Job Description
Main Purpose:
The Deloitte Africa in the Cloud services require the following individual:
We are in need of high-powered technical talent to help our Business Units with their client solutions to navigate the operational challenges of cloud computing (Infrastructure as a Service and Compute as a Service.
- He/she will be the principal technical advisor and work one-on-one with our business units, capturing the technical requirements, and relay it into a service offering supporting both the software development lifecycle (Operating systems and database software) for cloud services and management of active services.
- In this role, he/she will have the opportunity to help shape and execute the strategy to build Deloitte Africa Cloud services and broad use of AWS and Azure cloud platforms.
- He/she will be the primary technical point of contact for all the internal Business units helping to plan and oversee ongoing operations of client infrastructure and databases.
- He/she will be troubleshooting network, compute and architectural challenges using a suite of internal Deloitte Cloud AWS and Azure tools as well as your existing knowledge and toolkits.
- He/she will work hand-in-hand with the senior manager on opportunities to improve the customers’ IT landscape.
- He/she will work across the organization to ensure’ infrastructure as a service architecture is designed to standards and scale to the needs of the business units.
- He / she will be a self-motivated person that can drive and execute delivery.
Additionally, this position will require possible on-call/after-hour for directing queries for clients.
Key Performance Areas:
Strategic Impact
- Is primary contact for management to deal with needs and queries relation to the area of expertise
- Offers expert input to management on area of specialisation which impacts the broader business / service area’s strategic offering
- Maintains quality and timeous delivery as per SLA
Client Impact: External / Internal
- Consults effectively with client on their specific business needs / requirements, identifies suitable concepts and solutions that address these
- The direct liaison for the cloud environment between the client and the Vendor
- Advises on best strategy to assist with meeting the internal client needs
Operational Effectiveness
- Independently produces work that relates to the area of expertise with minimal direction from superiors
- Work output has a significant impact the daily and longer term working of the business area/s
- Delivers usable expert advice and knowledge to the business in area of expertise
- Works within both short and longer-term timelines which change regularly due to the strategic influence of the role within the business
Budget / Profitability
- Manages expenditure within team and ensures time and expenses are submitted weekly
- Ensure input is provided to Senior Manager for correctness of billing
- Ensure input is provided to Senior Manager for correctness of recoveries in the business unit
Technical
- Server Infrastructure and Virtualisation experience - Technical expert in broad area and/or industry
- Demonstrated project management skill
- Client Management skills
- Vendor Management skills
- Experience in drafting and presenting to clients
- Good report writing skills
- Microsoft Certified Engineer
- AWS Certification
- Business acumen
System Administration Hands-on troubleshooting
Infrastructure
- Systems
- Networking
- Security
- DevOps experience in a distributed systems environment
Servers, Network and Security, or related discipline required or equivalent work experience.
Breadth of experience in the following areas with depth in one or more subject:
- Internet technologies including HTTP, SMTP, DNS, TCP/IP, TLS/SSL, DHCP, SSH, etc.
- Systems Administration (Linux and/or Windows)
- Software design, development and deployment
- Content Distribution / CDN
- Scripting / Automation
- Databases (relational and non-relational)
- IT Security
- Routing and VPN protocols
- Big Data & Analytics (Hadoop/streaming data/machine learning) Beneficial
- Operations Management & infrastructure design
- Service Oriented Architecture
- Previous customer-facing experience as a technical lead, with exceptional oral and written communication skills, customer focus and bias for action
- Ability to manage multiple tasks and projects in a fast-moving environment
- Experience managing operational environments including escalations, incident, problem, and service availability
- Working knowledge of development methodologies
Qualifications
Minimum Qualifications
- Technical Degree / Technical Qualifications (e.g. MCSE) / Cloud Certification (Azure or AWS)
Minimum Experience
- 6 -8 years’ in IT Infrastructure, Network and Security field.
Desired Experience
- Client facing experience with some supervisory/management role
Additional Information
- Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities
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