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Key Performance Areas

• Market Strategy Development & Growth:
• Refine and execute the regional go-to-market strategy for South Africa, ensuring alignment with companywide objectives.
• Adapt the strategy based on insights from market feedback, competitive analysis, and sales performance.
• Champion HeadsUp’s brand by consistently delivering a high-quality client experience that fosters trust and ongoing engagement.
• Actively seek and share opportunities for expanding the company's footprint within both established and emerging business communities.
• Utilize and share best practices in prospecting, outreach, and pipeline management to ensure continuous sales improvement and knowledge sharing within the sales team

Qualifications and Experience

• Bachelor's degree in Business, Marketing, or a related field. You’re sharp, strategic, and ready to apply your academic insights to real-world business growth.
• Minimum of 5 years of sales experience (ideally in software) with a proven track record of success.
• You know the full sales cycle, from prospecting to closing, and can navigate each stage with confidence.
• Mindset: Self-motivated and not afraid to take risks. You bring new ideas to the table, test them out, and learn from every win (and failure) along the way.
• Networking Maven: You have a knack for connecting with others and building networks.
• You’re comfortable stepping into any room or event and leaving a lasting impression.

Sales Process Management:

• Manage the full sales cycle from lead generation, prospecting, and presenting to negotiation, closing, and onboarding.
• Develop and maintain a steady sales cadence, especially tailored for the SME sector while driving substantial deal flow in the enterprise segment.
• Fully own and manage the sales pipeline, with accountability for meeting or exceeding sales targets.
• Identify and prioritize key market segments, ensuring ongoing expansion within the region.

Relationship and Network Building:

• Establish a robust network in the South African business community, positioning the company as a trusted name in employee engagement.
• Actively represent the company at conferences, networking events, and functions, reinforcing brand credibility and generating new opportunities.

Sales Operations:

• Act as the regional point-of-contact for all sales activities, running a self-sufficient sales process after initial onboarding.
• Leverage CRM tools to track, forecast, and manage pipeline activity with precision, adapting as needed based on performance metrics.
• Report weekly on pipeline status, recent wins, and areas for strategic adjustment (also fully captured and maintained in Hubspot CRM).
• Build the framework for potential expansion of the South African sales team, identifying resource needs and setting up initial processes.

Communication & Collaboration

• Liaise closely with Marketing and Product teams to align messaging, leverage content resources, and enhance sales effectiveness.
• Serve as the feedback loop from the South African market to HeadsUp's broader strategy teams, sharing regional insights and trends.
• Coordinate with Customer Success to ensure smooth onboarding and handover of new clients for long-term retention and satisfaction.
• Strategize with the company's leadership on hiring and training additional team members in accordance with regional and business scalaling to ensure continuity and growth.

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KEY RESPONSIBILITIES:
OPERATIONAL LEADERSHIP:

• Lead and manage the day-to-day operations of cleaning and security services across multiple sites, ensuring operational efficiency and high service standards.
• Develop and implement effective strategies to optimize service delivery, improve operational processes, and enhance client satisfaction.
• Ensure the integration of cleaning and security services across sites to meet the needs of clients and fulfill all contractual obligations.

TEAM MANAGEMENT:

• Oversee the recruitment, training, and development of cleaning and security personnel.
• Foster a positive, collaborative work culture that emphasizes professionalism, accountability, and continuous improvement.
• Provide mentorship and guidance to senior managers and teams, supporting their professional growth and performance.
• Lead, motivate, and retain staff, ensuring that they are aligned with company values and operational goals.

CLIENT RELATIONSHIP MANAGEMENT:

• Build and maintain strong relationships with clients, acting as the primary point of contact for all operational concerns.
• Regularly meet with clients to review service levels, discuss feedback, and ensure their needs are being met.
• Proactively identify opportunities for service enhancements and additional services, contributing to business growth and client retention.
• Ensure prompt and effective resolution of any client complaints or issues to maintain high client satisfaction.

FINANCIAL MANAGEMENT:

• Develop and manage budgets for cleaning and security services, ensuring cost control and profitability.
• Monitor and evaluate financial performance, including managing expenses, resource allocation, and cost-saving initiatives.
• Oversee the invoicing process, ensuring timely and accurate billing and financial reporting.
• Ensure financial goals and targets are met and implement corrective actions where necessary.

COMPLIANCE AND QUALITY ASSURANCE:

• Ensure full compliance with industry regulations, safety standards, and company policies across cleaning and security operations.
• Conduct regular audits, inspections, and assessments to ensure that services meet or exceed quality expectations.
• Implement and maintain quality control programs to monitor service standards, health, and safety regulations, and adherence to legal requirements.

