Intern - OLA Ice Cream at Unilever

Intern (Ola Ice Cream)

TIME PERIOD: 6 Months (Dec 2022 – May 2023)

Minimum Requirements

• Intermediate Excel skills
• Fluency with PowerBI
• Communication skills – written and verbal
• Problem resolution
• Ability to act with urgency
• High degree of organization skill
• Ability to work with technology
• Resilience
• Ability to work under pressure
• Bachelors Degree (Commerce or Supply Chain/Logistics majors preferable)

Key Responsibilities

Responsible for providing operational and administrative support to the Ola sales teams. These will include claims validation and processing, Masterdata support for UL customer creation, and support on distributor management

Claims Support

• Review & resolve claims in PEGA (the software tool used to manage claims). These will include Pricing claims, Quality claims, Damage claims etc.
• Claim validation against internal promotional records
• Allocation of SAP agreement numbers for payment and settlement purposes
• Attachment of relevant POP to PEGA before submission
• Reviewing invalid claims with the Sales Managers and Order-To-Cash (O2C) team
• Communicate the status of claims with the Sales teams

Cabinets Support

• Support the controlled movement of freezer cabinets between warehouses and stores using the COM (Cabinet Operations Model) software system

Key Stakeholders

Supply Chain, O2C, Call Centre, Sales Managers, Finance, Integrated Operations Team (iOPs)

Tools

Microsoft Excel, PEGA, PowerBI, Unilever SharePoint, SAP, LeverEdge, COM (Cabinet Operations Model) Software