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  • Posted: May 15, 2026
    Deadline: Jun 19, 2026
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  • BETSoftware is one of the most diverse betting software providers in Sub-Saharan Africa, with a rapidly growing international footprint. Our multiskilled Team is responsible for providing advanced software solutions, while supporting incredibly high transactional volumes in a fast-paced industry, making BETSoftware a lively and engaging place to be. Our prog...
    Read more about this company

     

    Talent Acquisition Specialist (BET)

    Skill Set

    • Recruitment
    • Reporting
    • Stakeholder Management

    Responsibilities

    Job responsibilities:

    • Follow the recruitment process as outlined, unless otherwise advised.
    • Obtain recruitment pre-authorization form signed off by management in order to proceed with recruitment process.
    • Draft internal and external advertisements for vacancies. Place adverts after sign off from the Talent Acquisition Manager. 
    • Conduct pre-screening interviews against job spec and eliminate unsuitable candidates early in the recruitment process. Collate and present CVs to relevant Line Manager for consideration. 
    • Coordinate/facilitate interviews. Coordinating diary times and scheduling interviews with relevant Line Managers and/or Talent Manager.
    • Ensure competency-based interview questions are posed as part of targeted selection process.
    • Ensure that reference checks are completed for the final shortlisted candidate, as well as other formal checks (credit/fraud/identity/criminal/educational/driver’s license etc. where appropriate) and obtain a most recent Payslips.
    • Discuss a potential offer put forward by the line manager for the Talent Acquisition Manager to consider.
    • Draft offer letter for candidate after package has been approved.
    • Maintain all pertinent applicant and interview data. Ensure that interview notes, guides and reference checks are uploaded onto the HRIS.
    • Ensure that all candidates who do not meet the requirements are advised by way of rejection letters or emails. Ensure each candidate has received feedback regarding the outcome of the interview/ensure agencies receive feedback.
    • Utilize the internet for recruitment by posting positions to appropriate internet sources. Research new ways of advertising positions. Use social and professional networking sites to identify and source candidates. Network with industry contacts, association memberships to source the best quality candidate. Aid Public Relations in establishing BET as a recognizable “Employer of Choice”.
    • Maintaining a pool of readily available candidates. (Ensure continuous follow ups are made)
    • Formally start building a database of candidates that can be referred to.
    • Coordinate psychometric assessments. Scheduling psychometric testing as and when required by the Talent Acquisition Manager. Send brief to candidate and invites in terms of sessions. Administer assessment sessions. Obtain informed consent and keep on file to submit with final employee file to HR. 
    • Providing daily reports and monthly reports, attend weekly recruitment reporting meetings on the status and turnaround times.
    • Ensure all BET reports are updated efficiently daily.
    • Strive to achieve monthly targets. 
    • Attend to adhoc HR related tasks/ projects as and when the need arises

    Qualifications

    Job specification:

    • 4 to 5 years recruitment experience.
    • Previous experience recruiting within a technology sector.
    • Relevant HR qualification or studying towards (preferred).
    • Results driven: Consistently delivers required business results; sets and achieves goals, consistently complies with quality standards and meets deadlines; maintains focus on organizational goals. 
    • Accountability: Follows through and delivers results despite obstacles. Admits to errors and takes corrective action to avoid repetition. Approaches own work with dedication and high sense of responsibility.
    • Reporting: Collate and report on information. Account for and verify reporting figures/ statistics. Review/analyse reporting statistics and figures in order to identify trends and make relevant recommendations. 
    • Relationship management: Developing and maintaining professional business associations at all levels. Establish relationships both inside and outside the organization. Effectively apply networking and influencing skills. 
    • Interview skills: Understands best practice interview techniques to ensure that high calibre candidates are selected. 
    • Proven exposure in headhunting/sourcing and networking.
    • Experience in the technology industry (advantageous)

    Apply Before 06/11/2026

    go to method of application »