STRATEGIC PLANNING & BUSINESS DEVELOPMENT:

• Develop long-term strategies for growth and expansion within the cleaning and security services sectors.
• Identify and pursue new business opportunities that align with the company’s goals, increasing market share and profitability.
• Collaborate with other departments to drive innovation, improve service offerings, and contribute to overall business growth.

RISK MANAGEMENT:

• Proactively identify operational risks and develop strategies to mitigate risks within both cleaning and security services.
• Conduct regular risk assessments and ensure that proper procedures are in place to address potential threats or service disruptions.
• Implement measures to protect both staff and clients from operational hazards, ensuring the safety and security of all parties.

EFFECTIVE USE OF TOOLS:

• Ensure the effective use of company-issued electronic tools/applications with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:

• Tertiary qualification (NQF Level 7 or higher) in Business Management, Operations,
• Facilities Management or related field.
• PSIRA Certification: The ideal candidate must have a valid PSIRA certificate (Grade A), demonstrating knowledge of the security industry’s legal and operational requirements

Industry Knowledge:

• Extensive understanding of Security and Cleaning Industry regulations, including operational and client requirements
• In-depth knowledge of regulatory compliance, risk management, and industry best practices
• Tactical and Control Room Experience: Experience in managing security control rooms and responding to tactical incidents is highly preferred. Knowledge of operational protocols in a high-pressure environment will be advantageous

Experience:

• Minimum of 10 years’ experience in an operations management senior role, preferably in the cleaning and security services industry.
• Minimum of 3 years’ experience in an operations management role in the cleaning services industry.
• Proven experience in managing multi-site operations, ensuring high-quality service delivery, and meeting client expectations.
• Experience in compliance management, including knowledge of relevant industry regulations, safety standards, and best practices

Financial & Technical Skills:

• Proven financial acumen: experience in budget management, cost projections, and financial reporting within security operations
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant management software/tools.
• Additional Requirements: Valid Driver’s License (Code 08) and a reliable vehicle

Skills:

• Strong leadership and team management abilities, with a focus on developing high-performance teams.
• Excellent interpersonal and communication skills, capable of building strong relationships with clients, staff, and senior management.
• Exceptional problem-solving and analytical skills, with the ability to address complex operational challenges.
   

go to method of application »

KEY RESPONSIBILITIES:
OPERATIONAL LEADERSHIP AND EXCELLENCE:

• Drive Operational Excellence: Drive initiatives that contribute to Operational
• Excellence, enhancing operational systems, processes, Process
• Improvement and policies to improve management reporting, information flow, client relations, and overall organizational planning
• Manage Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently.
• This includes managing the day-to-day tasks of cleaning teams, ensuring work is completed on time and up to the company’s standards.
• Lead Operational Teams: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.

CLIENT RELATIONSHIP MANAGEMENT:

• Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
• Client Relationships and Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with
• Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.

SERVICE DELIVERY AND SLA COMPLIANCE:

• Ensure that cleaning services are delivered according to agreed Service
• Level Agreements (SLAs) and that clients receive a consistently high level of service.
• Contract Retention and Risk Mitigation: Identify risks of contract cancellations and work proactively to mitigate them.
• Focus on contract retention by delivering exceptional service and ensuring client satisfaction.
• Site Mobilization: Oversee smooth mobilization of new sites and ensure contract retention through consistently high service standards by identifying and mitigating risks of contract cancellations.

FINANCIAL MANAGEMENT:

• Manage Budgets and Cost Projections: Develop, manage, and monitor operational budgets, ensuring the efficient allocation of resources and minimizing unnecessary costs.
• Cost Management and Resource Allocation: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs. Manage staffing levels effectively to ensure optimal resource allocation to maximize efficiency and profitability.

SALES AND BUSINESS DEVELOPMENT:

• Support New Business Acquisition: Acquire new clients by providing operational support during the sales process.
• Support operational teams in the acquisition of new clients, including attending key meetings with prospective clients and helping in sales processes.
• Drive Business Growth: Lead initiatives to refine and enhance sales and marketing strategies, ultimately contributing to the growth of the cleaning division.

COMPLIANCE AND RISK MANAGEMENT:

• Enforce Company Policies: Enforce the Company’s Disciplinary Code of
• Conduct’, ensuring all team members adhere to the company’s standards and values.
• Quality Control and Auditing: Regularly conduct inspections to monitor the quality of services delivered and ensure they meet or exceed company standards.
• Compliance And Regulation: Ensure strict compliance with all regulatory policies and industry legislation, maintaining high operational standards and risk management practices.

ASSET AND EQUIPMENT MANAGEMENT:

• Monitor Company Assets: Conduct monthly spot checks on high-value items such as cleaning equipment and ensure they are in good working condition and ensure that company assets are maintained
• Efficiently manage chemical usage, labour allocation, and equipment maintenance to control costs.

