Officer: Knowledge Management at Services Seta

Description

Implement and Maintain Knowledge Management Practices within Services SETA

• Benchmark and research latest developments in knowledge management to improve knowledge management programmes at Services SETA
• Propose and promote creative solutions for knowledge management in the organization
• Implement knowledge management infrastructure, policies, and procedures
• Conduct needs assessment and deploy relevant knowledge within Services SETA and the public
• Maintain operational systems in knowledge management
• Identify research information, materials and resources that can support Services SETA. programme development and implementation
• Acquire, catalogue, and monitor materials and products of critical importance to Services SETA
• Collect capture, analyse, and code information
• File research findings and ensure its supplied to record management
• Monitor various websites and other key sources of information and report on key developments relevant to Services SETA
• Establish and develop national and international networks with other information centres
• Promote and manage the utilisation of the knowledge management function by both internal and external users
• Identify and protect intellectual property rights of Services SETA

Provide and Maintain a Knowledge Management Tools and Processes

• Implement knowledge management policies to facilitate efficient, legal, and secure access to electronic content
• Implement electronic document processing, retrieval, and distribution systems in collaboration with other information technology specialists
• Facilitate document and system access rights and revision control to ensure security of system and integrity of master documents
• Develop or configure knowledge management system features, such as user interfaces, access profiles, and document workflow procedures
• Categorise information to ensure security of information resources
• Build document collections to respond to changing user needs or demands
• Implement and maintain services, standards, and strategic policies for the deployment of documents
• Digitalise collections for online access
• Removal of irrelevant and outdated material from the collection
• Develop knowledge management acquisition and control measures
• Develop and maintain database and information services and their provision through the intranet
• Ensure the information user requirements are met
• Work collaboratively with relevant staff members within Services SETA to identify, and prioritize types of knowledge to develop and capture
• Consult with end users regarding problems in accessing electronic content
• Monitor regulatory activity to maintain compliance with records and document management regulations

Data Protection and Compliance

• Addressing the risk of loss of critical knowledge
• Ensuring that this knowledge is retained and comply with legal and organizational requirements

Courier Management

• Receive and make courier requests through the system
• Track couriered items

Achievement of Work Plans

• Execute work plans and drive the evidence collection in real time
• Produce reports against the implementation of work plans
• Respond to audit findings with complete evidence, on time
• Implement documented data management practices
• Comply to policies and procedures in the unit
• Record, file and ensure the availability POP information

Requirements

• A National Senior Certificate, at a minimum NQF 4
• A National Diploma or equivalent qualification (NQF 6) in Information Sciences, Information Management, Project Management, Library Science, or Human Science or in a related field is required
• Minimum of 2 years’ experience in knowledge management environment or related field, with at least 1 year experience in creating and managing a knowledge transfer system
• Knowledge and experience in working with MS Office (Word, Excel, PowerPoint)