement comprehensive SCM strategies, policies, and procedures aligned with Services SETA goals and indust
DUTIES AND RESPONSIBILITIES
Aligned and upgraded applications
Lead the Services Seta application development inline with the SSIIMS ICT Strategy
Evaluate trends and future developments and
DUTIES AND RESPONSIBILITIES
PR Strategy Development and Management
Develop and execute comprehensive PR strategies that align with the organisation's objectives and impr
DUTIES AND RESPONSIBILTIES
Service Level Management
Ensure that agreed service levels are consistently met on a monthly basis
Continual improvement and maintenance of an efficient servi
DUTIES AND RESPONSIBILITIES
Provincial Office Maintenance
Provincial Office building maintenance requirements reported and implementation supported
Provincial Office facilities, including c
Description
EISA Scheduling and Monitoring for occupational qualifications and trades
Annual calendar of assessments approved and published within SOP turnaround times for all registered OQs
Description
Implement Systems and Tools to Facilitate Submission and Registration and Completion of Learners on Employer Funded Skills Development
Verification of all submitted learner docume
Description
Case Management
Administer cases on MS D365 applications platform
Respond to or assign cases within SLA timeframes
Investigate and respond to public complaints
Negotiate sui
Description
Administration of Mandatory Grants
Query management and follow up on queries sent to stakeholder by the deadline date
Forward all requests for approval to the Senior Officer
V
Description
Assist in collecting and analyzing data for various research projects
Conduct literature reviews and summarize key information
Assist in compiling and present research findings i
Description
Supply Chain Management Services Oversight
Develop and implement comprehensive SCM strategies, policies, and procedures aligned with Services SETA goals and industry best practice
Description
Provincial Office Maintenance
Provincial Office building maintenance requirements reported and implementation supported
Provincial Office facilities including cleaning and sanit
Description
PR Strategy Development and Management
Develop and execute comprehensive PR strategies that align with the organisation's objectives and improve public perception
Lead conte
