Internal Client Services - Clients & Industries - Senior Consultant : Marketing at Deloitte

Job Description
Main Purpose of Job

• Under minimum supervision, to support line manager in delivery of services to internal clients in relevant area of expertise 

Key Performance Area

Strategic Impact

• Supports leadership in the delivery of services to clients in line with the defined strategic objectives:
• Provides support to management in the implementation of change initiatives
• Works with team to complete work by set deadlines advising manager of any issues prior to deadlines
• Develops relationships with peer group at client to understand their business
• Raises effective solutions to address issues in area of expertise that may enhance / renew service offerings to client
• Levels of support and assistance
• Level of delivery rated by stakeholders
• Good understanding of the business
• Efficacy of solutions and innovation
• Differentiators 

Strategy

• Develop a robust and well considered Digital marketing strategy aligned with business objectives.
• Proactively drive delivery of innovative digital ideas and opportunities
• Keeps abreast of latest trends and developments in the digital media space.
• Implementation of Strategy & Digital Plans

·       Successful implementation of the digital marketing strategy

• Manages briefing process between client and agencies
• Manages and maintains social media channels and content
• Develop content plan and updated weekly schedules with associated implementation calendar
• Ad hoc assistance to develop and run digital marketing campaigns when it falls outside of a specific BU.
• Ensuring that the following competencies are being displayed:
• Take ownership and conduct tasks with a sense of urgency to ensure all tasks are completed timeously
• Ensure the implementation and adherence to firmwide protocols and social media guidelines
• Ensure communication with relevant stakeholders is proactive and regular
• Pro-actively identify tasks which need to be undertaken in the process
• Ensure all tasks are conducted with attention to detail
• Pro-actively manage difficult situations by appropriately escalating the matter to the line manager
• Ensure all work that is delivered is of the highest quality which represents the Deloitte way

Impact

• Provide campaign reports and monthly dashboard report
• Responsible for producing a close out report for each initiative

Client & Firm Centricity

• Understands and supports the business growth targets, client and market developments
• Positions self as trusted partner to the
• team and supports members of team when required
• Develop and build relationships with wider teams and stakeholders (including global counterparts)

Brand Centricity

• Consistently complies with Deloitte brand and corporate identity guidelines and produces documents and work of appropriate quality and compliance
• Guide team on brands social media best practices

Financial Management

• Track and manage the agreed upon budget for all initiatives and ensure any anomalies are raised with the line manager timeously.
• Actively endeavor to ensure budget it spent cost effectively by considering numerous quotes where appropriate.
• Successful delivery of campaigns by meeting objectives
• Line Manager feedback
• 360’ feedback
• Talent Standards

Living our Purpose

• Identifies and embraces our purpose and values and puts these into practice in their professional life
• Influence
• Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
• Performance drive
• Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
• Strategic direction
• Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
• Talent development
• Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
• Professional Capabilities
• Knows the business and industry
• Knows how member firm business works and keeps up-to-date on industry activities, marketplace trends and leading practices

Manages to results

• Takes responsibility for assigned areas and contributes to the successful realization of common goals

Manages and executes projects

• Prepares and manages work plans to ensure efficient and timely completion of work

Solves problems

• Identifies and solves problems objectively using analysis, experience and judgment

Manages quality and risk

• Understands and applies quality assurance and risk management procedures in all areas of work performed

Manages change and ambiguity

• Is adaptive and flexible in the face of change and ambiguity 
   

Competencies

Technical

• Technical expert in specific functional area
• Demonstrated capability in interaction at all levels, briefing, analysis and project management skills
• Experience in drafting and delivering presentations
• Good report writing skills
• Sound financial knowledge and understanding 

Behavioural

• Excellent communication skills, both written and verbal
• Good interpersonal and relationship building skills
• Mentorship and coaching ability with desire to develop self and others
• Strong client delivery focus
• Adaptable, managing change and ambiguity with ease
• Focus on quality and risk
• Problem solving ability
• Good business acumen
   

Qualifications

• Minimum Qualifications

Degree

• Desired Qualifications
• Postgraduate qualification (relevant to Service Area / Business Management, etc.)

Minimum Experience

5 years’ working experience within the relevant function
Desired Experience

2 years at Consultant level within the function