Intergrated Services and Procurement Manager at Empact Group

Key Responsibilities:

• Develop and implement integrated procurement and service delivery strategies aligned with business objectives.
• Manage supplier selection, contract negotiations, and performance monitoring to ensure quality, cost-effectiveness, and reliability.
• Manage requirements of allocated supplier categories in accordance with budgetary provisions.
• Manage and optimise cost base increases, rebates, and discounts.
• Maintain adequate database of alternative suppliers to manage business continuity ensuring supply chain stability
• Oversee the timeous delivery of goods and services as per service level agreements and address escalations of supplier issues.
• Consult with service providers to address orders which have been escalated for resolution.
• Provide data relevant to allocated categories for monthly and quarterly procurement reports.
• Manage deviation requests from normal SCM (Supply Chain Management) procedures for goods and services.

Manage tender processes to ensure compliance to the Procurement Policy:

• Facilitate the adjudication of tenders and make recommendations to the panel for approval of the final award of tender.
• Provide guidance and advice on tender evaluations and ensure alignment to internal processes.
• Participate in contract negotiations with strategic vendors in collaboration with the Legal department and respective internal departments and provide recommendations for approval.
• Maintain professional and ethical relationships with suppliers ensuring ongoing stakeholder management.
• Coordinate procurement activities across multiple service lines (hygiene, cleaning, pest control, and food services).
• Collaborate with operations and finance teams to ensure alignment between procurement and operational requirements.
• Analyse spend data to identify savings opportunities and improve procurement efficiency.
• Ensure compliance with company policies, B-BBEE requirements, and industry regulations.
• Identify, onboard EME’s (Exempted Micro Enterprises) and QSE’s (Qualifying Micro Enterprises) and develop Enterprise Development beneficiaries to graduate to Supplier development.
• Management of allocated categories ensuring onboarding and spending with suppliers in the six areas defined by the preferential procurement scorecard.
• Drive innovation and sustainability within the supply chain and service delivery processes.
• Manage strategic relationships with key category suppliers, ensuring regular communication at multiple levels.
• Facilitate quarterly strategic supplier meetings with senior management.
• Develop and manage relationships with the divisional operations teams, to ensure supplier SLA delivery and any challenges are being addressed timelessly
• Facilitate any changes to service / product contracts for suppliers following approval, in consultation with internal stakeholders and service providers.
• Manage contractual matters in the procurement of goods and services across allocated categories.
• Renew or adjustment contracts prior to contract expiry date, ensuring compliance to contract close-out, extension, or renewal processes.
• Manage supplier compliance against Group framework, including supplier requirements and authorization of exceptions where supplier requirements are not met
• Report against procurement compliance and governance metrics using the Group framework.

Minimum Requirements:

• Bachelor’s Degree in Supply Chain Management, Procurement, Business Management, or a related field.
• Minimum of 5–8 years’ experience in procurement or integrated services management, preferably in a multi-service environment.
• Strong negotiation, supplier management, and contract administration skills.
• Excellent understanding of operational processes within hygiene, cleaning, pest control, or food service sectors.
• Strong analytical and reporting skills with proficiency in ERP systems (e.g. SAP, Sage, or similar).
• Proven ability to lead cross-functional teams and manage multiple priorities in a fast-paced environment