Intermediate Operations and Technical Specialist at BETSoftware

Responsibilities

Operational Efficiency: 

• Proactively monitor system performance and identify potential issues. 
• Conduct in-depth performance analysis and provide recommendations for improvement. 
• Develop and implement process improvements to enhance operational efficiency. 
• Provide technical guidance and support to junior Team Members and work closely with senior specialists. Technical Support: 
• Configure and maintain monitoring tools and dashboards. 
• Develop and maintain technical documentation and knowledge base. 
• Participate in on-call rotation for system support. Process and Project Involvement: 
• Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems. 
• Conduct impact assessments and provide technical expertise for proposed changes. Data Analysis and Reporting: 
• Generate comprehensive performance reports and identify trends. 
• Utilize data analysis tools to uncover insights and inform decision-making. 
• Develop and maintain reporting dashboards.

Job Specification: 

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 
• Proven experience in IT operations and technical support. 
• Proficiency in monitoring tools and performance analysis techniques. 
• Excellent analytical and problem-solving skills. 
• Ability to effectively communicate technical information to both technical and non-technical audiences.

Qualifications

Job Specification:

• Associate's degree in Information Technology, Computer Science or related field (Advantageous)
• Foundational understanding of projects and basic project management concepts, tools and techniques 
• Exposure to operational or technical support environments is advantageous 
• Equivalent practical experience considered, with a strong willingness to learn and develop technical and operational skills
• Proficiency in monitoring tools and performance analysis techniques
• Strong problem-solving and analytical thinking
• Ability to follow processes and standard operating procedures
• Good communication skills and a collaborative mindset
• Willingness to take ownership of tasks and continuously improve  

Living the spirit: 

• The Intermediate Operations and Technical Specialist offers an excellent opportunity for individuals eager to launch their careers in system monitoring and performance optimization. You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence. We have outlined how you will bring our core company values to life in your role below:
• you are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
• Encourage cross-functional teams to work on projects, fostering a culture of cooperation and mutual support.
• Celebrate team successes and recognize individual contributions to collective achievements.
• Promote an open-door policy where Team Members feel comfortable sharing ideas, feedback, and concerns.
• Regularly hold team meetings to discuss progress, challenges, and opportunities for collaboration.
• Offer training programs and professional development opportunities to encourage lifelong learning and development.
• Encourage Team Members to explore new areas of interest and bring fresh ideas to the table.
• Foster a culture where challenges are viewed as opportunities rather than obstacles.
• Celebrate small wins and learn from setbacks to build resilience and a growth mindset.
• Promote an inclusive workplace where diversity is celebrated and everyone feels valued.
• Recognize and leverage the unique strengths and perspectives of each Team Member.
• Encourage Team Members to express their ideas and opinions freely.
• Encourage Team Members to take responsibility for their work and decisions.
• Promote a proactive approach to identifying and solving problems.
• Empower Team Members to take action and implement solutions.
• Provide the necessary resources and support for Team Members to succeed.
• Encourage a culture of mentorship where senior Team Members guide our Junior Operations Team.