Integrated Regional Operations Director- Cleaning & Security Operations (Cape Town) at Human Accent

KEY RESPONSIBILITIES:
OPERATIONAL LEADERSHIP:

• Lead and manage the day-to-day operations of cleaning and security services across multiple sites, ensuring operational efficiency and high service standards.
• Develop and implement effective strategies to optimize service delivery, improve operational processes, and enhance client satisfaction.
• Ensure the integration of cleaning and security services across sites to meet the needs of clients and fulfill all contractual obligations.

TEAM MANAGEMENT:

• Oversee the recruitment, training, and development of cleaning and security personnel.
• Foster a positive, collaborative work culture that emphasizes professionalism, accountability, and continuous improvement.
• Provide mentorship and guidance to senior managers and teams, supporting their professional growth and performance.
• Lead, motivate, and retain staff, ensuring that they are aligned with company values and operational goals.

CLIENT RELATIONSHIP MANAGEMENT:

• Build and maintain strong relationships with clients, acting as the primary point of contact for all operational concerns.
• Regularly meet with clients to review service levels, discuss feedback, and ensure their needs are being met.
• Proactively identify opportunities for service enhancements and additional services, contributing to business growth and client retention.
• Ensure prompt and effective resolution of any client complaints or issues to maintain high client satisfaction.

FINANCIAL MANAGEMENT:

• Develop and manage budgets for cleaning and security services, ensuring cost control and profitability.
• Monitor and evaluate financial performance, including managing expenses, resource allocation, and cost-saving initiatives.
• Oversee the invoicing process, ensuring timely and accurate billing and financial reporting.
• Ensure financial goals and targets are met and implement corrective actions where necessary.

COMPLIANCE AND QUALITY ASSURANCE:

• Ensure full compliance with industry regulations, safety standards, and company policies across cleaning and security operations.
• Conduct regular audits, inspections, and assessments to ensure that services meet or exceed quality expectations.
• Implement and maintain quality control programs to monitor service standards, health, and safety regulations, and adherence to legal requirements.

STRATEGIC PLANNING & BUSINESS DEVELOPMENT:

• Develop long-term strategies for growth and expansion within the cleaning and security services sectors.
• Identify and pursue new business opportunities that align with the company’s goals, increasing market share and profitability.
• Collaborate with other departments to drive innovation, improve service offerings, and contribute to overall business growth.

RISK MANAGEMENT:

• Proactively identify operational risks and develop strategies to mitigate risks within both cleaning and security services.
• Conduct regular risk assessments and ensure that proper procedures are in place to address potential threats or service disruptions.
• Implement measures to protect both staff and clients from operational hazards, ensuring the safety and security of all parties.

EFFECTIVE USE OF TOOLS:

• Ensure the effective use of company-issued electronic tools/applications with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:

• Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations,
• Facilities Management or related field.
• PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industry’s legal and operational requirements

Industry Knowledge:

• Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements
• In-depth knowledge of regulatory compliance, risk management, and industry best practices
• Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous

Experience:

• Minimum of 10 years’ experience in an operations management senior role, preferably in the cleaning and security services industry.
• Minimum of 3 years’ experience in an operations management role in the cleaning services industry.
• Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations.
• Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices

Financial & Technical Skills:

• Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.
• Additional Requirements: Valid Driver’s License (Code 08) and a reliable vehicle

Skills:

• Strong leadership and team management abilities, with a focus on developing high-performance teams.
• Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management.
• Exceptional problem-solving and analytical skills, with the ability to address complex operational challenges.