Internal Sales Representative at Kontak Recruitment

• Seeking a motivated and customer-focused Internal Sales Representative to drive sales growth, manage customer relationships, and provide exceptional service within a busy branch environment.
• This role is suited to a sales-driven professional who enjoys engaging with customers, identifying opportunities to grow existing accounts, and generating new business. The successful candidate will be responsible for managing customer enquiries, preparing quotations, processing sales orders, and ensuring excellent customer service from initial enquiry through to delivery.
• The ideal candidate will be organised, target-driven, and able to balance sales generation with accurate administration and relationship management.

Minimum Requirements:

• Matric (Grade 12)
• Sales or Marketing qualification advantageous
• Minimum 3 years' experience in an internal sales or telesales environment
• Proven track record of achieving sales targets
• Strong customer service and relationship management skills
• Excellent communication and negotiation skills
• Computer literate with experience using CRM systems and Microsoft Office
• Strong administrative and organisational skills
• Ability to work under pressure in a fast-paced sales environment

Duties and Responsibilities:
Internal Sales & Business Development

• Generate sales through proactive customer engagement and relationship building.
• Identify opportunities to grow existing accounts while securing new business.
• Promote products and services to customers within the assigned market sectors.
• Achieve monthly sales and gross profit targets.

Customer Relationship Management

• Build and maintain strong relationships with existing customers.
• Respond to customer enquiries promptly and professionally.
• Provide excellent customer service while identifying opportunities to increase sales.
• Follow up on quotations, orders, deliveries, and customer queries.

Quotations & Sales Administration

• Prepare accurate quotations and process customer orders.
• Generate invoices and ensure all sales documentation is completed accurately.
• Maintain organised customer records and update CRM information.
• Ensure all paperwork and sales administration is completed timeously.

Planning & Reporting

• Plan daily sales activities to maximise customer engagement and productivity.
• Maintain accurate sales records and pipeline information.
• Monitor progress against sales targets and provide regular updates where required.