Fresh Jobs at Cape Union Mart

Job Description

• We are seeking a talented and creative Regional Visual Merchandiser with a keen eye for detail to join our team. The successful candidate will be responsible for managing a small team of VMs in a region to deliver the creative vision of the VM Brand Lead. This includes setting up striking window displays, in-store displays, and overall visual merchandising.

Key Responsibilities:

• Participate in all national model stores and ensure learnings are shared with teams in your region.
• Lead, plan, and set up regional model stores in collaboration with the Operations Manager.
• Lead, plan, and set up regional workshops.
• Lead, plan, and set up store refurbishments and store openings with the Operations Manager.
• Lead, plan, and support regional sales initiatives.
• Lead, plan, and execute marketing events in stores.
• Support the installation of all window campaigns.
• Manage team schedules and rollout schedules.
• Manage all inventory of VM equipment and store equipment within the region.
• Maintain strong product knowledge.
• Perform seasonal mapping of sales floors to support all VM/merchandise shifts.
• Guide store VMs on all launches, ensuring that windows, mannequins, and walls are dressed according to the VM guide, taking into consideration store size and product sell-throughs.
• Ensure all product or promotional launches happen on time.
• Conduct frequent store visits within your region with VMs and store managers, ensuring VM principles are maintained across windows, in-store displays, and sales floors.
• Ensure stores are always ready for consumers, mystery shoppers, and Head Office visits.
• Provide feedback on iAudit reports (replenishment, visual standards, layouts, windows, etc.).
• Document all seasonal launches and present findings to the VM Apparel | Living Lead.
• Document all store refurbishments and openings and present findings to the VM Brand Lead.
• Build strong relationships with key department managers and stakeholders.

Requirements:

• Matric | Grade 12; relevant tertiary qualifications are advantageous.
• 5+ years of retail experience as a VM, with the ability to follow brand guidelines and understand the basics of visual merchandising.
• 3+ years managing a regional area as a VM.
• Creative, commercially aware, and confident decision-maker with strong communication skills across all levels.
• Ability to work independently as well as part of a broader team.
• Adaptable to change and able to work at pace.
• Proactive, solutions-oriented, and acts with integrity.
• Strong organisation and time management skills, with excellent attention to detail.
• Strong stakeholder management skills with the ability to build relationships easily.
• Passionate about trends in apparel and homeware.
• Proficient in merchandising tools and techniques, including the use of power tools.
• Microsoft Office proficient.
• Willing to travel within the region using own car with a valid driver’s license.
• Willing to travel nationally when required.
• Flexible to work alternate hours when needed.

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Job Description

• The Cape Union Mart Group is seeking a reliable, flexible, and responsible individual to join our IT Service Desk team. This role is key to providing first-line support to our business, ensuring IT issues are resolved efficiently and professionally. The ideal candidate will be a quick and logical thinker, possess excellent communication skills, and have a genuine passion for Information Technology.

Key Responsibilities:

• Call Handling & Ticket Logging: Receive, log, and prioritise incoming IT support calls and requests, ensuring prompt attention to urgent matters.
• Issue Escalation: Identify and escalate complex issues to second- and third-line support teams with sufficient detail to facilitate quick resolution.
• After-Hours Support: Participate in an on-call support rotation to provide assistance outside of normal business hours.
• Service Desk Enhancement: Identify and recommend improvements to enhance service delivery, efficiency, and end-user experience.
• Shift Work: Work scheduled shifts (Monday to Sunday) as per the departmental roster, including weekends and public holidays.
• Administrative Tasks: Maintain accurate and up-to-date documentation, update support tickets, and generate reports on service desk metrics and performance.

Minimum Requirements:

• Experience: 2–3 years of experience in an IT Service Desk or technical support environment.
• Retail Industry Exposure (Advantageous): Understanding of IT systems within a retail setting will be an added advantage.
• IT Qualification (Advantageous): Tertiary IT qualification or relevant certification preferred (e.g. CompTIA A+, ITIL, N+).

Technical Proficiency:

• Strong computer literacy, especially in Microsoft Office
• Exposure to POS systems
• Working knowledge of Oracle Retail and SAGE X3 or similar ERP systems
• Hardware Knowledge: Understanding of basic computer hardware and peripherals to support effective troubleshooting.

