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  • Posted: Sep 23, 2021
    Deadline: Not specified
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    Deloitte is one of the country's leading professional services firms in Southern Africa, and is dedicated to assisting companies succeed in the business environment- whether it be through our tax, audit, consulting or financial advisory services. At Deloitte, we understand that solutions are not just a static one dimensional report, but rather, an integrated...
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    Internal Clients Services - ATS - Senior CRM Developer

    Job Description

    Main Purpose of Job

    • This is a development role involving requirements gathering as well as configuration and development. You will work alongside other CRM developers in our CRM and SharePoint team. Providing Dynamics CRM technical support.

    Key Performance Area

    Strategic Impact

    Software Development

    • Producing high quality code that meets business requirements and is easily maintainable

    Application Administration

    • Microsoft Dynamics CRM and all other web applications hosted by GIS

    • Any other application that might be added to the Application

    • Housekeeping on all servers for mentioned above

    • Escalation of unresolved issues to Management

    • Perform regular system administration maintenance on above mentioned systems

    • Adherence to all Deloitte Global and Local policies

    Quality & Governance

    • Manage Quality

    • Adherence to Policies and Procedures

    • System Availability

    • Application Functionality and Data Integrity

    • Corporate Governance

    • Application Testing

    • Application Audits

    Ensure System Security

    • Security Baseline

    • Security Audits

    • Security Reviews

    • Pro-active Security Monitoring

    • Application Patch Management

    Operational Management

    • Managing Client Expectations

    • Meeting SOSA Agreement

    • Improve Customer Satisfaction

    • Application Service Recovery

    • Managing Change Control, Incident and SIRT Processes

    • Root Cause Analysis

    • Business Knowledge related to own area

    • Application Maintenance and Development

    • Application Systems Administration

    • Performance Capacity

    • Management

    • Managing Data

    • Adherence to Policies and Procedures

    Differentiators for this specific role

    • Supporting the implementation of the CRM Dynamics Strategy.

    • Administration of existing Microsoft Dynamics CRM environment.

    • Administration, development and testing of the CRM solutions and websites.

    • Check-in code in source control (TFS) and maintain version control.

    • Custom development to meet business requirements using Visual Studio.

    • Maintenance of existing solutions and code written for CRM.

    • Communicate the capabilities of the CRM platform to the business units through meetings, workshops and presentations.

    • Analysis and design of solutions / implementations.

    • Assist in troubleshooting and resolving problems in the CRM environment with assistance of CRM Specialist Developer.

    • Perform regular health checks on the CRM environment.

    • Assess the capacity requirements of current and future CRM-based solutions and ensure that capacity upgrade initiatives are undertaken to address these requirements.

    • Functional and technical specification documentation of own area of responsibility.

    • Responsible for the 2nd and 3rd level support of the CRM environment.

    • Responsible for the adherence to Statement of Service Agreement (SOSA’s) in terms of assisting users with the application(s) functional calls.

    • Administration and maintenance of user securities and application configuration.

    • Adherence to change control and incident management procedures.

    • Testing of monthly Microsoft patches.

    Technical competencies

    Technical

    • Demonstrated capability in interaction at all levels, briefing, analysis and project management skills

    • Experience in drafting and delivering presentations

    • Good report writing skills

    • Sound financial knowledge and understanding

    • C#, ASP.NET, HTML, CSS, XML, .Net 3.5-4.5, JavaScript, JQuery, Web services

    • SQL Server 2012

    • MS CRM Dynamics

    • MS SharePoint 2010 or 2013 

    Behavioural

    • Excellent communication skills, both written and verbal

    • Good interpersonal and relationship building skills

    • Mentorship and coaching ability with desire to develop self and others

    • Strong client delivery focus

    • Adaptable, managing change and ambiguity with ease

    • Focus on quality and risk

    • Problem solving ability

    • Good business acumen

     

    Qualifications

    Minimum Qualifications:

    • Grade 12 certificate essential

    • Microsoft programming competencies essential (ASP.NET / C#)

    • Relevant Microsoft Dynamics CRM 2013

    • IT Diploma or Degree

    • Extending Microsoft Dynamics CRM 2013 - MB2-701

    • Microsoft Dynamics CRM Customization and Configuration - MB2-703

    • Microsoft Dynamics CRM 2013 Applications - MB2-700 IIS 8.5 or higher

    • Microsoft Windows Server 2012

    • SQL Server 2012

    • HTML5 and Client Side Scripting (JavaScript, AJAX, DHTML, XSL, XSLT, XHTML, JQuery)

    • ASP.NET or C# certification

    • Stage Deployments (Development, Testing, User Acceptance Testing, Production)

    • Understanding of Microsoft System Development Life Cycle

    • Visual Studio 2012 or higher

    Minimum Experience:

    • 2 – 3 years’ experience in Microsoft web development technologies

    • 2 - 3 years’ implementation and management of platform in a multi-server farm installation

    • 3 years Dynamics CRM 2011 and 2013 development

    • 2 years Dynamics CRM 2015 development

    • 2 - 3 years’ experience in SQL server 2012 or higher

    • 2 -3 years in Application Support

    • Business Process Management

    • Database administration

    Additional Information

    *Please note that this job advertisement provides a summary of the capabilities required and all candidates shortlisted will receive a full list of capabilities.

    Method of Application

    Interested and qualified? Go to Deloitte on jobs.smartrecruiters.com to apply

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