Internal Sales - Product Support (56546) at Ntice Sourcing Solutions

Job Description

• Our client, a leading manufacturer and distributor of access automation and control solutions for residential, commercial, and industrial environments, is seeking a customer-focused and service-driven Customer Service & Internal Sales Consultant to join their Gauteng team
• This role is ideal for a proactive individual who excels at building relationships, delivering exceptional customer support, and driving sales growth through strong product knowledge and a service-oriented approach.
• The successful candidate will work closely with installers, distributors, and internal teams to ensure seamless customer experiences, effective issue resolution, and increased product adoption across the Gauteng region
• Although remote, this position requires frequent engagement with customers and coordination with internal departments to ensure alignment between market needs, customer expectations, and company objectives

Key Responsibilities

Customer Service & Relationship Management

• Build, nurture, and maintain strong relationships with installers, distributors, and key stakeholders in Gauteng
• Act as a trusted point of contact for customers, providing timely support, guidance, and service-related assistance
• Serve as a communication link between installers and internal departments to ensure efficient issue resolution and smooth service delivery
• Deliver clear, accurate product information to support customer decision-making

Internal Sales & Growth Support

• Promote the full product and service offering through effective internal sales strategies
• Identify opportunities for upselling, cross-selling, and expanding the installer network
• Provide actionable feedback on customer needs, market trends, and competitor activity to help shape sales strategy
• Drive measurable product adoption and contribute to regional sales targets

Technical Support (Customer-Facing)

• Conduct customer site visits where needed for installation support, diagnostics, and escalated issues
• Offer advanced technical guidance that enhances customer confidence and product usage
• Escalate unresolved technical matters to the Product Quality or Technical Support teams
• Document site visit findings and communicate insights to support continuous product and service improvement

Training & Enablement

• Deliver product training sessions to installers and customers, ensuring strong product understanding and correct application
• Act as a brand ambassador, upholding company values and maintaining professionalism across all customer interactions

Administration & Reporting

• Maintain accurate customer and installer interaction records using CRM tools (e.g., Zoho)
• Submit weekly reports covering customer feedback, regional sales activity, opportunities, and service insights
• Support sales leadership with market intelligence and customer experience updates

Minimum Requirements

Education & Experience

• Matric (NQF 4) required; a Technical Diploma or N4 in Electrical/Electronic Engineering is an advantage
• Minimum 3 years' experience in customer service, internal sales, or technical support, preferably within access automation, security, or related technical industries
• Familiarity with access automation products and applications is a strong advantage
• Strong knowledge of the Gauteng installer market will be highly beneficial

Key Competencies

Behavioural Attributes

• Excellent customer service mindset with strong interpersonal and communication skills
• Strong relationship-building abilities and a proactive approach to customer engagement
• Solid problem-solving skills, especially in technical environments
• Highly self-motivated, organized, and capable of managing a sales territory effectively
• Able to collaborate across internal departments for seamless customer experience delivery

Functional Skills

• Valid driver's license and reliable vehicle for travel within Gauteng
• Stable internet connection suitable for remote communication, VoIP calls, and CRM usage

Key Internal Interfaces

• Sales Leadership
• Technical Support
• Product Quality
• Customer Experience Team
• Technical Sales Consultants
• Technical Sales Coordinator

Remuneration & Benefits

• Up to R35,000 CTCper month (negotiable)
• Guaranteed 13th cheque
• Performance-based bonus for high sales contributors
• Company contributions to provident fundand medical aid
• Car allowance provided