Key Competencies:

• Communication: Exceptional verbal and written communication skills with the ability to explain technical concepts clearly.
• Customer Service: Passion for delivering excellent customer service with a professional and empathetic approach.
• Problem-Solving: Strong analytical and problem-solving skills with the ability to work calmly under pressure.
• Collaboration: Team-oriented attitude with a willingness to support and learn from others.
• Adaptability: Ability to work in a dynamic, fast-paced, and pressurised environment while meeting SLAs.

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Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards to optimise sales.
• Create an inspiring environment. Have fun.
• Transact all purchases – receive, verify and processes all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Ensure all out going stock/ items/ scripts are scanned and paid for.
• Process all loyalty cards including those of accelerated partners.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Attend to all customer stock queries and ensure that they dealt with and resolved.

Behavioural Requirements:  

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership
• Problem solving
• Trustworthy and honest
• Time management
• Exceptional customer service

Minimum Requirement. 

Essential:

• Matric or Equivalent
• Up to 6 months retail experience 

Special conditions of employment: 

• Clear Credit and Criminal record
• Willing and able to work retail hours.
• South African citizen

Advantageous: 

• 1 year work experience within retail.
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for) Willing and able to work retail hours.
   

go to method of application »

Job Description
Duties and Responsibilities: 

• Exceed customer expectations by practicing customer selling techniques.
• Adhere to stock loss controls in store.
• Ensure individual targets are met consistently.
• Ability to maximise and drive sales by identifying opportunities to increase turnover.
• Maintain housekeeping, uphold our visual merchandising standards in order to optimise sales.
• Create an inspiring environment.

Behavioural Requirements:   

• Honesty in dealing with cash and finances.
• Building & maintaining relationships
• Innovation & change management
• Thinking adaptability
• Taking ownership

Minimum Requirement. 

• 6 months of retail experience
• Matric or Equivalent
• Clear Criminal record
• Microsoft – Computer Proficiency
• Ability to communicate effectively.
• Knowledge of current clothing trends/outdoor lifestyle (depending on the brand applying for)
   

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Job Purpose:

• The Senior Systems Analyst – Store Inventory & Order Management is responsible for analysing, designing, documenting, supporting, and continuously improving Cape Union Mart’s Store Inventory (SIOCS) and Omnichannel Order Management (ORP) platforms.
• The role provides senior systems analysis capability across business-critical retail systems supporting store inventory optimisation, stock receiving, transfers, stock counts, adjustments, fulfilment, click and collect, delivery, returns, cancellations, customer orders, and inventory accuracy processes.
• Working closely with IT, business teams, vendors, and delivery teams, the incumbent ensures requirements are well understood, solutions are clearly defined, integrations are accurately specified, and changes are delivered with appropriate testing, operational readiness, and production support.

Key Responsibilities:

• Analyse business requirements, processes, system behaviours, and integration impacts across SIOCS and Omnichannel platforms.
• Translate business needs into clear functional specifications, technical specifications, user stories, process flows, interface requirements, and acceptance criteria.
• Support solution design across store inventory, order fulfilment, and customer order lifecycle processes, ensuring requirements are practical, scalable, supportable, and aligned to business priorities.
• Analyse and document integrations across inventory, merchandise, orders, fulfilment, customer, loyalty, middleware, and enterprise platforms.
• Work with developers, technical leads, QA, vendors, and business stakeholders to clarify requirements, resolve gaps, and support delivery.
• Support enhancements, configuration, testing, releases, upgrades, and change requests through structured analysis and documentation.
• Assist with incident, problem, and service request resolution by analysing root causes, data flows, system logs, integration failures, inventory discrepancies, and business impacts.
• Contribute to system stability through proactive analysis, monitoring review, knowledge documentation, support handover, and operational readiness activities.
• Coordinate and support testing activities including test scenario definition, defect triage, UAT support, regression testing, stock movement validation, fulfilment testing, and production validation.
• Participate in Agile delivery, backlog refinement, sprint planning, reviews, retrospectives, and governance forums.
• Collaborate with Stores, eCommerce, Supply Chain, Customer Service, Finance, QA, Infrastructure, and multiple 3rd party vendors.
• Support vendor engagement by clarifying requirements, validating proposed solutions, tracking open items, and supporting release coordination.
• Identify opportunities to simplify store inventory processes, improve documentation, reduce operational risk, and enhance system resilience.

