Information Security Customer Engagement Specialist at LexisNexis South Africa

About the Role

• We are thrilled to announce an exciting opportunity to join our Information Security Customer Engagement team! Our team is dedicated to helping customers gain the confidence they need to buy and utilize our products. In this entry-level role, you will collaborate with senior security specialists to respond to security questionnaires and maintain our public Trust Center content.

Responsibilities

• As an Information Security Customer Engagement Specialist, you will:
• Respond to customer security questionnaires using a blend of knowledgebases, generative AI, and subject matter expertise.
• Create and maintain documentation for our public Trust Center, empowering customers to self-serve.
• Drive improvements to our knowledgebase through collaboration with product and technology colleagues.
• Provide regular metrics and reports to management, demonstrating overall trends and performance.

Qualifications

We are looking for candidates who:

• Have a basic understanding of information security principles, frameworks, and regulatory requirements.
• Are passionate about delivering positive customer experiences and outcomes.
• Can manage multiple workloads simultaneously while waiting for input from others.
• Possess excellent verbal and written communication skills to effectively interact with customers and internal stakeholders, fostering transparency and trust.
• Have a growth mindset and eagerness to learn various information security topics and processes.