Internal Sales Administrator - Pharmaceutical at Mayfly Agri (Pty) Ltd

• An established international chemical distributor is actively seeking an Internal Sales Administrator who will be responsible for building strong relationships and delivering excellent service both internally and externally. This position offers the successful candidate an excellent opportunity to develop and utilize their skills within a dynamic multinational company.

Minimum requirements for the role:

• Must have a National Senior Certificate; A post matric tertiary qualification in a related field will be an advantage
• Previous experience within Pharmaceutical would be preferred
• Minimum 5 years’ administrative experience within a similar function
• Must have excellent written and verbal communication skills, with the ability to build relationships telephonically, write professional emails, and listen to and understand clients' orders and colleagues' instructions
• Solution-focused, with strong problem-solving skills and the ability to work collaboratively with internal teams and customers to resolve challenges, improve processes, assess situations quickly, and implement effective solutions
• Must be highly computer-literate, with proficiency in Microsoft Word, Excel, and email, as well as the ability to work confidently across various computer systems
• Fluency in Afrikaans (spoken) is essential, as the majority of clients are Afrikaans-speaking

The successful candidate will be responsible for:

• Being the first point of contact for customers in relation to order placement.
• Receiving customer orders mainly by e-mail/phone and placing these in the ERP system, including stock sales, consignment sales, ex-wharf sales, and export sales.
• Managing stock transfers as well as damages and aged stock.
• Handling queries relating to orders such as damages, price queries, and delivery delays.
• Developing and maintaining good relationships with customers and colleagues.
• Developing good communication skills via email and phone with internal and external customers/colleagues.
• Following best practice in relation to the company’s goals and values.
• Organizing workload in an efficient and structured way, keeping the ERP system and colleagues up to date where necessary.
• Working efficiently and supportively as part of the team.