Required Technical and Professional Expertise:

Experience:

• 3+ years’ experience in systems analysis, business analysis, application support, systems integration, or solution delivery.
• 2+ years’ experience working with complex business-critical systems in a senior analyst or specialist capacity.
• Experience with SIOCS / Store Inventory, Order Management, eCommerce, retail, or inventory-focused transactional systems.
• Experience supporting business-critical production systems, including incidents, releases, change management, and operational support processes.
• Experience analysing APIs, middleware, databases, integrations, batch processes, and cloud-based platforms.
• Retail store operations, inventory management, or omnichannel commerce experience would be advantageous.

Technical Skills:

• Strong systems analysis, requirements gathering, process mapping, and solution documentation skills.
• Ability to write functional specifications, technical specifications, interface requirements, user stories, and acceptance criteria.
• Understanding of API integrations and REST/SOAP web services.
• Strong SQL skills for data analysis, investigation, reconciliation, and issue diagnosis.
• Experience working with JSON, XML, SQL databases, inventory transactions, logs, monitoring tools, and integration traces.
• Knowledge of release management, deployment controls, regression testing, UAT, and production validation.
• Awareness of application security, access control, authentication, and data protection principles.

Professional Competencies:

• Ability to deliver clear analysis outputs within tight deadlines.
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong attention to detail and ability to produce structured, accurate, and supportable documentation.
• Self-motivated and capable of working independently while maintaining alignment with team objectives.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications or training in business analysis, systems analysis, Agile delivery or Project Management.

Additional Information:

• This is a permanent/full-time position based at Cape Union Mart’s IT Division.
• Occasional travel may be required based on project needs.
• The role requires the ability to work in a fast-paced retail environment with evolving business requirements.
   

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Job Purpose:

• The Senior Systems Analyst – Point of Sale & Omnichannel is responsible for analysing, designing, documenting, supporting, and continuously improving Cape Union Mart’s Point of Sale platforms, omnichannel sales journeys, store transaction processes, and related retail systems.
• The role provides senior systems analysis capability across business-critical retail systems supporting in-store sales, online-to-store journeys, click-and-collect, pick-from-store, returns and exchanges across channels, tendering, promotions, customer lookup, loyalty, gift cards, end-of-day processing, store trading operations, and transaction integrity.
• Working closely with IT, business teams, vendors, and delivery teams, the incumbent ensures requirements are well understood, solutions are clearly defined, integrations are accurately specified, and changes are delivered with appropriate testing, operational readiness, and production support.

Key Responsibilities:

• Analyse requirements, processes, system behaviours, and integration impacts across POS, eCommerce, OMS, fulfilment, and omnichannel sales.
• Translate business needs into clear functional specifications, technical specifications, user stories, process flows, interface requirements, and acceptance criteria.
• Support solution design for store trading, sales, returns, tendering, promotions, loyalty, gift cards, end-of-day processing, and key omnichannel capabilities.
• Analyse and document integrations across POS, eCommerce, OMS, inventory, pricing, promotions, customer, loyalty, payments, finance, and middleware platforms.
• Validate cross-channel transaction and order lifecycles, including sales, cancellations, refunds, returns, fulfilment updates, and reconciliation.
• Work with developers, technical leads, QA, vendors, and business stakeholders to clarify requirements, resolve gaps, and support delivery.
• Support enhancements, configuration, testing, releases, upgrades, and change requests through structured analysis and documentation.
• Support incident, problem, and service request resolution by analysing root causes, data flows, logs, integration failures, discrepancies, and business impacts.
• Contribute to system stability through proactive analysis, monitoring review, knowledge documentation, support handover, and operational readiness activities.
• Coordinate testing activities including scenario definition, defect triage, UAT, regression, transaction, tender, promotion, and production validation.
• Participate in Agile delivery, backlog refinement, sprint planning, reviews, retrospectives, and governance forums.
• Collaborate with business, IT, and vendor teams to support seamless customer and operational experiences across channels.
• Support vendor engagement by clarifying requirements, validating proposed solutions, tracking open items, and supporting release coordination.
• Identify opportunities to simplify store trading processes, improve documentation, reduce operational risk, and enhance system resilience.

Required Technical and Professional Expertise:

Experience:

• 3+ years’ experience in systems analysis, business analysis, application support, systems integration, or solution delivery.
• 2+ years’ experience working with complex business-critical systems in a senior analyst or specialist capacity.
• Experience with Point of Sale, store trading, retail operations, payments, promotions, customer, loyalty, or transactional retail systems.
• Experience with omnichannel retail processes such as click-and-collect, pick-from-store, online returns in store, order lookup, fulfilment, inventory availability, or customer order management would be advantageous.
• Experience working across POS, eCommerce, OMS, payments, loyalty, promotions, inventory, and finance reconciliation systems would be beneficial.
• Experience supporting business-critical production systems, including incidents, releases, change management, and operational support processes.
• Experience analysing APIs, middleware, databases, integrations, batch processes, and cloud-based platforms.
• Retail store operations, Point of Sale, payments, loyalty, promotions, or finance reconciliation experience would be advantageous.

