Information Analyst at Santam Insurance

What will you do

A position for an Information Analyst exists in the Corporate Services, Group Finance area within the Business Enablement team, based at Santam Bellville (Cape Town) offices.

This role will be responsible for supporting the Information Manager across Corporate Services business units in operationalising, troubleshooting and improving data governance processes, and recommend & support the implementation of data and information enhancement initiatives. 
We are looking for an individual with experience in translating information strategy and policies & standards into processes, including creating the artefacts & mechanisms to enable process operationalisation.
They will assist in the development of data related solutions to improve the BU data quality and financial/operational performance. This includes analysing business processes & determining how they can be improved or better supported by data and defining specifications of required reports and dashboards to monitor data quality.
The person fulfilling this role will also define/develop new reports for regulatory and financial reporting and will be responsible for identifying and maintaining data lineage and the data catalogue.
This role takes a business insights approach and works with decision makers and external service providers to continually engage in business development, management and analysis.

What will make you successful in this role?

• Translate the IM strategy and SIMA/Board approved data policies & standards into data governance processes and develop/support the development of supporting process artefacts & mechanisms

• Performing impact assessment of policies and standards on Business Units  

• Define specifications for additional requirements and architectures to support data governance

• Assist Corporate Services business units in the development of data related solutions to improve their data quality and financial/operational performance.

• Support Corporate Services business units in the identification of BU- and initiative specific data subject areas, data journeys, Data Owners and Data Stewards

• Stay current on industry practices and trends in the short-term insurance and digital environments and contribute innovative ideas and design of long-term, sustainable information related solutions

• Participate in quality assurance, User Acceptance Testing (UAT) as well as demos and training of new IM related solutions

• Drive data literacy initiatives, providing training and measuring the effectiveness 

• Define/develop new reports for regulatory and financial reporting

• Identify and maintain data lineage and data catalogue

• Source appropriate data, applies  suitable analytical methods, run complex reports, interprets the resulting information and then constructs ‘a rich picture’ in the analysis.

• Go beyond the status quo to identify gaps in information in order to ascertain completeness of the current data or information set.

• Devise ways to enrich and augment data to fill gaps and support decision making.

• Translate data into a visual format for reasonable interpretation for key decision makers. Always looking at how to best tailor the information to the viewer, utilising various types of data representation.

Qualifications

• Relevant Tertiary qualification or certificate/diploma in business/data analysis from an industry-recognised training institution

• Green Belt in Lean Six Sigma would be highly recommended

Knowledge and Experience

Minimum requirement of:

• 5 years relevant experience as a Business Analyst

• 3 to 5 years relevant experience in Data Analysis and/or financial analysis in a complex business environment. 

• 2 years relevant experience in Business Process Management

• 3 years MS SQL knowledge and experience 

• Experience in a short-term insurance environment would be advantageous

Skills

• Good requirements elicitation, workshop facilitation, conducting demos and communication with stakeholders skills

• Good understanding of systems development lifecycle (SDLC) and agile methodologies 

• Very strong analytical and problem-solving ability

• Strong customer service orientation and collaborative interpersonal style

• Ability to work at the conceptual as well as detailed level 

• Business acumen with thorough knowledge and understanding of business, process and technology environments

• Effective communication skills - both written and verbal - in business and technical terms, appropriately designed for the target audience

• Process Modelling

• Presentation skills

• Emotional Intelligence

• Interpersonal skills, to lead, influence and motivate 

• Relationship building skills

• Independent research skills

• Pro-active, self-starter

• Computer literacy (MS Office, MS SQL)

Core Competencies

• Being resilient - Contributing through others
• Collaborates - Contributing through others
• Cultivates innovation - Contributing through others
• Customer focus - Contributing through others
• Drives results - Contributing through others

About The Company

• Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. 
• Our success is rooted in our passion for our clients and everything we do is centered on our delivery of Insurance Good and Proper. We’re about people. People drive our business so it follows that we want to recruit the best people possible whether they work for us permanently or for a short time as temporary employees. 
• At Santam we are committed to transformation and embracing diversity. This commitment is what drives us to achieve a diverse workplace with employment equity as a key goal to create an inclusive workforce, representative of the demographics of our society. In achieving our employment equity goals, we give preference to applicants from the designated groups in alignment with the Divisions Employment Equity targets.