Our primary function is to facilitate skills development through learning programs like learnerships, skills programs, internships and other learning programs. We do this by disbursing grants to employers and skills development providers to offer training to employed and unemployed learners. As delegated by the Quality Council for Trades and Occupations (QCT...
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Description
Process Provider Site Evaluation Queries and Requests
- Prepare and provide Provider Site Evaluation criteria and guidelines
- Communicate and advise on Provider site evaluation preparation requirements, scheduling process, and Evaluator details
- Process and unlock online application system
- Conduct initial verification of documentation to Receive and log site visit request documentation
- Check and confirm scope of visit
- Check and cross-reference provider location and evaluator availability
- Facilitate the scheduling and coordination of necessary meetings
- Process booking arrangements (hotels, meeting rooms, travel, refreshments, meals etc)
- Maintain the accuracy and currency of information in the validation database
- Prepare and obtain PSE approval
- Assign a unique accreditation number to the approved provider
- Prepare and submit a report detailing scheduling and site visit queries and their resolutions
- Prepare and submit consolidated reports on accreditation, approval, and recommendations for providers
Quality Assure and Process Provider Site Evaluation Reports and Provider Feedback
- Prepare, process and submit PSE report and annexures
- Quality assure PSE report and annexure issues
- Follow up on, obtain and submit Provider Feedback form
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- A National Senior Certificate, at a minimum NQF 4
- A National Diploma or equivalent qualification (NQF 6) in Education, Training and Development, Business Administration, Public Administration or in a related field
- Minimum of 2 years’ experience in the education, training and development sector or related field
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Description
Coordinate and Facilitate Provider Site Evaluation Requests
- Verify and log Provider Site Evaluation (PSE) requests
- Verify and confirm site visit request documentation
- Delegate and update PSE (Provider Site Evaluation) requests
- Monitor and ensure Evaluator availability and calendar updating
- Provide assistance and guidance regarding provider site evaluation preparation, scheduling, and Evaluator details
- Oversee the scheduling of provider site visits of compliant applications
- Conduct evaluation based on SSETA guidelines and evaluation criterion
- Validate documents submitted for desktop evaluations
- Compile and submit reports detailing scheduling and site visit queries and resolutions
- Consolidate, compile and submit a full site visit report
- Receive, resolve and escalate queries related to accreditation processes
- Compile and submit reports detailing queries related to the PAAR&SS
- Receive, respond to, and submit FAQs and answers related to PAAR&SS to IT for uploading to the FAQs database
- Provide support to the Rectification Committee during relevant processes
Coordinate Provider Site Evaluation (PSE) Report Quality Assurance and Provider Feedback
- Verify, log and forward PSE report and annexures
- Approve, upload and notify on PSE report and annexures
- Assess and submit Provider Evaluator feedback
- Update and close PSE request and submission tracking sheet
Monitor Provider Site Evaluation (PSE) Visit Details and Costs
- Verify and obtain approval PSE details and cost
- Receive and process PSE confirmations
- Receive and obtain approval of Evaluator travel arrangements
- Verify and submit Evaluator invoice
- Assist with and resolve Evaluator payment queries
- Receive and record Evaluator payment notifications (from Finance; PSE Evaluator Costs template)
- Prepare and submit Evaluator costs and expenditure report
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply with policies and procedures in the unit
- Record, file and ensure the availability of POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- National Diploma or equivalent certification (NQF 6) in Education, Training and Development, Business Administration, Public Administration, or equivalent qualification or related field
- Minimum of 3 years’ experience in the education, training and development sector, of which 1 year should be supervisory experience
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Description
SDP Monitoring and Evaluation
- Receive and Process request to conduct monitoring
- Tracking the scheduled monitoring
- Conduct regular site visits and assessments to evaluate curriculum implementation across various educational institutions and training providers
- Follow up on remediation requirements
- Provide feedback to the manager on outcome of the monitoring
- Submit good quality and compliant monitoring reports to the manager in line with the SoP and requirements by the QCTO
Stakeholder Engagement
- Collaborate with educational institutions, training providers, industry representatives, and government agencies to promote best practices in skills curriculum implementation
- Facilitate workshops, seminars, and forums to provide feedback and guidance on curricular development and enhancements
- Act as a liaison between various stakeholders to ensure alignment of skills development programs with market needs
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
Management Support
- By identifying skill gaps or training needs among the SDPs, the senior officer can help facilitate professional development initiatives. This ensures that staff are well-equipped to deliver the monitoring effectively
- The senior officer acts as a liaison between the managerial teams, and other stakeholders
- The senior officer must ensure that in the absence of the manager, he/she attends meetings, compiles and submits reports and escalate any urgent matters to the senior manager
Requirements
- National Senior Certificate, at a minimum NQF 4
- National Diploma or equivalent certification (NQF 6) in Education, Training and Development, Public Administration, Monitoring and Evaluation or related field
