Intern - IT, Rosslyn at Corteva Agriscience

• The IT Service Delivery Intern is responsible for providing a multi-channel IT support experience to Corteva employees. They execute operational IT activities as well as supporting the delivery of local field services teams to meet and exceed our users’ expectations. This includes supporting all local IT infrastructure, supporting the implementation and user adoption of IT systems and solutions and functioning as a super user. They act as project team members for local IT projects. The IT Service Delivery Intern is an active contributor to the Regional IT Operations team.

As an infrastructure and technology expert they contribute by:

• Executing all local IT operational activities: infrastructure, compute, end user computing, telecom etc.
• Supporting the delivery of the local field services teams.
• Supporting the implementation of IT systems and projects.
•  Support the implementation of local IT projects.

As a builder they contribute by:

• Collaborating with employees to understand employee needs and identifying technology solutions that enhance the employee experiences.
• Monitoring KPIs and user satisfaction and develop action plans to address areas needing improvements.
• Driving the adoption of a multi-channel experience including tools and capabilities around the Service Desk.
•  Ensuring efficient, effective, and aligned IT operational processes at Corteva.

As an operator they contribute by:

• Functioning as a super user, carrying out user training, change management and ensuring regular IT communication at local levels.
• Acting as an escalation point and driving issue resolution by managing the interaction across IT teams, internal and external.
• Setting up user pc’s and handling user queries and being part of the user support team resolving IT tickets.

What are the IT Service Delivery Intern competencies / qualifications?

• Relevant Bachelor’s degree required
•  Knowledge of End User Computing environment using Windows based desktops and laptops (Windows 7 and higher) and Apple iOS mobiles.
• Industry leading certification like ITIL & PMP and knowledge of ServiceNow tool a plus.
• Knowledge of Microsoft SharePoint, Microsoft Office 365, PowerApps, and mobile computing devices is a plus.
• Focus on customer satisfaction and high-quality service delivery, with strong interpersonal skills and responsiveness.
• Project management advantageous.