TEAM DEVELOPMENT AND LEADERSHIP:

• Develop Operations Management: Be responsible for coaching and developing current employees to perform at their best.
• Provide leadership, coaching, and performance development to operational teams across the region.

EFFECTIVE USE OF TOOLS:

• Ensure the effective use of company-issued electronic tools/applications with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:

• Bachelor’s degree in Operations Management, Business Management,
• Finance or a related field

Experience:

• 10 years in a senior operations management role, specifically within the cleaning industry.
• Proven track record in managing multi-site operations, focusing on client satisfaction and service delivery.
• Strong experience in managing cleaning services within commercial properties (Property Management experience is advantageous).

go to method of application »

OPERATIONAL LEADERSHIP AND EXCELLENCE:

• Drive Operational Excellence: Drive initiatives that contribute to Operational Excellence, enhancing operational systems, processes, Process Improvement and policies to improve management reporting, information flow, client relations, and overall organizational planning
• Manage Regional Operations: Oversee and ensure that all cleaning operations in the region run smoothly, effectively, and efficiently.
• This includes managing the day-to-day tasks of cleaning teams, ensuring work is completed on time and up to the company’s standards.
• Lead Operational Teams: Manage team performance, resolve conflicts, and ensure that all team members are motivated and working effectively toward achieving regional and organizational goals.

CLIENT RELATIONSHIP MANAGEMENT:

• Maintain Client Relationships: Build and maintain strong relationships with existing clients, ensuring their needs are met, and issues are addressed promptly.
• Client Relationships and Service Delivery: Maintain and enhance client relationships, ensuring exceptional service delivery and compliance with
• Service Level Agreements (SLAs). Act as the central escalation point for any operational service issues in the region.

SERVICE DELIVERY AND SLA COMPLIANCE:

• Ensure that cleaning services are delivered according to agreed Service
• Level Agreements (SLAs) and that clients receive a consistently high level of service.
• Contract Retention and Risk Mitigation: Identify risks of contract cancellations and work proactively to mitigate them. Focus on contract retention by delivering exceptional service and ensuring client satisfaction.
• Site Mobilization: Oversee smooth mobilization of new sites and ensure contract retention through consistently high service standards by identifying and mitigating risks of contract cancellations.

FINANCIAL MANAGEMENT:

• Manage Budgets and Cost Projections: Develop, manage, and monitor operational budgets, ensuring the efficient allocation of resources and minimizing unnecessary costs.
• Cost Management and Resource Allocation: Oversee the use of cleaning supplies, chemicals, and equipment, ensuring efficient use and controlling costs.
• Manage staffing levels effectively to ensure optimal resource allocation to maximize efficiency and profitability.

SALES AND BUSINESS DEVELOPMENT:

• Support New Business Acquisition: Acquire new clients by providing operational support during the sales process.
• Support operational teams in the acquisition of new clients, including attending key meetings with prospective clients and helping in sales processes.
• Drive Business Growth: Lead initiatives to refine and enhance sales and marketing strategies, ultimately contributing to the growth of the cleaning division.

COMPLIANCE AND RISK MANAGEMENT:

• Enforce Company Policies: Enforce the Company’s Disciplinary ‘Code of Conduct’, ensuring all team members adhere to the company’s standards and values.
• Quality Control and Auditing: Regularly conduct inspections to monitor the quality of services delivered and ensure they meet or exceed company standards.
• Compliance And Regulation: Ensure strict compliance with all regulatory policies and industry legislation, maintaining high operational standards and risk management practices.

ASSET AND EQUIPMENT MANAGEMENT:

• Monitor Company Assets: Conduct monthly spot checks on high-value items such as cleaning equipment and ensure they are in good working condition and ensure that company assets are maintained
• Efficiently manage chemical usage, labour allocation, and equipment maintenance to control costs.

TEAM DEVELOPMENT AND LEADERSHIP:

• Develop Operations Management: Be responsible for coaching and developing current employees to perform at their best.
• Provide leadership, coaching, and performance development to operational teams across the region.

EFFECTIVE USE OF TOOLS:

• Ensure the effective use of company-issued electronic tools/applications with the operations team

MINIMUM REQUIREMENTS:
Education & Qualifications:

• Bachelor’s degree in Operations Management, Business Management,
• Finance, or a related field

Experience:

• 10 years in a senior operations management role, specifically within the Security industry.
• Proven track record in managing multi-site operations, focusing on client satisfaction and service delivery.
• Strong experience in managing cleaning services within commercial properties (Property Management experience is advantageous).

Industry Knowledge:

• In-depth knowledge of cleaning industry regulations, compliance, and
• operational standards (Familiarity with Property Industry Regulations is beneficial)
• Safety & Compliance: Ensure safety and regulatory compliance.