    Junior Security Operations Center Analyst

    Responsibilities

    • This position is a shift work based with a rotational schedule – This is a 365 day/7 days per week /24 hours a day department.
    • Monitoring and analysis of cyber security events 
    • Monitoring of network traffic to detect potential threats and then escalating where necessary.
    • Analysing security breaches to identify the root cause and escalate to the Intermediate Security Analyst for resolutions.
    • Services monitored will include, but are not limited to SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP), Databases
    • Security Event Correlation and Reporting to appropriate Intermediate Security Analyst or Incident Response staff or relevant sources to determine increased risk to the business
    • Research and stay aware current IT security trends and news.
    • Recognize potential; successful; and unsuccessful intrusion attempts and compromises thorough reviews and analyses of relevant event detail and summary information Help colleagues install security software and understand information security management.
    • Monitoring that all Security tools are working properly.
    • Research security enhancements and make recommendations to management.
    • Updates inaccurate and add missing knowledge base documents where required
    • Handles escalations effectively, ensuring a minimal number of duplicate escalations created
    • When acknowledging alerts, ensures alerts are closed at the end of every shift
    • Monitors alerts and incidents diligently by actioning them in a timeous manner
    • Investigates alerts using the systems provided and adds investigation details to escalated incident descriptions
    • Reports back on identified trends that may be forming and/or proactive actions taken to reduce spam
    • Use advanced analytic tools to determine emerging threat patterns and vulnerabilities.

    Qualifications

    • Matric or equivalent certification required. 
    • Minimum of one (1) year in a Security (SOC) role and three (3) years preferred in Support. 
    • Experience and Knowledge with SIEM, IDS/IPS, Firewall, Web Application Firewalls, Data Loss Prevention (DLP) and Security Event Correlation
    • Excellent analytical and problem-solving skills
    • Experience with technical writing
    • Possess an understanding of security standards and risk management
    • Have excellent written and verbal communication skills
    • Possess the ability to adjust and adapt to changing priorities in a dynamic environment
    • Be able to multi-task and be pro-active in addressing issues and requests
    • Possess technical acumen and the ability to understand and interpret technical specifications
    • Security + beneficial but not required

    Apply Before 06/12/2026

    go to method of application »

    Intermediate Software Developer

    Skill Set

    • Attention to detail
    • Effective communicator 
    • Problem Solving/ Resolution Driven
    • Client Centric
    • Software Development and Maintenance 

    Responsibilities

    Job Responsibilities:

    Perform Planning

    • Identify and establish objectives for self and team.
    • Work on objectives or goals within timeline.
    • Consider all reasonable factors, impediments and obstacles.
    • Identify potential alternative strategies and refactor approach for maximum benefit within the shortest possible time.

    Implementation - Ensure the Solution is Functionally Complete

    • Deliver a solution which covers all the agreed specified tasks and user objectives.
    • Deliver a correct solution which provides the correct results with the needed degree of precision.
    • Ensure checked in code is reviewed to ensure standards are met.

    Implementation – Ensure the Solution is Reliable

    • Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks)
    • Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors.
    • Ensure the solution is robust and remains continually available.
    • Respond to outages and failures when and where needed.
    • Improve fault tolerance even when operational conditions are not optimal.
    • Ensure complete data recoverability so that data may be recovered, and the desired state of the solution can be re-established (despite potential attacks).
    • Ensure the solution is maintainable, and actively seek methods to reduce down-time.
      Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term
    • Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.
    • Ensure over time, the solution becomes more mature where the interval between the interventions to remain operational become less frequent.
    • Ensure in the event of a failure reduce effective downtime is to the minimum possible.

    Implementation – Ensure the Solution has Effective Security

    • Ensure the solution is secure, and confidential by protecting all information and data (also data transmission).
    • Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types.
    • Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings.
    • Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware or software faults).
    • Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later.
    • Ensure wherever possible actions can be traced uniquely to the entity which performed it.
    • Ensure wherever possible the identify of an entity can be proved to be the correct one.
    • Implementation - Ensure the Solution is Maintainable
    • Ensure the solution and its relevant code base supports ease of modification for future maintainers.
    • Ensure the use of appropriate standards and methods.
    • Ensure where possible (without affecting performance/security) the solution caters for maintenance by support teams rather than developers.
    • Ensure modularity where the solution consists of discrete components so that a change in one component has minimal impact on other components.
    • Ensure relevant documentation is provided to support teams to reduce development support burden.
    • Apply a strategy of reusability so an asset can be used in more than one solution or in building other assets.
    • Where possible provide a mechanism for the solution to analyse its own faults and provide reports prior to a critical failure.
    • Develop the solution in a manner which supports modification for future developers thereby reducing the numbers of defects or negatively affecting system quality.

