DHET Vision
An integrated, coordinated and articulated PSET system for improved economic participation and the social development of youth and adults.
DHET Mission
To provide strategic leadership to the PSET system through the development of appropriate steering mechanisms; effective oversight, monitoring and evaluation; the provision of support service...
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Information Technology (IT) REF NO: CJC/ICT/21//2025
Grade 12. An appropriate Bachelor’s Degree / National Diploma (NQF Level 6) in Information Technology or equivalent qualification. ITIL V3/4 Foundation and Knowledge of ITS System or any MIS system.
A minimum of one (1) to two (2) years’ work experience in the Information and Communication Technology (ICT) field as an IT Technician.
DUTIES :
Configuration and maintenance of desktops, notebooks (including Apple Mac) and mobile devices (iPad and tablets). Installing and upgrading applications (e.g) Microsoft Office 365, Adobe Reader, etc).
Creation of user accounts on Active Directory and email accounts (using O365, Adobe Reader, etc.). Connect users both network and local printers. Ensure network availability for all ICT infrastructures. Add computers to the domain. Installation and updating of antivirus software. Upgrading of operating systems. Liaise with external vendors and service providers.
Analyse and resolve user technical problems. Receive and prioritise end user support calls and request. Troubleshooting less complex problems with remote and local users online, telephonically and/or by visiting user sites to analyse, diagnose and resolve application and operating system related problems.
Update the IT asset register. Maintain records of licenses permitting the use of specific software. Perform system backups. Implement appropriate security measures to safeguard data and restricted access appropriately.
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