Internal Salesperson at MCE Electric

Job Summary:

• The Internal Salesperson will play a key role in driving sales and supporting our customers. This position involves managing leads, engaging with customers, and processing sales transactions. The successful candidate will be responsible for maintaining accurate sales records, staying informed about our products, and collaborating with other departments to ensure a seamless sales process. This role requires strong communication skills, a customer-focused mindset, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

Lead Management:

• Follow up on inbound inquiries and leads via phone, email, or other communication channels.

Customer Interaction:

• Engage with potential and existing customers to understand their needs and offer appropriate products or services.
• Build and maintain strong relationships with clients to encourage repeat business.

Sales Processes:

• Prepare and send quotations, proposals, and sales orders.
• Process incoming sale orders.

Sales Administration:

• Maintain accurate and up-to-date records of customer interactions and sales activities.

Product Knowledge:

• Stay informed about the company’s products, services, and industry trends.
• Educate customers about product features and benefits to assist in their purchasing decisions.

Sales Support:

• Collaborate with other departments, to ensure a seamless sales process.

Knowledge and Abilities:

• Sales Acumen: Strong understanding of sales techniques and customer service practices.
• Highly Organised: Ability to manage multiple tasks, prioritise, and meet deadlines in a fast-paced environment.
• Excellent Communicator: Strong verbal and written communication skills to effectively interact with customers and team members.
• Tech-Savvy: Proficiency in using sales software and tools.
• Problem Solver: Ability to identify customer needs and provide effective solutions.
• Professional: Professionalism in all interactions, demonstrating a high level of integrity and reliability.

 Qualifications and Experience:

• Education: Grade 12 Certificate or equivalent.
• Experience: Minimum of 2 years’ experience in an internal sales or customer service role, preferably within the electrical products or related industry.