Insights Consultant at Black Swan Data

Job Summary

• As an Insights Consultant within our Cape Town Insight Hub, you will play a crucial role in delivery market research projects, responding to client briefs related to consumer attitudes and behaviours to inform product innovation and brand comms. The hub team delivers projects utilising both quantitative and qualitative research techniques on social datasets to analyse data, identify trends and understand consumers’ shifting interests. In collaboration with our Insight and Client teams in Cape Town, London & New York, you will be jointly responsible for ensuring we provide high-quality insights and analytics across a diverse range of client projects. 
• At Black Swan, we work with a world-class array of clients, including PepsiCo, Nestlé, Heineken, and COTY, focusing on strategic markets such as the US, UK, Brazil, Mexico, Japan, and France, among others. 
• This role presents an opportunity to enhance your insights skills in addressing captivating client issues, and expanding your knowledge of how social research and data science can revolutionize traditional research approaches. You will engage in a creative research process where analytical rigor is as important as curiosity about the world, all within a dynamic and social team. 

Key Responsibilities: 

• Conduct both data-led and qualitative analysis, utilizing Black Swan’s proprietary tools and interpreting large volumes of Excel data. 
• Craft succinct reports of analysis, identifying compelling insights that answer key business questions. 
• Actively participate in client and internal meetings, debriefs, and presentations. 
• Share ideas and key learnings within the team through informal communication and team sharing sessions. 
• Monitor the project’s performance and escalate obstacles to project quality/timing to the appropriate stakeholder. 
• Role model to our Insights Associates, troubleshooting, coaching, and training on tasks such as taxonomy builds, expanding inclusion and exclusion terms, data curation, and outputting. 

Requirements: 

• Strong academic background with a relevant Degree or post-graduate qualification. 
• 2-3 years of relevant work experience in qualitative and quantitative research or data analysis. 
• Interest in product innovation, new technologies, and understanding consumer attitudes & behaviour. 
• Enthusiasm for emerging research techniques and the potential of social data. 
• Proficient in working with and interpreting large volumes of Excel data. 
• Skilled at using PowerPoint to present in a professional and visually compelling way. 
• Comfortable working with a range of stakeholders, including clients, and confident in presenting. 
• Ability to work both independently and collaboratively with team members in different locations. 
• Bring energy, positivity, compassion, and empathy to every team interaction. 

We offer competitive compensation, a dynamic and collaborative work environment, and abundant opportunities for professional growth and advancement. 

What makes a Swan? 

• We want people fanatical about creating innovative solutions inspired by data. We know Black Swan’s DNA is different, it’s what helps us find new perspectives on our clients’ problems. Working in a fast paced, energized environment, our bar is set high, and an ability to build long lasting partnerships both internally and externally is vital. 

We have made a difference at our core and that is embedded in our values. 

• We believe in long-term partnerships through transparency and honesty.
• We believe in leaving the world in a better place than we found it.
• We believe anyone can achieve great things. We do not put people in boxes.
• We listen more than we talk.
• We think 10% crazy is just about right!
• Most importantly, and because you spend 60% of your waking time at work, we believe you should enjoy it.