Internal Sales - Signature Fragrances at Salesworx Recruitment (Pty) Ltd

Job Description

• Our client develops signature fragrances for brands and ambient scents for the South African market, facilitating customers to connect with brands on an emotional level!
• We are looking to recruit a motivated and well-spoken internal sales person to join their sales team who is a 'jack of all trades' and willing to jump into all parts of the business. The role is based at the office in Wynberg, Sandton just off Ben Schoeman Highway.
• The internal sales person will be responsible for developing new leads, communicating with customers, understanding their needs, ensuring a smooth sales process and processing orders to completion. You should be able to close sales, meet targets and provide customer care to current clients.
• To be successful as an internal sales representative, you should be able to build instant rapport and achieve customer satisfaction. A top internal sales representative should also be very competitive and a good listener.

Responsibilities:

• Handle incoming leads through various channels, including emails, phone calls and website inquiries. 
• Researching and qualifying for new leads.
• Closing sales and achieving sales targets.
• Communicating with customers, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information.
• Creating and maintaining an accurate database of current and potential customers through our CRM system.
• Keeping up with product, service information and updates.
• Processing customer orders accurately and efficiently.
• Co-ordinate and collaborate with the relevant departments and staff members to ensure timely order fulfilment.
• Ensure a positive overall sales experience
• Track and record client interactions and tasks in the CRM system.
• Explaining and demonstrating features of products and services.
• Staying informed about competing products and services.
• Upselling products and services.
• Provide excellent customer service by addressing inquiries, resolving issues, and managing customer expectations.
• Assist in preparing sales material and documentation as needed.

Requirements

• High school diploma.
• Previous internal sales experience. Minimum 2-3 years experience.
• Fluent in English - spoken and written.
• Computer literate and proficiency in Microsoft Office.
• Experience with CRM software such as Zoho CRM or similar.
• Excellent communication skills, both verbal and written.
• Good organizational skills and the ability to multitask.
• Work well in a team environment
• Excellent phone and cold calling skills.
• Exceptional customer service skills.
• Strong listening and sales skills.
• Ability to achieve targets.
• Articulate and confident in presentation and negotiation on any level.
• Self-motivated,hard-working and driven.
• Client orientated, excellent interpersonal and communication skills.
• High energy levels and ability to exceed people’s expectations.
• Able to generate leads and close deals.
• Own vehicle and valid driver’s license.
• Proactive attitude and common sense.

Benefits

• Basic salary : R15 000 - R25 000 depending on experience