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  • Posted: Nov 4, 2020
    Deadline: Not specified
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    Metropolitan part of Momentum Metropolitan Life Limited, is an authorised financial service (FSP 44673) and credit provider (NCRCP). With a legacy of over 120 years, Metropolitan has been serving and empowering South African communities with accessible financial solutions through the best and challenging times. As one of the largest financial services co...
    Read more about this company

     

    Initiative Lead: Alternate Channel Solutions

    INTRODUCTION

    Metropolitan is a leading insurance company, and subsidiary of Momentum Metropolitan Holdings Pty Ltd. Our goal is to help our clients meet their financial goals, through a full basket of financial solutions including life cover, funeral, savings and retirement solutions. 

    ROLE PURPOSE:

    • Reporting into the Chief Information Officer, this role requires a deliver focused IT Lead or Product Owner who will lead a team of cross functional individuals responsible for designing, and implementing innovative software solutions to support the company’s digital channels – namely telephony and web
    • The ideal candidate would have a strong technical background in IT with past experience as a developer, business analyst and/or product owner working in an Agile environment.
    • Preference would be given to individuals with past management experience and have deep knowledge of web technologies and how they might be used to enhance client experience and bring about business efficiencies.

    DUTIES OF THIS ROLE INCLUDE

    • Leading a software development team (developers, architect, testers, business analyst, UX/CX designer and scrum master) responsible for web development, and VOIP telephony solutions used in our sales and service call centers.
    • Take ownership of the metropolitan.co.za website and support the various stakeholders that utilize the website as a platform for brand and product marketing, leads management, and client engagement.
    • Engage with various stakeholders to understand their business challenges and craft innovative solutions that add business value.
    • Work with various IT teams and/or external vendors to translate business requirements, identify dependencies and put together an execution delivery plan
    • Participate in various technology guilds and forums to ensure the establishment of best practices and maximize the delivery efficiencies for our IT teams.

    QUALIFICATIONS AND EXPERIENCE

    • Relevant IT qualification
    • 5+ years’ experience as a software developer, system/business analyst or product owner
    • 3+ years’ in a leadership or IT management role
    • Experience with web technologies, and software integration
    • Knowledge of distributed systems and cloud computing
    • Experience working in a Scrum or Kanban environment

    Advantageous

    • Past experience in financial services
    • Experience working on enterprise websites
    • Experience with VOIP technologies and telephony products/platforms
    • Familiarity with chatbots and AI

    Method of Application

    Interested and qualified? Go to Metropolitan on www.linkedin.com to apply

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