Technical Skills:

• Strong systems analysis, requirements gathering, process mapping, and solution documentation skills.
• Ability to write functional specifications, technical specifications, interface requirements, user stories, and acceptance criteria.
• Understanding of omnichannel retail architecture, including POS, eCommerce, order management, inventory availability, fulfilment, payment, loyalty, and customer platforms.
• Ability to analyse cross-channel transaction flows, order lifecycle events, integration messages, reconciliation points, and operational exceptions.
• Understanding of API integrations and REST/SOAP web services.
• Strong SQL skills for data analysis, investigation, reconciliation, and issue diagnosis.
• Experience working with JSON, XML, SQL databases, POS transactions, logs, monitoring tools, and integration traces.
• Knowledge of release management, deployment controls, regression testing, UAT, and production validation.
• Awareness of application security, access control, authentication, and data protection principles.

Professional Competencies:

• Ability to deliver clear analysis outputs within tight deadlines.
• Strong analytical, investigative, and problem-solving skills.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• Strong attention to detail and ability to produce structured, accurate, and supportable documentation.
• Self-motivated and capable of working independently while maintaining alignment with team objectives.

Preferred Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Certifications or training in business analysis, systems analysis, Agile delivery or Project Management.

Additional Information:

• This is a permanent/full-time position based at Cape Union Mart’s IT Division.
• Occasional travel may be required based on project needs.
• The role requires the ability to work in a fast-paced retail environment with evolving store, digital, and omnichannel business requirements.
   

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Job Purpose

• The Account Manager: Digital Performance is responsible for driving digital revenue growth, site traffic and return on marketing investment across paid media, CRM and performance channels for the Cape Union Mart portfolio.
• This role translates strategy into commercially accountable execution, working closely with the performance agency, eCommerce team and internal stakeholders to optimise revenue contribution and conversion performance.
• This is a revenue-driving role with clear commercial accountability.

Key Responsibilities:

Paid Media Strategy & Execution

• Translate digital strategy into clear paid media briefs and execution plans.
• Oversee performance across paid social, paid search, display, retargeting and affiliate channels.
• Ensure campaign phasing aligns with trading priorities, stock depth and seasonal focus.
• Drive structured creative testing and optimisation frameworks.

CRM & Retention Marketing

• Own strategy and execution across Email, SMS and WhatsApp channels.
• Develop segmentation, automation and personalisation strategies.
• Implement lifecycle journeys (abandoned cart, win back, post-purchase etc.).
• Track revenue contribution per CRM channel.

Performance Analytics & Optimisation

• Monitor daily, weekly and monthly KPIs including ROAS, CPA, CVR, traffic, AOV and revenue.
• Lead A/B testing across creative, messaging and landing pages.
• Ensure accurate campaign tracking (UTMs, pixels, GA4 governance).
• Analyse conversion funnels and recommend optimisation improvements.

eCommerce Collaboration

• Partner closely with eCommerce and merchandise teams to align paid strategy with stock and trading priorities.
• Review customer behaviour, sales data and on-site performance.
• Recommend landing page and merchandising improvements to improve conversion.

Reporting & Commercial Insights

• Deliver weekly performance dashboards and monthly deep-dive reports.
• Translate performance data into actionable commercial recommendations.
• Present quarterly optimisation plans aligned to revenue growth targets.

Budget Management

• Manage digital performance budgets.
• Monitor spend vs revenue contribution.
• Optimise efficiency and return on investment.

Key Performance Indicators (KPIs)

• Digital revenue growth
• ROAS
• Conversion rate
• Cost per acquisition
• CRM revenue contribution
• Traffic growth
• Budget efficiency

Requirements:

• A relevant undergraduate diploma or degree in Marketing, Digital Marketing, or a related field.
• Minimum of 2 years’ experience in a digital role, with a strong focus on digital performance, analytics, and measurable results.
• Strong numerical and analytical capability, with a performance-driven mindset rather than a purely creative focus.
• Strong paid media and CRM experience in retail or eCommerce.
• Advanced understanding of digital analytics and attribution models.
• Commercial mindset with strong numerical capability.
• Experience managing agencies and cross-functional teams.