    Verify Deployed Solutions

    • Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.
    • Ensure the adaptable solution delivered is appropriate for different or evolving, software or other operational usage environments.

    Respond to Outages & Failures

    • Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time.
    • Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s.
    • Be available to handle emergency outages and failures for your or your teams’ solutions.
      Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time.
    • Recommend and execute approved improvements to development methods and solutions.
    • Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness.
    • solutions which have completed development and are in the operations phase.
    • Develop and maintain technical support documentation.
    • Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

    Direct 3rd Party Development Partners

    • When required supply appropriate information, domain knowledge and access to partners.
    • Provide timely, relevant and constructive feedback to assist the partner to achieve success.
    • Take corrective action when deviation from the plan is observed.
    • Take all appropriate steps to ensure organisational success.
    • Engages in cross-functional collaboration and problem solving whilst encourages a culture of inclusivity.
    • Actively drives a culture of versatility and adaptability by modelling and encouraging team members to support each other not only within the department, but within BET Software as a whole.
    • Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables.Views
    • Challenges as opportunities to expand on their knowledge base as well as encourages junior team members to do the same and takes a creative approach to overcoming the challenges.

    Qualifications

    • At least 3-5 years’ experience within a development environment is advantageous.
    • 2 - 5 years database experience 3 -5 years server/client- side languages are advantageous.
    • Good written and verbal communication skills.
    • Strong attention to detail.

    Apply Before 06/12/2026

    go to method of application »

    Junior Software Developer

    Skill Set

    • Attention to detail
    • Programming Languages
    • Communication
    • Teamwork
    • Attention to detail
    • Data Structures and algorithms 
    • Communication and collaboration

    Responsibilities

    Technical Outputs:

    Design Fit for Purpose Solutions & Algorithms 

    • Design solutions using most appropriate approved architectural pattern. 
    • Design solutions for multi-tier architectures. 
    • Ensure design meets best practices and are Test, DevOps and Support friendly

    Perform Planning 

    • Identify and establish objectives for self. 
    • Work on objectives or goals within timeline. 
    • Consider all reasonable factors, impediments, and obstacles.

    Implementation - Ensure the Solution is Functionally Complete 

    • Deliver a solution which covers all the agreed specified tasks and user objectives. 
    • Deliver a correct solution which provides the correct results with the needed degree of precision. 
    • Ensure checked in code is reviewed to ensure standards are met.

    Implementation – Ensure the Solution has a High Usability Factor 

    • Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency, and satisfaction.
    • Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency. 
    • Ensure the solution protects the user against making errors. 
    • Ensure the user interface is pleasing and presents a satisfying interaction for the user.

    Implementation – Ensure the Solution is Reliable 

    • Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks). 
    • Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors. 
    • Respond to outages and failures when and where needed. 
    • Improve fault tolerance even when operational conditions are not optimal. 
    • Ensure the solution is maintainable, and actively seek methods to reduce down-time. 
    • Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term. 
    • Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.

    Implementation – Ensure the Solution has Effective Security

    • Ensure the solution is secure, and confidential by protecting all information and data (also data transmission). 
    • Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types. 
    • Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings. 
    • Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults). 
    • Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later. 
    • Ensure wherever actions can be traced uniquely to the entity which performed it. 
    • Ensure wherever possible the identify of an entity can be proved to be the correct one.

    Implementation – Ensure the Solution is Maintainable 

    • Ensure relevant documentation is provided to support teams to reduce development support burden

    Respond to Outages & Failures 

    • Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time. 
    • Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s. 
    • Be available to handle emergency outages and failures for your or your teams’ solutions. 
    • Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time. • Recommend and execute approved improvements to development methods and solutions. 
    • Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness. 
    • Maintain solutions which have completed development and are in the operations phase. 
    • Develop and maintain technical support documentation. 
    • Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

    Behavioural Outputs:

    Adaptably Resilient

    • Adapts to change and is open to innovative ideas and willing to take on new responsibilities. 
    • Able to manage pressure and can effectively adjust plans to meet changing needs/demands. 
    • Changes his/her interpersonal style and approach based on the circumstances. 
    • Adapts behaviour to maintain cooperative relationships with others. 
    • Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
    • Maintains a positive attitude in the face of change.

