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  • Posted: Mar 23, 2021
    Deadline: Not specified
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    Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Internal Client Services - Africa Technology Services - SCCM Engineer

    Job Description
    Main Purpose:

    The Deloitte Africa in the Cloud services  require the following individual:

    We are in need of high-powered technical talent to help our Business Units with their client solutions to navigate the operational challenges of cloud computing (Infrastructure as a Service and Compute as a Service.

    • He/she will be the principal technical advisor and work one-on-one with our business units, capturing the technical requirements, and relay it into a service offering supporting both the software development lifecycle (Operating systems and database software) for cloud services and management of active services.
    • In this role, he/she will have the opportunity to help shape and execute the strategy to build Deloitte Africa Cloud services and broad use of AWS and Azure cloud platforms.
    • He/she will be the primary technical point of contact for all the internal Business units helping to plan and oversee ongoing operations of client infrastructure and databases.
    • He/she will be troubleshooting network, compute and architectural challenges using a suite of internal Deloitte Cloud AWS and Azure tools as well as your existing knowledge and toolkits.
    • He/she will work hand-in-hand with the senior manager on opportunities to improve the customers’ IT landscape.
    • He/she will work across the organization to ensure’ infrastructure as a service architecture is designed to standards and scale to the needs of the business units.
    • He / she will be a self-motivated person that can drive and execute delivery. 

    Additionally, this position will require possible on-call/after-hour for directing queries for clients.

    Key Performance Areas:

    Strategic Impact

    • Is primary contact for management to deal with needs and queries relation to the area of expertise
    • Offers expert input to management on area of specialisation which impacts the broader business / service area’s strategic offering
    • Maintains quality and timeous delivery as per SLA

    Client Impact: External / Internal

    • Consults effectively with client on their specific business needs / requirements, identifies suitable concepts and solutions that address these
    • The direct liaison for the cloud environment between the client and the Vendor
    • Advises on best strategy to assist with meeting the internal client needs

    Operational Effectiveness

    • Independently produces work that relates to the area of expertise with minimal direction from superiors
    • Work output has a significant impact the daily and longer term working of the business area/s
    • Delivers usable expert advice and knowledge to the business in area of expertise
    • Works within both short and longer-term timelines which change regularly due to the strategic influence of the role within the business

    Budget / Profitability

    • Manages expenditure within team and ensures time and expenses are submitted weekly
    • Ensure input is provided to Senior Manager for correctness of billing
    • Ensure input is provided to Senior Manager for correctness of recoveries in the business unit

    Technical 

    • Server Infrastructure and Virtualisation experience - Technical expert in broad area and/or industry
    • Demonstrated project management skill
    • Client Management skills
    • Vendor Management skills
    • Experience in drafting and presenting to clients
    • Good report writing skills
    • Microsoft Certified Engineer
    • AWS Certification
    • Business acumen

    System Administration Hands-on troubleshooting
    Infrastructure

    • Systems
    • Networking
    • Security
    • DevOps experience in a distributed systems environment

    Servers, Network and Security, or related discipline required or equivalent work experience. 
    Breadth of experience in the following areas with depth in one or more subject:

    • Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH, etc.
    • Systems Administration (Linux and/or Windows)
    • Software design, development and deployment
    • Content Distribution / CDN
    • Scripting / Automation
    • Databases (relational and non-relational)
    • IT Security
    • Routing and VPN protocols
    • Big Data & Analytics (Hadoop/streaming data/machine learning) Beneficial
    • Operations Management & infrastructure design 
    • Service Oriented Architecture
    • Previous customer-facing experience as a technical lead, with exceptional oral and written communication skills, customer focus and bias for action
    • Ability to manage multiple tasks and projects in a fast-moving environment
    • Experience managing operational environments including escalations, incident, problem, and service availability
    • Working knowledge of development methodologies

    Qualifications
    Minimum Qualifications

    • Technical Degree / Technical Qualifications (e.g. MCSE) / Cloud Certification (Azure or AWS)

    Minimum Experience

    • 6 -8 years’ in IT Infrastructure, Network and Security field.

    Desired Experience

    • Client facing experience with some  supervisory/management role 

    Additional Information

    • Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities

    Method of Application

    Interested and qualified? Go to Deloitte on jobs.smartrecruiters.com to apply

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