- Minimum of 3 years’ experience in the education, training and development sector, of which 1 year should be supervisory experience
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Description
Process Evaluation and Improvement
- Evaluate existing processes and systems to identify areas for improvement and optimisation
- Design and develop business processes and systems in alignment with Services SETA’s objectives and mandate
- Implement strategies for ongoing monitoring and improvement of processes and systems, ensuring they align with Services SETA's evolving needs
- Ensures compliance with all local regulatory and statutory requirements
Systems Integration and Management
- Integrate and coordinate technology systems to simplify workflows and improve overall business operations
- Stay updated on emerging technologies, assessing their potential impact on business processes
- Manage projects related to process improvement and system implementation
- Integrate Services SETA’s policies, procedures, and standards into relevant business processes
- Oversee quality management systems, assurance, and certification processes, including ISO standards
- Focus on improving workflow management to sustain operational efficiency
- Develop and implement training programs in business process management and workflow, ensuring staff proficiency and alignment with Services SETA's operational goals
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- National Diploma or equivalent certification (NQF 6) in Business Management, Information Systems, or relevant fields is required
- Minimum of 3 years’ experience in business process management experience, of which 1 year should be supervisory experience
- Certification in Business Process Management (BPM), or a similar relevant certification, with proficiency in Business Process Model and Notation (BPMN) would be regarded as advantageous
- Knowledge of ISO standards, particularly those related to quality management systems
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Description
Compliance of Trade Test Application
- Verification of all submitted trade test application and documentation
- Provide feedback to trade test centre on the outcome of the trade test application
- Follow up on remediation requirements of application and required documentation
- Recommend outcome of verification of trade test application to Senior Officer
- Respond to queries related to trade test applications and issuing of serial numbers
- Maintain employers’ details
- Collect, capture, and analyse information for review purposes
- Ensure compliance to data control measures
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- A National Senior Certificate, at a minimum NQF 4
- A National Diploma or equivalent qualification (NQF 6) in Business Management, Public Administration, Education, Training and Development or in a relevant field is required
- Minimum of 2 years’ experience in a skills development capacity or related field
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Description
Implement and Maintain Knowledge Management Practices within Services SETA
- Benchmark and research latest developments in knowledge management to improve knowledge management programmes at Services SETA
- Propose and promote creative solutions for knowledge management in the organization
- Implement knowledge management infrastructure, policies, and procedures
- Conduct needs assessment and deploy relevant knowledge within Services SETA and the public
- Maintain operational systems in knowledge management
- Identify research information, materials and resources that can support Services SETA. programme development and implementation
- Acquire, catalogue, and monitor materials and products of critical importance to Services SETA
- Collect capture, analyse, and code information
- File research findings and ensure its supplied to record management
- Monitor various websites and other key sources of information and report on key developments relevant to Services SETA
- Establish and develop national and international networks with other information centres
- Promote and manage the utilisation of the knowledge management function by both internal and external users
- Identify and protect intellectual property rights of Services SETA
Provide and Maintain a Knowledge Management Tools and Processes
- Implement knowledge management policies to facilitate efficient, legal, and secure access to electronic content
- Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
- Facilitate document and system access rights and revision control to ensure security of system and integrity of master documents
- Develop or configure knowledge management system features, such as user interfaces, access profiles, and document workflow procedures
- Categorise information to ensure security of information resources
- Build document collections to respond to changing user needs or demands
- Implement and maintain services, standards, and strategic policies for the deployment of documents
- Digitalise collections for online access
- Removal of irrelevant and outdated material from the collection
- Develop knowledge management acquisition and control measures
- Develop and maintain database and information services and their provision through the intranet
- Ensure the information user requirements are met
- Work collaboratively with relevant staff members within Services SETA to identify, and prioritize types of knowledge to develop and capture
- Consult with end users regarding problems in accessing electronic content
- Monitor regulatory activity to maintain compliance with records and document management regulations
Data Protection and Compliance
- Addressing the risk of loss of critical knowledge
- Ensuring that this knowledge is retained and comply with legal and organizational requirements
Courier Management
- Receive and make courier requests through the system
- Track couriered items
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- A National Senior Certificate, at a minimum NQF 4