    Decision Making Quality

    • Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others. 
    • Ensures others understand the decision before moving forward. 
    • Considers short- and long-term implications of the decision. 
    • Able to logically defend and explain judgements and decisions. 
    • Takes steps to accurately define the problem before seeking a solution. 
    • Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

    Resourceful and improving 

    • Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation. 
    • Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible. 
    • Solves problems through questioning the status quo.

    Living our Spirit:

    • Engages in cross-functional collaboration and problem solving whilst encouraging a culture of inclusivity. 
    • Actively drives a culture of versatility and adaptability by supporting other Team Members not only within the department, but within BET Software as a whole. 
    • Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables. 
    • Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges.

    Qualifications

    • Minimum 1 years’ experience within a development environment is advantageous. 
    • 1-year database experience is advantageous. 
    • 1 - 2 years server/ client-side language is advantageous 
    • Good written and verbal communication skills. 
    • Strong attention to detail.

    Apply Before 06/12/2026

    go to method of application »

    Junior Software Development Engineer

    Skill Set

    • Good written and verbal communication skills. 
    • Strong attention to detail.
    • Communication and collaboration.
    • Problem-solving and critical thinking.
    • Architecture.

    Responsibilities

    Technical Outputs: 

    Design Fit for Purpose Solutions & Algorithms.

    • Design solutions using most appropriate approved architectural pattern. 
    • Design solutions for multi-tier architectures. 
    • Ensure design meets best practices and are Test, DevOps and Support friendly.

    Perform Planning 

    • Identify and establish objectives for self. 
    • Work on objectives or goals within timeline. 
    • Consider all reasonable factors, impediments, and obstacles.

    Implementation - Ensure the Solution is Functionally Complete 

    • Deliver a solution which covers all the agreed specified tasks and user objectives. 
    • Deliver a correct solution which provides the correct results with the needed degree of precision. 
    • Ensure checked in code is reviewed to ensure standards are met.

    Implementation – Ensure the Solution has a High Usability Factor 

    • Ensure the user/s of the solution can achieve specified goals with effectiveness, efficiency, and satisfaction. 
    • Ensure the system logically supports user self-learning on how to use the system with effectiveness and efficiency. 
    • Ensure the solution protects the user against making errors. 
    • Ensure the user interface is pleasing and presents a satisfying interaction for the user.

    Implementation – Ensure the Solution is Reliable 

    • Ensure the solution performs appropriately under agreed conditions for extended periods of time without the need for intervention (despite potential attacks). 
    • Ensure all steps are taken to reduce the occurrence of faults due to misunderstood requirements, design errors, and implementation errors. 
    • Respond to outages and failures when and where needed. 
    • Improve fault tolerance even when operational conditions are not optimal. 
    • Ensure the solution is maintainable, and actively seek methods to reduce down-time.
    • Ensure the solution is durable so that as user volumes and requirements change the solution can evolve over the long term.
    • Ensure the solution simplifies support and maintenance support through traceability, and effective error messaging.

    Implementation – Ensure the Solution has Effective Security 

    • Ensure the solution is secure, and confidential by protecting all information and data (also data transmission). 
    • Ensure persons or other solutions have the degree of access appropriate to their level of authorization and types. 
    • Ensure the solution has high integrity where the solution prevents unauthorised access to, modification of computer programs, data, or settings. 
    • Ensure the solution has a high degree of survivability despite third-Party interventions (attacks, human errors, hardware, or software faults). 
    • Employ logs and records so that actions and events can be proven to have taken place and cannot be disputed/ repudiated later. 
    • Ensure wherever actions can be traced uniquely to the entity which performed it. 
    • Ensure wherever possible the identify of an entity can be proved to be the correct one.

    Implementation – Ensure the Solution is Maintainable 

    • Ensure relevant documentation is provided to support teams to reduce development support burden. 

    Verify Deployed Solutions 

    • Ensure the solution is delivered completely and with the additional assets which are required to make installation/deployment as seamless and easy as possible.

