Intern Learning & Development Facilitator at Momentum Metropolitan Holdings Limited

Role Purpose    

• To support the Learning & Development (L&D) team in coordinating, preparing, and delivering technical and non-technical learning interventions. The intern will assist facilitators with logistics, learner support, content updates, and administrative tasks to ensure a smooth learning experience for employees.
• Based in Cape Town and Centurion.

Requirements    

• Matric (required).
• Degree in a Human Resources related field.
• Basic proficiency in MS suite, i.e., Excel, Word, PowerPoint.
• Exposure to teaching, tutoring, mentoring, coaching or skills development will be an advantage.
• Familiarity within an insurance/financial services environment will be an advantage.
• Understanding of adult learning principles (basic level) will be an advanatage.
• Awareness of Learning and Development processes and learning cycles will be an advantage.

Duties & Responsibilities    

• Assist facilitators in preparing and setting up learning events, programmes, and interventions.
• Assist facilitator in delivery of training.
• Support learner engagement during virtual or in-person sessions.
• Provide basic technical support to learners (logging in, accessing LMS content, assessments).
• Invigilate assessments where required
• Assist facilitator in facilitating, where required
• Complete relevant product, systems and process knowledge training
• Learn operational and administrative processes
• Help update and format training materials to ensure they remain current and relevant.
• Assist with creating learning resources, job aids, and post-learning reinforcement tools.
• Upload attendance registers on shared platform
• Support assessment administration under guidance, including capturing results.
• Compile feedback and or completion reports from learning events.
• Communicate logistics, requirements, and reminders to learners before sessions.
• Respond to basic learner queries and escalate where necessary.
• Build positive relationships with colleagues and business, stakeholders, and subject matter experts.
• Participate in team discussions, planning sessions, and process improvements.
• Assist facilitators in coordinating training schedules and resources.
• Support internal initiatives to enhance learner experience and operational efficiency.

Competencies    

• Communication (verbal & written)
• Interpersonal skills
• Planning & organising
• Attention to detail
• Teamwork
• Teamwork
• Accountability
• Adaptability

Closing Date    

• 2026/03/13