Main Purpose of Job
- To manage the team/s within sphere of responsibility in the effective delivery of services to the business.
- Provide specialist technical support for the SAP Products, and ensure that there are no technical issues with the ERP Solutions.
- Ensure business is not impacted by any downtime on technical solution
- Responsible for the Technical and Integration support tasks of the SAP modules to ensure that all tickets logged to SAP are resolved.
Job Description
Technical Competencies (order of importance)
- Systems Architecture and Design
- Database Design Methodology
- Web services, REST, SOAP
- Javascript, JSON
- SAP cloud platform integration
- Groovyscript
- SAP BTP
- SAP In App Extensibility
- AWS Cloud
- SAP Robotics
- SAP UI5
- ABAP
- SAP Side by Side Extensibility
- Postman
- Microsoft Azure
- SQL
- SSIS
- XML
- .NET development (C#)
Key Performance Area
Interrogates, clearly understands and communicates to team the agreed strategic objectives of both own Service Area and that of the client Service Line/s
Manages the implementation of the strategic imperatives in line with service area strategy relating to:
→ Implementation of change initiatives within designated area/s
→ Management of the implementation of plan on a day-to-day basis with team
→ Monitoring skills level in team relating to required outputs, assisting as necessary
→ Clear and regular communication with superior and team on implementation status
- Supports own Service Line leadership in carrying out EXCO mandate
- Builds professional relationships within service line/s to understand business needs in area/s of responsibility
- Generates and implements innovative ideas and solutions within area of responsibility in collaboration with team members to enhance / renew service offerings
Budgets / Profitability
- Provides input into annual budget to superior for drafting of budget for Department
- Manages expenditure within team and ensures time and expenses are submitted
Differentiators for this specific role:
Management of all Incidents logged:
- Ensure all user calls are resolved within the SLA
- Reviews daily/weekly call reports for incidents logged with SAP
- Follows up with both SAP and business teams on the progress of the calls
- Organise weekly meetings with the SAP Preferred Care Success manager and lead the discussions and discuss resolution of issues and action points
Management of Customer Influence:
- Ensuring that all business requests are logged onto the SAP Community portal
- Request development of items through the SAP incident portal and SAP will deliver on these
- Review Maintenance schedules for all SAP Products
Network performance management:
- Work with NCIS teams to understand where performance issues are and work as a team to resolve them.
- Analyse Network usage reports
Resolution of Integration issues
- Monitor all batch jobs and programs to determine whether successful or not and resolve issues
- Develop new integration requirements Testing
- Providing technical and functional expertise across the firm for all business units and all regions (12) to the Business Process Owners (Level P6) and above
- Resolve troubleshooting user problems and provide solutions
- Interact with consultants of other modules within the SAP ERP CoE team (internal team) to ensure that all items are logged and any issues are resolved within SAP Integration and downstream applications
- Providing Consultancy advice regarding Integration stream to the ATS Enterprise Architect and other Internal ATS departments like CAD (Application Development team)
- Perform root cause analysis both on iFlows and SSIS packages for downstream systems
Manage Testing for Projects, Change requests
- Develop Test Plans with the Functional ERP CoE team on the test tool to enable improved regression testing and faster turnaround
- Perform User Acceptance testing
- Liaising with SAP and Deloitte Business on issues and queries
- Resolve UAT queries
- Perform adhoc detailed testing – SAP /windows upgrades and other technology or SAP enhancement packs
- Manage testing of business users and setting up of user acceptance testing workshops and collation of results
- Sign off Test Results
- Conducting Integration testing with other Modules
- Working closely with testers to execute test scripts and obtain business buy-in
- Approving change to move to Production Environment
Change Project Management
- Co-ordinate project change for production
- Ensuring all 1/4ly releases are performed as scheduled and teams have reviewed the documentation
- Ensuring all governance has been adhered to and compliance to the release policy and procedures
- Export and import – extensibility
- Manage the Technical Architectures
- Log Tickets into Q system - Expert Config
- Manage the SCP and Integration and take ownership on all new items
Business process management
- Conduct and Facilitate Business requirement workshops with the Deloitte Business and document the Business requirements on Specification document
- Co-ordinate all Enhancements and Change requests to the SAP System
- Reviewing existing processes or efficiencies and proactively propose changes to business processes (To-Be)
- Obtain user sign off for Blue print documentation
- Produce Month End check lists and resolve all Month End issues identified
Manage all backlog items from business to ensure that they are developed by SAP team and on the SAP Roadmap
Qualifications
Minimum Qualifications
Degree (3 years) or National Diploma in IT related course
Desired Qualifications
Postgraduate qualification + SAP certification in the respective Process Area
Minimum Experience
At least five years IT/Functional experience and 3 years Functional SAP knowledge in at least 1 key module of SAP ERP such as Finance, Procurement, HR or Engagement Management. Knowledge in the specific Process Area
Experience of implementing a specific SAP Module
Experience in leading a team and understanding of technical issues and Development languages
Desired Experience
At least 6 years IT/business experience, 4 years working knowledge on a SAP ERP solution.
Worked in a leadership role and management of people
Ability to lead workshops and conduct presentations to Management and Business leads
Knowledge of development language and technical skillset in Integration landscape
Additional Information
Data Quality and Governance Facilitation
Conduct adhoc data quality audits on specific areas
Notification of issues to the SAP BPO for rectification
Conduct Monthly checks on all aspects of data – Number of Expense claims not paid
Review of Error logs and recommendations
Notification of issues to the SAP Solution Manager
Produce audit reports on non-compliance with proposed recommendations to ERP Solution Forum
Ensure all batch jobs for integration are successful and data integrity is maintained
Implementation of Projects and Change requests
Advising the business on alternative solutions for their business in terms of new scope items released from SAP Cloud to enhance business process efficiencies.
Conducting/facilitate Workshops with the business and other ATS ERP CoE team to understand requirements and what should be released to the rest of the firm on the Cloud Platform
Documentation of Business requirements from all service lines in 12 countries to ensure business is enabled.
Obtaining development quotes from AMS or Consulting Project team to assist with any development work if there are no skills in house.
Presenting options to Business Process Owners
Acting as a Subject Matter Expert on Integration and SAP Architect and Change Control process
Acting as a Project Manager on the Request or smaller projects (operational level)
Implement Business Solutions
Coordinating change management process during the development phase.
Consulting and facilitating different groups (user groups, AMS Functional consultants and AMS development teams),
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