INT VIP Account Manager (Hybrid) at Sporty Group

What you'll be doing

• Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience
• Providing  proactive support to VIP players, ensuring their needs are met promptly and effectively
• Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions
• Responsible for analysing data and internal reporting
• Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs
• Staying updated with industry information, policies, and regulations in the iGaming sector
• Ensuring data security

What you'll bring

• 3-5 years of experience and solid experience in managing a team of VIP Account Managers
• Experience as an VIP Account Manager within the iGaming industry required
• Excellent communication and presentation skills
• Outstanding problem-solving skills with a proactive approach
• Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
• Strong drive to achieve and exceed targets
• Willingness to work weekends
• Fluency in English

What’s in it for you

• A competitive salary + individual performance based bonuses every quarter
• 20 days annual leave + public holidays
• South African employment contract
• Referral bonuses & flash bonuses
• Top of the line equipment
• Annual company retreats to provide great internal networking opportunities