Internal Sales Team Leader - Local at Pump & Abrasion Technologies

Role Overview

• The Internal Sales Team Leader – Local oversees the daily operations of the Local Internal Sales team, including the daily duties of the Local Administrators. The role ensures accurate order processing and smooth coordination with Production, Dispatch, and Finance.
• The Team Leader also assists with daily/weekly management reports.

Key Responsibilities

Internal Sales Team Leader Duties

• Oversee and assist with daily operations (order processing, quote turnaround times, and communication) of the Local Internal Sales Administrators.
• Monitor team KPIs, including accuracy, turnaround time, call activity, and quote conversions.
• Work closely with Production, Dispatch, and Finance to meet fulfilment deadlines.
• Follow up on all outstanding work daily and update the responsible salesperson.
• Support process improvements and assist with reporting for the Supervisor and Manager.
• Ensure all administrative tasks are completed within the required timeframes.
• Support the sales force with general operations to help achieve departmental objectives.
• Assist and resolve customer and sales representative queries promptly and professionally.
• Communicate important customer feedback internally to relevant teams or management.
• Maintain high levels of customer satisfaction through excellent sales service for both internal and external customers.
• Train, coach, and develop Sales Administrators.
• Manage area-specific sales administration functions effectively.
• Assist with additional duties and activities as requested by management.

Qualifications and Experience

• Matric / Grade 12 (Essential) or higher education qualification
• 2-4 years’ experience in Internal Sales
• Experience leading, supervising, or mentoring a team
• Knowledge of order processing, finance workflows and operations coordination
• Strong proficiency in Microsoft Office, specifically Excel and PowerPoint
• Syspro knowledge will be advantageous
• Exposure to managing sales-related reporting
• Ability to communicate professionally and effectively with clients

Skills and Competencies

• Excellent organisational skills with the ability to multitask
• Strong attention to detail and high accuracy levels
• Professional, flexible, and reliable work ethic
• Ability to prioritise workload and work under pressure
• Excellent written and verbal communication skills
• Customer-focused mindset with the ability to handle client queries confidently
• Team player with a proactive approach
• Always protect the integrity and reputation of the company.
• Leadership and coaching ability