Senior Specialist: Technical Support (Enterprise Data Warehouse) at The South African Revenue Service (SARS)

Job Purpose

• To provide advice and support on architectural design strategies in order to achieve business objectives.

Education and Experience

Minimum Qualification & Experience Required 

• Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology/ Software Development AND 8 - 10 years' experience in a similar environment, of which 3 - 4 years at a junior specialist level in at least two of the following: data collection, technical support, source to target mapping, or database administration. 8 years’ experience with SQL Server, SSIS, DB2 and IBM Q-Replication technology and Unix fundamentals will be an added advantage. Experience in Data Warehouse load utilities. of which 3-4 years ideally at operational specialist level

ALTERNATIVE #

• Senior Certificate (NQF 4) AND 15 years related experience, of which 3 - 4 years years at a junior specialist level in at least two of the following: data collection, technical support, source to target mapping, or database administration. 8 years’ experience with SQL Server, SSIS, DB2 and IBM Q-Replication technology and Unix fundamentals will be an added advantage. Experience in Data Warehouse load utilities. of which 3-4 years ideally at operational specialist level

Job Outputs:

Process

• Analyse and make recommendations about improvements to specialist systems, procedures and associated area's practice.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices. 
• Combine applied and theoretical knowledge, to know and understand the theory and principles underpinning a particular discipline(s).
• Contribute to the optimum utilisation of org. resources, advising on effective planning and development of area of specialisation resource plans. 
• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation. 
• Develop integrated solutions based on features, capabilities and ad hoc architectural systems.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined problems in practices. 
• Enhance processes and drive process optimisation to increase efficiencies of the functional area.
• Ensure that processes are automated where appropriate, optimised and suitably scalable.
• Integrate business information, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes. 
• Note potential problems and obstacles, accumulate supporting data and initiate actions to prevent or overcome predicted problems as may be identified.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain. 
• Plan for value-added, continuous practice and system improvements to deliver on objectives to enhance tactical implementation and excellence. 
• Proactively identify interconnected problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions. 
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation. 
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders. 

Governance

• Develop and /or align governance and compliance policies for own practice area to identify and manage risk exposure liability. 

People

• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job. 
• Provide specialist know-how, support, advice and practice thought leadership in area of expertise.

Finance

• Implement and monitor financial control, management of costs and corporate governance in area of specialisation. 

Client

• Develop and ensure implementation of a practice that builds service delivery excellence and encourages others to provide exceptional stakeholder service. 
• Participate in the specialist practice community and contribute positively to organisation knowledge management. 
• Provide authoritative, specialist expertise and advice to internal and external stakeholders. 

Behavioural competencies

• Accountability
• Analytical thinking
• Attention to detail
• Commitment to Continuous Learning 
• Conceptual Ability
• Expertise in Context
• Fairness and Transparency
• Honesty and Integrity
• Organisational Awareness
• Problem Solving and Analysis
• Respect
• Trust

Technical competencies

• Application Development & Maintenance
• Business IT Systems
• Business Knowledge
• Data Collection and Analysis
• Data Design and Management
• Efficiency improvement
• Functional Policies and Procedures
• IT Knowledge
• IT Strategy and Planning
• Process Design and Improvement
• Reporting
• System Thinking

Compliance Competency

• GOC Confidential
• Application & Exploitation (IT)
• Configuration Man Infrastructure (IT)
• Database Architecture
• Enterprise Architecture
• ICT Audit
• Networking & Comm
• Structured Reviews

Deadline:20th March,2026