Infrastructure Engineer: DevOps at Clickatell

Purpose:

• As Infrastructure Engineer: DevOps you will be accountable for assisting the Team Lead in planning, organizing, controlling, and management of all of platforms and implementation of the related infrastructure strategy. We are looking for an experienced person to help us manage and develop our cloud infrastructure. This role will work closely with our technology teams to provide the support necessary to allow for rapid code deployment and high levels of system uptime.

The role of our Champion:

• Be a thought leader with regards to Clickatell’s overall cloud adoption strategy.
• Lead architectural and design discussions around current and future system implementations, including but not limited to monitoring/internal tooling/AWS environment design requirements
• Be a mentor and leader within the team, upskilling and guiding other team members in the various aspects of software development
• Divisional policy and process formulation, strategic planning, resource coordination and operational execution of projects and assisting in procurement process.
• Installation/configuration, operation, maintenance and monitoring of the Clickatell messaging (CMneXt) engine hardware, software and related infrastructure with a focus on high availability, stability and security.
• Technical research and development to enable continuing innovation within the infrastructure
• Auditing and analysis of logs and other system data for troubleshooting and preliminary root cause determination, data backup management, change control management for code deployment and configuration modifications
• Ensuring network, hardware, operating systems, software applications and any related procedures adhere to organizational values, enabling staff, customers and partners
• Technical liaison with enterprise customers and vendors as required
• Service, maintain, commission and support global platforms, with a view towards high availability

ITIL - incident and problem management

• Conduct root cause investigations on all customer-affecting incidents
• Ensure that all known errors and single points of failures are highlighted, documented and feeds back into change management process.

Knowledge-sharing and Documentation

• Ensuring all documentation and diagrams for all environments are accurate and up to date

Operations and Support

• Perform or confirm system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
• Repair and recover from hardware or software failures, including coordinating and communicating with impacted constituencies
• Capacity planning and reporting for all platforms
• Provides escalated technical support that requires an on-site presence

Requirements
The capabilities of our Champion:

• Experience in virtualisation and cloud environments such as Amazon Web Services (AWS) or similar essential.
• Deploy automation experience essential (Jenkins/Gitlab/Puppet etc)
• Docker container experience essential (Kubernetes/Docker Swarm)
• Good understanding and ability in Bash scripting.
• Basic understanding of the software development lifecycle.
• Linux/Unix certification advantageous.
• Perl, python, ruby and/or PHP scripting experience (or similar) advantageous.
• Proven experience in and with a large, ISP-type environments and infrastructure advantageous.
• Monitoring and alerting experience with Open Source technologies like Icinga/Nagios, Nagvis, Logstash, Elasticsearch, Graphite and Kibana advantageous
• Own transport and driver’s license beneficial in the rare circumstance where emergency onsite support is required at the data centre

Our Champion's journey thus far:

Must understand and demonstrate knowledge of:

• Networking, from Ethernet to IP
• Operating systems, from bare steel to network services
• IP networks, including but not limited to working knowledge of DHCP, DNS, SMTP, FTP, HTTP
• Minimum of 3 years programming or scripting experience
• Minimum of 3 years working experience with Unix or derivative
• Minimum of 3 years working experience with troubleshooting hardware and/or software
• Minimum of 2 years automation experience (playing a lead role in at least 1 automation project)
• Amazon Web Services Virtualization technologies and environments

Benefits
Why you will love being here:

• Healthcare, Pension Fund and Group Life benefit.
• Quarterly performance incentives
• Communication allowances
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave.
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Ongoing Learning with access to books, team training workshops and professional development.
• Virtual activities, events and coffee dates.
• Home office set-up with laptop, screen, internet access and UPS.
• Anniversary awards