    Respond to Outages & Failures 

    • Provide proactive support to Peers, Testing, Dev Support and Operational teams so number of escalations to the development team is reduced, thereby maximising development time. 
    • Provide support to the Dev Support when required during operational events and create or assist with the creation of SOP’s. 
    • Be available to handle emergency outages and failures for your or your teams’ solutions. 
    • Perform trouble shooting and effectively resolve issues to increase solution stability and reduce intervention required over time. 
    • Recommend and execute approved improvements to development methods and solutions. 
    • Provide quick resolutions to app/system issues, driving stability, efficiency and effectiveness. 
    • Maintain solutions which have completed development and are in the operations phase. 
    • Develop and maintain technical support documentation. 
    • Assess risk and impact of production issues/changes and take appropriate steps to mitigate risk.

    Behavioural Outputs:

    Adaptably Resilient 

    • Adapts to change and is open to innovative ideas and willing to take on new responsibilities. 
    • Able to manage pressure and can effectively adjust plans to meet changing needs/demands. 
    • Changes his/her interpersonal style and approach based on the circumstances. 
    • Adapts behaviour to maintain cooperative relationships with others. 
    • Accepts changes to task, plans and procedures to align with strategic direction of the organization and appropriately adjusts behaviour and activities to changing conditions. 
    • Maintains a positive attitude in the face of change.

    Decision Making Quality

    • Makes confident, timely, fact-based decisions drawing on a broad range of resources through collaboration with others. 
    • Ensures others understand the decision before moving forward. 
    • Considers short- and long-term implications of the decision. 
    • Able to logically defend and explain judgements and decisions. 
    • Takes steps to accurately define the problem before seeking a solution. 
    • Bases decisions and evaluations on a careful and systematic review of relevant facts and information.

    Resourceful and improving 

    • Generates new ideas and challenges the status quo, takes risk, supports change, and encourages innovation. 
    • Searches for opportunity to create new ideas and innovate or improve efficiencies wherever possible. 
    • Solves problems through questioning the status quo.

    Living our Spirit: 

    • Engages in cross-functional collaboration and problem solving whilst encouraging a culture of inclusivity. 
    • Actively drives a culture of versatility and adaptability by supporting other Team Members not only within the department, but within BET Software as a whole. 
    • Shows up in an authentic manner and leverages off the team’s diversity to achieve deliverables. 
    • Views challenges as opportunities to expand on their knowledge base and takes a creative approach to overcoming the challenges.

    Qualifications

    • Minimum 1 years’ experience within a development environment is advantageous. 
    • 1-year database experience is advantageous. 
    • 1 - 2 years server/ client-side language is advantageous.
    • Good written and verbal communication skills. 
    • Strong attention to detail.

    go to method of application »

    IT Project Coordinator

    Skill Set

    • Strong verbal, written, presentation and customer service skills.
    • Excellent interpersonal skills.

    Responsibilities

    Job Responsibilities:

    • Keep projects up to date on the Project Management tool.
    • Organize and minute meetings.
    • Organize, prepare, reports to discuss project goals and progress.
    • Report and escalate to management as needed.
    • Build relationships with the client and all stakeholders.
    • Create and maintain comprehensive project documentation.
    • Develop spreadsheets, diagrams, and process maps to document needs.
    • To create, maintain and update project and resource plans.
    • Assist the Project Manager with updates to the Project schedules.
    • Maintain an accessible central repository for risk logs, change control and lessons learnt.
    • Working with the team to report on project health by monitoring financial information, comparing actual progress against baseline forecasts.
    • Perform other IT project related duties as assigned and identified.
    • Administration of invoicing.
    • Assist with Project Management Office meetings and reporting.
    • Act on occasion as an Assistant Project Manager on projects, taking responsibility for predefined tasks.

    Living the spirit 

    As IT Project Coordinator, you are encouraged to live the spirit of the BET values, recognizing that your role is pivotal in the successful execution of technical projects in our dynamic environment. The below outlines how you can live the spirit in your role as IT Project Coordinator.

    • In this ever-evolving IT landscape, we eagerly raise our hands to take charge of the complexities that come our way. We exhibit our commitment by planning, organizing, and managing technical projects with precision and dedication.
    • We thrive on the excitement of navigating through the IT project development life cycle. Each day brings unique challenges, and we approach them with a sense of adventure, constantly seeking innovative solutions to ensure project success.
    • We understand that the foundation of our success lies in collaboration. We actively build relationships with our clients, stakeholders, and team members, forging a unified force that turns project goals into reality. We believe that the dream truly works when we work together.
    • Embracing our individuality and authenticity, we bring diverse perspectives to the table. By staying true to ourselves, we foster creativity and inclusivity in our project management methodologies. We are strong communicators, both verbally and in writing, and our exceptional interpersonal skills shine as we provide outstanding customer service.

