Insight Services Project Manager at Meltwater

Description

• As the Insights Services Project Manager, you'll spearhead the delivery of customer insights across diverse platforms and genres in the Media Monitoring sector. Collaborating closely with internal teams, you'll design and execute report and research projects, develop reporting methodologies and be consultative to our clients . Your role will involve guiding the analyst team on your projects, fostering collaboration across departments, and ensuring effective stakeholder management. It's an opportunity to sharpen your project management skills, enhance client servicing abilities, and gain valuable leadership experience.

What You'll Do:

Technical & Operational Responsibilities:

• Own and manage a portfolio of Insights Services research projects for our Media Monitoring clients. 
• Lead projects to meet client objectives, adhering to schedule, budget, and quality targets.
• Serve as the primary point of contact on your Insights Services Projects for clients, partners, and internal stakeholders.
• Oversee and support analysts on a project basis, ensuring effective time and task management for high-value outcomes.
• Support the analyst team to interpret research findings to provide clear recommendations and high business value.
• Utilize Meltwater’s technology and diverse data sources to generate meaningful, actionable insights.
• Implement and refine methodologies to enhance quality, margins, and overall project health while mitigating risks.
• Maintain project discipline, documentation, and facilitate timely reviews for continuous improvement.
• Ensure data quality control, compliance, and integrity throughout all analytics processes.
• Collaborate cross-functionally to address project challenges, streamline execution, and maintain systems.
• Oversee vendor, contractor, and freelancer resources in coordination with our Resource Management Office to ensure efficient project execution.
• Conduct quality checks and implement best practices to uphold performance standards.
• Support smooth onboarding and integration of new clients into Insights Services and support them in a pro-active manner throughout the whole client lifecycle. 
• Foster team collaboration and stay informed on industry trends to drive innovation.

People Development & Management:

• Foster team culture and vision through leadership and mentorship.
• Aid management in implementing Learning & Development roadmap, sourcing training programs for Media Analyst upskilling.
• Create SOPs/Guidelines to ensure quality deliverables from team members.

What You'll Bring:

• Bachelor's degree in any field, but preferably from PR, Communications, Consumer Insights or similar fields. 
• Minimum of 2 years experience as an Analyst within the industry.
• Proficiency in Project Management with work experience.
• Relevant industry experience in media insights, reporting & analytics.
• Strong analytical aptitude with proven creative and critical thinking skills.
• Understanding of research methodologies, analysis methods and media measurement KPIs. 
• Strong client-facing skills with the ability to confidently present insights, lead discussions, and build trusted relationships with stakeholders at all levels
• Proficiency in data visualization and dashboard tools, Microsoft Excel, pivot tables, etc.
• Ideally, already proficient in the usage of SaaS-based media tech and platforms,
• Collaborative mindset with outstanding organizational and prioritization abilities.
• Fluent business-level proficiency in English with exceptional spelling and grammar skills.

What We Offer:

• Enjoy flexible paid time off and unlimited leave options for enhanced work-life balance
• Meltwater demonstrates a commitment to your well-being by contributing towards Discovery Health, ensuring robust healthcare coverage
• Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
• Energetic work environment with a work style, providing the balance you need
• Benefit from our family leave program, which grows with your tenure at Meltwater.
• Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.