Internal Account Manager - Johannesburg at Tarsus Distribution

Job Details:

• Are you an energetic, motivated, and articulate team player who is passionate about account management and customer experience? If your answer is yes, we have an exciting opportunity for you.
• We are looking for two Internal Account Managers to join our SMB team in a dynamic and transformative environment.
• As An Internal Account Manager, you will be tasked with building and maintaining solid relationships with key clients, driving customer engagement by assisting customers to achieve their strategic goals and building bespoke solutions that result in improved client revenue.
• Our ideal Internal Account Manager is keen to collaborate and assist colleagues by sharing their digital skills and attributes to transform the transactional workplace. They are a master in identifying customer needs, and passionate about exceeding client expectations.
• If you are ready for a challenge, please apply.

Requirements:

Education

• Grade 12 or equivalent.
• Tertiary qualification preferable.

Experience

• 5+ years of technology sales and product / account management experience.

Skills

• Financial and business acumen, with experience building business plans.
• Excellent track record in achieving Turnover and Margin targets.
• Thorough understanding of the different market segments, and how to engage each segment respectively.
• Project management and problem-solving capabilities are key.
• Knowledge of the distributor-to-partner and partner-to-end user experience is preferred.
• Proficiency in MS Office, particularly advanced Excel skills.

Personal Attributes

• You possess excellent communication skills, both verbal and written, enabling clear and professional interactions.
• You excel in time management, ensuring that tasks and priorities are handled efficiently.
• You are highly detail-oriented, ensuring that every aspect of the account is managed with precision.
• You have a customer-centric mindset, focusing on delivering exceptional service and building strong relationships.
• You are adaptable and can quickly respond to changing priorities and client needs.
• You are proactive, identifying opportunities for improvement and taking the initiative to address them.
• You are a team player, collaborating effectively with colleagues and stakeholders to achieve shared goals.

Responsibilities

Client Relationship Management

• Build and maintain strong relationships with key clients.
• Engage customers to assist in achieving their strategic goals.
• Develop bespoke solutions that lead to improved client revenue.

Customer Engagement

• Drive customer engagement by identifying and understanding customer needs.
• Ensure customer satisfaction by exceeding client expectations.

Collaboration and Team Support

• Collaborate with colleagues to share digital skills and attributes.
• Contribute to the transformation of the transactional workplace.

Solution Development

• Tailor innovative and effective solutions to meet individual client requirements.
• Actively seek opportunities to enhance customer outcomes and drive business growth.

Continuous Improvement

• Stay informed about industry trends and customer challenges.
• Implement strategies to ensure a competitive edge and maintain client loyalty.