    Qualifications

    Job Specification:

    • Degree or diploma, or working towards one, in the field.
    • 1+ years of IT project Coordinator related experience. 
    • Experience in the Project development life cycle.
    • Knowledge of project management methodologies.
    • Microsoft IT Certifications (advantageous).
    • Microsoft Excel Qualification (advantageous).
    • MS Project Certification (advantageous). 
    • Scrum master certification / CAPM (advantageous).

    Apply Before 06/19/2026

    go to method of application »

    Intermediate Operations and Technical Specialist

    Responsibilities

    Operational Efficiency: 

    • Proactively monitor system performance and identify potential issues. 
    • Conduct in-depth performance analysis and provide recommendations for improvement. 
    • Develop and implement process improvements to enhance operational efficiency. 
    • Provide technical guidance and support to junior Team Members and work closely with senior specialists. Technical Support: 
    • Configure and maintain monitoring tools and dashboards. 
    • Develop and maintain technical documentation and knowledge base. 
    • Participate in on-call rotation for system support. Process and Project Involvement: 
    • Contribute to project and process planning and execution. Assist in the implementation of new technologies and systems. 
    • Conduct impact assessments and provide technical expertise for proposed changes. Data Analysis and Reporting: 
    • Generate comprehensive performance reports and identify trends. 
    • Utilize data analysis tools to uncover insights and inform decision-making. 
    • Develop and maintain reporting dashboards.

    Job Specification: 

    • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 
    • Proven experience in IT operations and technical support. 
    • Proficiency in monitoring tools and performance analysis techniques. 
    • Excellent analytical and problem-solving skills. 
    • Ability to effectively communicate technical information to both technical and non-technical audiences.

    Qualifications

    Job Specification:

    • Associate's degree in Information Technology, Computer Science or related field (Advantageous)
    • Foundational understanding of projects and basic project management concepts, tools and techniques 
    • Exposure to operational or technical support environments is advantageous 
    • Equivalent practical experience considered, with a strong willingness to learn and develop technical and operational skills
    • Proficiency in monitoring tools and performance analysis techniques
    • Strong problem-solving and analytical thinking
    • Ability to follow processes and standard operating procedures
    • Good communication skills and a collaborative mindset
    • Willingness to take ownership of tasks and continuously improve  

    Living the spirit: 

    • The Intermediate Operations and Technical Specialist offers an excellent opportunity for individuals eager to launch their careers in system monitoring and performance optimization. You will gain valuable experience while working alongside a supportive team and contributing to a culture of operational excellence. We have outlined how you will bring our core company values to life in your role below:
    • you are encouraged to bring your unique perspective and ideas to the table. Your fresh approach to troubleshooting, documentation, and collaboration will be valued and can drive innovation within our team.
    • Encourage cross-functional teams to work on projects, fostering a culture of cooperation and mutual support.
    • Celebrate team successes and recognize individual contributions to collective achievements.
    • Promote an open-door policy where Team Members feel comfortable sharing ideas, feedback, and concerns.
    • Regularly hold team meetings to discuss progress, challenges, and opportunities for collaboration.
    • Offer training programs and professional development opportunities to encourage lifelong learning and development.
    • Encourage Team Members to explore new areas of interest and bring fresh ideas to the table.
    • Foster a culture where challenges are viewed as opportunities rather than obstacles.
    • Celebrate small wins and learn from setbacks to build resilience and a growth mindset.
    • Promote an inclusive workplace where diversity is celebrated and everyone feels valued.
    • Recognize and leverage the unique strengths and perspectives of each Team Member.
    • Encourage Team Members to express their ideas and opinions freely.
    • Encourage Team Members to take responsibility for their work and decisions.
    • Promote a proactive approach to identifying and solving problems.
    • Empower Team Members to take action and implement solutions.
    • Provide the necessary resources and support for Team Members to succeed.
    • Encourage a culture of mentorship where senior Team Members guide our Junior Operations Team. 

    Method of Application

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