LexisNexis Legal & Professional is a leading global provider of legal, regulatory and business information and analytics that help customers increase productivity, improve decision-making and outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® ...
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The Customer Engagement Consultant provides responsive, high‑quality support to customers while identifying opportunities to offer products and solutions that meet their needs. This hybrid service‑and‑sales role focuses on strengthening customer relationships, resolving queries effectively, and contributing to business growth through informed and ethical commercial engagement.
The role is well-suited to individuals who are customer‑centric, adaptable, and confident communicating across different channels.
Key Responsibilities
Deliver timely, professional support to customers through phone, email, and chat.
Resolve customer questions, service requests, and issues with accuracy and ownership.
Provide clear information on products, services, pricing, and policies.
Maintain up‑to‑date and accurate records in CRM systems.
Conduct inbound and outbound customer conversations to understand needs and recommend appropriate solutions.
Identify and convert suitable sales opportunities that add value for customers.
Collaborate with internal teams to improve processes, customer experience, and commercial outcomes.
Follow compliance, quality, and data protection standards while participating in ongoing training and coaching.
Requirements
Experience in customer service, sales, or a related field (any industry welcome).
Strong communication and active listening skills across written and verbal channels.
Ability to build rapport and manage conversations in a clear, respectful, and solutions‑focused manner.
Comfortable working toward goals and performance metrics in a supportive team environment.
Ability to navigate CRM or customer management tools (training provided if needed).
Problem‑solving mindset with attention to detail and follow‑through.
Ability to adapt to changing customer needs, processes, and digital tools.
Commitment to ethical conduct, data privacy, and delivering a positive customer experience.
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