Jobs at LexisNexis South Africa

About the role

• The successful candidate for this role will work within our Workflow Solutions division, collaborating with team members in an agile environment within Lexis Workflow Solutions.
• The Document Analyst is responsible for designing, authoring, and maintaining automated documents using GhostDraft technology. This role ensures that documents accurately reflect business specifications, incorporate required logic, and adhere to quality, compliance, and consistency standards. The Document Analyst plays a key role in improving document efficiency through automation and continuous enhancement.

Responsibilities

• Design, develop, and maintain automated documents in alignment with defined business requirements.
• Build and configure documents using GhostDraft, incorporating required logic, rules, and data‑driven functionality.
• Implement and manage dynamic content, variables, and data integrations within automated documents.
• Review and analyse existing documents to evaluate quality, efficiency, usability, and regulatory or business compliance.
• Ensure document accuracy, consistency, and adherence to established standards and best practices.
• Provide ongoing support for document maintenance, updates, and version control.
• Contribute to ad hoc projects and initiatives as required to support business needs

Requirements

• An IT-related qualification (Diploma or Degree), conveyancing qualification, or relevant industry experience.
• Demonstrated proficiency in leveraging AI tools to enhance productivity and streamline daily workflows.
• Experience with document automation and document creation tools (e.g. GhostDraft, advanced Microsoft Word functionality), including the use of markup languages and scripting (e.g. GhostDraft scripting) for automated document generation.
• Proficiency in conveyancing vendor applications such as Lexis®Convey, Lexis®WebConvey, or similar platforms.
• Strong attention to detail, with a focus on accuracy, consistency, and quality outcomes, complemented by clear written and verbal communication skills.
• Ability to work effectively in a collaborative team environment, with a self‑motivated, proactive approach and a willingness to quickly learn new systems and processes.
• Strong time‑management and organisational skills, with the ability to multi‑task, meet deadlines, and take ownership and accountability for assigned work.
• Well‑developed troubleshooting and problem‑solving skills, with the ability to identify issues and implement practical solutions.

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About the Role

• The successful candidate for this role will work within our Workflow Solutions division, collaborating with team members in an agile environment within Lexis Workflow Solutions. The Document Developer role is responsible for developing, implementing, and maintaining various document templates and account setups. It is crucial to support the consistent and professional delivery of user-facing attorney installation templates and reports.

Responsibilities:

• Act as a primary point of contact for attorneys, engaging mainly via telephone to clarify system requirements and resolve queries related to document formats and configuration standards within Lexis®Convey.
• Manage and maintain VAT configuration variations across regional account specifications, ensuring accurate setup and compliance for different offices (e.g. Cape Town vs Johannesburg).
• Develop, maintain, and update installation templates, including account templates, letterheads, and GhostFill templates, to support consistent and efficient system deployments.
• Ensure all user-facing legal documents—such as bonds, transfers, and consents—are consistently formatted, professionally presented, and aligned with firm and system standards.
• Design, build, and maintain operational and management reports, report models, and classic reports within Lexis®Convey to support business and client reporting requirements.
• Perform functional testing and troubleshooting to identify, diagnose, and resolve configuration or document-related issues prior to and post‑implementation.
• Support the business with reasonable ad hoc projects, contributing to continuous improvement initiatives and cross‑functional operational needs as require

Requirements

• Proven document formatting and development experience within a corporate or professional services environment, with a strong focus on accuracy, consistency, and presentation quality.
• Hands-on experience with conveyancing vendor applications, particularly Lexis® Convey, and familiarity with legal or conveyancing workflows.
• Proficient in leveraging AI-enabled tools to enhance productivity, streamline daily workflows, and support efficient document and process management.
• Strong written and verbal communication skills, with the ability to engage professionally and confidently with clients and internal stakeholders.
• Exceptional attention to detail, demonstrating accountability for assigned tasks and ownership of outcomes, ensuring high-quality and reliable deliverables.
• Ability to work effectively in a collaborative team environment, adapt quickly to new systems and processes, and manage multiple priorities simultaneously.
• Previous customer service experience, with a clear client-centric approach and commitment to service excellence.

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About the Role: 

• The Customer Engagement Consultant provides responsive, high‑quality support to customers while identifying opportunities to offer products and solutions that meet their needs. This hybrid service‑and‑sales role focuses on strengthening customer relationships, resolving queries effectively, and contributing to business growth through informed and ethical commercial engagement.
• The role is well-suited to individuals who are customer‑centric, adaptable, and confident communicating across different channels.

Key Responsibilities

• Deliver timely, professional support to customers through phone, email, and chat.
• Resolve customer questions, service requests, and issues with accuracy and ownership.
• Provide clear information on products, services, pricing, and policies.
• Maintain up‑to‑date and accurate records in CRM systems.
• Conduct inbound and outbound customer conversations to understand needs and recommend appropriate solutions.
• Identify and convert suitable sales opportunities that add value for customers.
• Collaborate with internal teams to improve processes, customer experience, and commercial outcomes.
• Follow compliance, quality, and data protection standards while participating in ongoing training and coaching.

Requirements

• Experience in customer service, sales, or a related field (any industry welcome).
• Strong communication and active listening skills across written and verbal channels.
• Ability to build rapport and manage conversations in a clear, respectful, and solutions‑focused manner.
• Comfortable working toward goals and performance metrics in a supportive team environment.
• Ability to navigate CRM or customer management tools (training provided if needed).
• Problem‑solving mindset with attention to detail and follow‑through.
• Ability to adapt to changing customer needs, processes, and digital tools.
• Commitment to ethical conduct, data privacy, and delivering a positive customer experience.