- A National Diploma or equivalent qualification (NQF 6) in Information Sciences, Information Management, Project Management, Library Science, or Human Science or in a related field is required
- Minimum of 2 years’ experience in knowledge management environment or related field, with at least 1 year experience in creating and managing a knowledge transfer system
- Knowledge and experience in working with MS Office (Word, Excel, PowerPoint)
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Description
Implement and Maintain Data Governance and Quality Management
- Implementation of data governance policies, standards, and procedures
- Resolve issues through established procedures in data management
- Prepare and submit regulatory compliance reports related to data transparency and quality standards
- Implementation of data quality and reporting needs assessments
- Perform root cause analysis for data issues
- Conduct data verification and reporting activities
- Conduct routine data alignment and provide data quality support as appropriate
- Maintain accurate records to document processes and outputs
- Supervise and manage the duties of staff involved in data- and information-related tasks
- Coach and train staff to ensure compliance with data governance policies, standards, and procedures
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- National Diploma or equivalent certification (NQF 6) in Information or Data Management, Business Management, or relevant fields is required
- Minimum of 2 years’ experience in business process management experience
- Professional certifications such as CIMP, CDMP, or equivalent certification would be considered advantageous
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Description
- Implement Systems and Tools to Facilitate Submission and Registration and completion of learners on Discretionary Grant Learning Programmes
- Verification of all submitted learner documentation
- Provide feedback to employer on the outcome of the learner verifications
- Follow up on remediation requirements of learner documentation
- Recommend outcome of verification of learner documentation to Senior Officer
- Respond to queries related to Discretionary Grant Learning Programmes
- Maintain employers’ details
- Collect, capture, and analyse information for review purposes
- Ensure compliance to data control measures
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- A National Senior Certificate, at a minimum NQF 4
- A National Diploma or equivalent qualification (NQF 6) in Financial Management, Public Administration, Business Management, or relevant fields required
- Minimum 2 years’ experience in an admininistrative role
- Experience within the SETA environment will be advantageous
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Description
Stakeholder Liaison within the Provincial Office
- Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
- Coordinate the submission of ATR/WSP by the stakeholders
- Maintain and regularly update a data base of all accredited providers in the province
- Record and keep details of any stakeholder who makes contact with the Provincial Office
- Record and take minutes during meetings with the stakeholders
- Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions
Coordinate the Implementation of Services SETA Mandate in the Province
- Disseminate information to the Provincial Office and the Head Office
- Assist in the training and education of stakeholders
- Coordinate the implementation of outreach programmes in the province
- Support the Provincial Manager/ Senior Officer in the Office in visiting schools, churches, municipalities, communities and be in touch with Counsellors as part of educational programme
- Disseminate information to stakeholders about how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA
- Support the Head Office in implementing its mandate in Province
- Assist entities in the province in preparation for accreditation
- Assist Head Office staff when conducting monitoring processes
- Compile reports within the set standards and timeframes
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification
- Minimum 2 years’ experience in coordination/liaison position
- In-depth knowledge of skills development legislation, policy, and frameworks
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Description
Stakeholder Liaison within the Provincial Office
- Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
- Coordinate the submission of ATR/WSP by the stakeholders
- Maintain and regularly update a data base of all accredited providers in the province
- Record and keep details of any stakeholder who makes contact with the Provincial Office
- Record and take minutes during meetings with the stakeholders
- Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions
Coordinate the Implementation of Services SETA Mandate in the Province
- Disseminate information to the Provincial Office and the Head Office
- Assist in the training and education of stakeholders
- Coordinate the implementation of outreach programmes in the province
- Support the Provincial Manager/ Senior Officer in the Office in visiting schools, churches, municipalities, communities and be in touch with Counsellors as part of educational programme
- Disseminate information to stakeholders about how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA
- Support the Head Office in implementing its mandate in Province
- Assist entities in the province in preparation for accreditation
- Assist Head Office staff when conducting monitoring processes
- Compile reports within the set standards and timeframes
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification
- Minimum 2 years’ experience in coordination/liaison position
- In-depth knowledge of skills development legislation, policy, and frameworks
go to method of application »
Description
Stakeholder Liaison within the Provincial Office
- Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
- Coordinate the submission of ATR/WSP by the stakeholders
- Maintain and regularly update a data base of all accredited providers in the province
- Record and keep details of any stakeholder who makes contact with the Provincial Office
- Record and take minutes during meetings with the stakeholders
- Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions
Coordinate the Implementation of Services SETA Mandate in the Province
- Disseminate information to the Provincial Office and the Head Office
- Assist in the training and education of stakeholders
- Coordinate the implementation of outreach programmes in the province
- Support the Provincial Manager/ Senior Officer in the Office in visiting schools, churches, municipalities, communities and be in touch with Counsellors as part of educational programme
- Disseminate information to stakeholders about how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA
- Support the Head Office in implementing its mandate in Province
- Assist entities in the province in preparation for accreditation
- Assist Head Office staff when conducting monitoring processes
- Compile reports within the set standards and timeframes
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification
- Minimum 2 years’ experience in coordination/liaison position
- In-depth knowledge of skills development legislation, policy, and frameworks
go to method of application »
Description
Stakeholder Liaison within the Provincial Office
- Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
- Coordinate the submission of ATR/WSP by the stakeholders
- Maintain and regularly update a data base of all accredited providers in the province
- Record and keep details of any stakeholder who makes contact with the Provincial Office
- Record and take minutes during meetings with the stakeholders
- Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions
Coordinate the Implementation of Services SETA Mandate in the Province
- Disseminate information to the Provincial Office and the Head Office
- Assist in the training and education of stakeholders
- Coordinate the implementation of outreach programmes in the province
- Support the Provincial Manager/ Senior Officer in the Office in visiting schools, churches, municipalities, communities and be in touch with Counsellors as part of educational programme
- Disseminate information to stakeholders about how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA
- Support the Head Office in implementing its mandate in Province
- Assist entities in the province in preparation for accreditation
- Assist Head Office staff when conducting monitoring processes
- Compile reports within the set standards and timeframes
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification
- Minimum 2 years’ experience in coordination/liaison position
- In-depth knowledge of skills development legislation, policy, and frameworks
go to method of application »
Description
Stakeholder Liaison within the Provincial Office
- Liaise with stakeholders on relevant matters based on the mandate of the Provincial Office
- Coordinate the submission of ATR/WSP by the stakeholders
- Maintain and regularly update a data base of all accredited providers in the province
- Record and keep details of any stakeholder who makes contact with the Provincial Office
- Record and take minutes during meetings with the stakeholders
- Distribute information on critical and scarce skills to all member SDFs in the Province and report on these interventions
Coordinate the Implementation of Services SETA Mandate in the Province
- Disseminate information to the Provincial Office and the Head Office
- Assist in the training and education of stakeholders
- Coordinate the implementation of outreach programmes in the province
- Support the Provincial Manager/ Senior Officer in the Office in visiting schools, churches, municipalities, communities and be in touch with Counsellors as part of educational programme
- Disseminate information to stakeholders about how to access internships, learnerships and discretionary grant funding for special projects and regular projects at the Services SETA
- Support the Head Office in implementing its mandate in Province
- Assist entities in the province in preparation for accreditation
- Assist Head Office staff when conducting monitoring processes
- Compile reports within the set standards and timeframes
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply to policies and procedures in the unit
- Record, file and ensure the availability POP information
Requirements
- National Senior Certificate, at a minimum NQF 4
- Diploma (NQF 6) in Public Administration, Business Management, or equivalent qualification
- Minimum 2 years’ experience in coordination/liaison position
- In-depth knowledge of skills development legislation, policy, and frameworks
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Description
Administration of Mandatory Grants
- Query management and follow up on queries sent to stakeholder by the deadline date
- Forward all requests for approval to the Senior Officer
- Verification of Mandatory Grants implementation
- Monitoring of Mandatory Grant project implementation
- Provide feedback on all application status to stakeholders
- Assist with queries relating to submissions and ensure their submissions are done correct by the deadline dates
Administration of Mandatory Grants application
- Ensure all grant applications are captured correctly
- Collate information of employers between plans and reports submitted
- Ensure data for approval is correct
- Submit employee data throughout the year
- Ensuring manual submissions during submission window
- Consistent document management in the Unit
Achievement of Work Plans
- Execute work plans and drive the evidence collection in real time
- Produce reports against the implementation of work plans
- Respond to audit findings with complete evidence, on time
- Implement documented data management practices
- Comply with policies and procedures in the unit
- Record, file and ensure the availability of the POP information
Requirements
- A National Senior Certificate, at a minimum NQF 4
- A National Diploma or equivalent qualification (NQF 6) in Financial Management, Public Administration, Business Management, or relevant fields is required
- 2 years working experience in Grant Administration and Monitoring
- Experience within the SETA environment will be advantageous
Method of Application
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