Senior Officer: Business Process Design (BPD) and Systems at Services Seta

Description

Process Evaluation and Improvement

• Evaluate existing processes and systems to identify areas for improvement and optimisation
• Design and develop business processes and systems in alignment with Services SETA’s objectives and mandate
• Implement strategies for ongoing monitoring and improvement of processes and systems, ensuring they align with Services SETA's evolving needs
• Ensures compliance with all local regulatory and statutory requirements

Systems Integration and Management

• Integrate and coordinate technology systems to simplify workflows and improve overall business operations
• Stay updated on emerging technologies, assessing their potential impact on business processes
• Manage projects related to process improvement and system implementation
• Integrate Services SETA’s policies, procedures, and standards into relevant business processes
• Oversee quality management systems, assurance, and certification processes, including ISO standards
• Focus on improving workflow management to sustain operational efficiency
• Develop and implement training programs in business process management and workflow, ensuring staff proficiency and alignment with Services SETA's operational goals

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Respond to audit findings with complete evidence, on time
• Implement documented data management practices
• Comply to policies and procedures in the unit
• Record, file and ensure the availability POP information

Requirements

• National Senior Certificate, at a minimum NQF 4
• National Diploma or equivalent certification (NQF 6) in Business Management, Information Systems, or relevant fields is required
• Minimum of 3 years’ experience in business process management experience, of which 1 year should be supervisory experience
• Certification in Business Process Management (BPM), or a similar relevant certification, with proficiency in Business Process Model and Notation (BPMN) would be regarded as advantageous
• Knowledge of ISO standards, particularly those related to quality management systems