Internal Healthcare Consultant at AON

What the day will look like

• Be the primary point of contact for clients.
• Perform full client needs analysis when required and give client telephonic advise
• Member management.
• Resolve routine queries via inbound and outbound calls to and from the Aon Resolution Centre.
• Provide retention support to healthcare benefit consultants.
• Preparation and lodging of complaints with the CMS.
• Investigation, negotiating and resolving greater extreme care cases on behalf of clients.
• Engaging in business development and/or contributing directly or indirectly to all business development efforts in Aon South Africa.

How this opportunity is different

• What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive great outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues.

Skills and experience that will lead to success

Qualifications.

• A recognised matric qualification.
• An NQF 5 or equivalent qualification in healthcare/healthcare administration.
• A relevant bachelor’s degree from a reputable tertiary educational institution would be advantageous.
• Registration as a representative with the FSCA in terms of the FAIS act and CMS.
• Accreditation on 8 medical schemes, 3 Gap cover schemes and 2 occupational health products is required.

Knowledge.

• A well-developed knowledge of principles and practices within a technical/professional discipline.
• The ability to analyse data from medical schemes and competently and objectively.
• A good knowledge of policy wordings.

Skills and Attributes.

• Well-developed analytical skills, i.e. problem-solving, potential problem analysis, decision analysis.
• Well-developed ability to work in and contribute to teams constructively.
• Well-developed spoken and written communication skills.
• Well-developed influencing and persuading skills.
• Well-developed interpersonal skills.
• Computer literacy in Excel and Word.

Experience.

• 5- 10 years experience in a similar or related role.
• Extensive healthcare experience.
• A proven record of achievement as a consultant.