Informatics Technical Services Specialist at Abbott

Introduction

The Informatics Technical Service Specialist is responsible for driving the IT implementation for Abbott Diagnostics laboratory software solutions, delivering excellent technical professional service and training, providing expert application knowledge, and expanding ADD business by developing existing customer accounts.

Responsibilities

• Work closely with ADD regional I local sales teams and Informatics Sales colleagues to develop and profitably grow existing customer accounts
• Build sustainable customer relationships and leverage them to grow ADD share
• Ensure all IT implementation projects are delivered and executed as per the Statement of work.
• Assist in the preparation of the statement of work documents, ensuring all relevant information is captured
• Specify the appropriate hardware solution for ADD IT solutions and where appropriate liaise with third party IT hardware re providers
• Perform software-related installation and configuration processes
• Deliver structured software application product training to the end-user
• Provide comprehensive support for the entire IT solution
• Optimize ADD IT solutions and products as well as the quality of service
• Support post-sales IT activities and provide expert knowledge
• Support the procurement process by providing technical information

Success in this role is measured by customer satisfaction score (NPS), service level achievement, economic profitability, sales quota achievement (value expansion of existing customers)

Qualifications

• Bachelor's degree or equivalent in medical, life sciences, or medical technology or IT or Related.

Experience And Competencies

• Minimum of 4 years track record in Healthcare with an emphasis on customer-facing post-sales IT support
• Proven track record in a similar position supported by management and customer references
• Excellent IT functional expertise, IT product and industry knowledge in Laboratory Medicine
• Willingness to work in cross-functional teams.
• The position requires the willingness to travel on a frequent basis i.e. on average three days per week.