Export Sales Assistant at BCE Foodservice Equipment

Job Description

• We currently have a vacancy for the position of Export Sales Assistant based at our Head Office  in the West Rand. Overall purpose of the job: To support the Export Sales team in managing international customers, processing export orders, coordinating logistics, and ensuring smooth execution of overseas sales operations.

Key Duties and Responsibilities (including but not limited to):

Sales & Customer Support

• Assist the Export Sales Manager in handling international client accounts.
• Prepare quotations, proforma invoices, and sales contracts.
• Respond to customer inquiries via email and phone in a timely manner.
• Maintain strong relationships with overseas distributors and customers.
• Follow up on payments and outstanding balances.

Order Processing & Documentation

• Process export orders accurately in the system.
• Prepare and review export documentation (commercial invoices, packing lists, certificates of origin, bills of lading, etc.).
• Coordinate with freight forwarders, shipping lines, and customs brokers.
• Ensure compliance with international trade regulations and company policies.

Logistics Coordination

• Track shipments and update customers on delivery schedules.
• Liaise with warehouse and production teams to ensure timely dispatch.
• Resolve shipping and documentation issues.

Reporting & Administration

• Maintain accurate sales records and customer databases.
• Prepare monthly export sales reports.
• Support market research and competitor analysis.
• Assist in preparing documents for trade fairs and international exhibitions.

Qualifications & Experience

• Diploma or Degree in Business Administration, Sales, Retail, or related field.
• 1–3 years of experience in export sales or international trade (preferred).
• Knowledge of export procedures and international shipping documentation.
• Familiarity with Intercoms and customs regulations is an advantage.

Skills & Competencies

• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Attention to detail and accuracy.
• Proficiency in MS Office (Excel, Word, Outlook).
• Experience with ERP systems is an advantage.
• Ability to work under pressure and meet deadlines.