Momentum Metropolitan Holdings, formerly MMI Holdings, is a South African-based financial services group was established on 1 Dec 2010, through the merger of Metropolitan and Momentum. We are specialists in long and short-term insurance, asset management, savings, investments, healthcare administration, health risk management, employee benefits and reward...
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Role Purpose
- The Facilities Management Coordinator is responsible for the effective coordination, compliance, and continuous improvement of facilities soft services across the organisation.
- The role ensures that vendor contracts, service level agreements (SLAs), budgets, and regulatory requirements are met while delivering exceptional client service and operational excellence.
- The incumbent acts as the central point of coordination between internal stakeholders, external service providers, and clients, advocating for service quality, safety, sustainability, and innovation.
- The role combines service desk coordination, contract and vendor management, facilities project coordination, reporting, and stakeholder engagement, with a strong focus on service excellence, risk management, and value optimisation.
Requirements
Qualifications
- Relevant degree or NQF Level 5/6 qualification in Business, Administration, Facilities Management, or a related field.
Experience
8–10 years’ experience in:
- Facilities management, construction, and maintenance
- Corporate office / facilities environments
- Contract management, SLA management, and financial budgeting
- High-stakes or complex project coordination/management
- Facilities-related IT systems
- Risk management
- Vendor and contract management
- 3–5 years’ management or supervisory experience in a facilities environment.
- Proven experience across the full spectrum of soft facilities management services and systems.
Desirable Experience
- Exposure to green technologies, sustainability initiatives, and innovation in facilities management.
- Mechanical and technical exposure relevant to facilities operations and smart building environments
Duties & Responsibilities
Process & Facilities Operations
- Develop, implement, and continuously improve facilities soft services strategies aligned with business objectives, sustainability goals, and regulatory requirements.
- Coordinate and manage facilities soft services projects, ensuring delivery within agreed scope, timelines, quality standards, and budget.
- Develop business cases for soft services initiatives, including defining requirements, conceptual solutions, and alignment to facilities standards and best practices.
- Oversee vendor and contract management for soft services, including (but not limited to):
- Cleaning, catering, security, landscaping and grounds maintenance
- Workspace and mail/switchboard management
- AV/VC services
Energy, water, and waste management
- Ensure adherence to Service Level Agreements through ongoing monitoring, audits, quality checks, and corrective actions.
- Coordinate service desk operations, improve service desk processes, and monitor turnaround times, efficiency, and client satisfaction.
- Analyse facilities and service desk data (e.g., Jira ticketing system), identify trends and recurring issues, and drive corrective and preventative actions.
- Conduct regular building inspections and service audits, ensuring standards are met and remedial works are completed effectively.
- Coordinate installations, inspections, repairs, and maintenance of facilities equipment where required.
- Respond to and coordinate building emergencies and incidents, ensuring appropriate escalation and resolution.
- Support Health and Safety initiatives and ensure compliance with OHS policies, safe working practices, and contractor requirements.
- Ensure compliance with applicable legislation and standards (e.g., OHS Act, BCEA, LRA, and other relevant regulations).
- Drive innovation and R&D by leveraging technology (e.g., IoT, mobile platforms, smart building solutions) to improve efficiency, safety, comfort, and sustainability.
Client Services & Stakeholder Management
- Deliver exemplary customer service with a service- and sales-minded approach, ensuring strong, lasting relationships with clients and stakeholders.
- Assess client service needs, recommend improvements, and match clients with appropriate services and solutions.
- Manage and coordinate client query and complaint processes, ensuring issues are logged, tracked, resolved, and used to improve service delivery.
- Continuously monitor service performance against SLAs and quality standards and resolve issues promptly.
- Provide authoritative facilities expertise and advice to clients, internal teams, and stakeholders.
- Build and maintain productive relationships with internal stakeholders, service providers, and technical specialists (e.g., engineers).
- Liaise with technical experts to support the conversion of mechanical systems into integrated software and hardware solutions for smart building initiatives.
- Drive service excellence by fostering a culture of responsiveness, empathy, continuous feedback, and fair client treatment.
Vendor, Contract & SLA Management
- Manage vendor relationships to ensure performance, compliance, cost-effectiveness, and service quality.
- Conduct contract management activities, including compliance monitoring, reporting, renewals, and performance reviews.
- Prepare and present SLA reports, contract compliance reports, and OHS compliance reports.
- Ensure corrective actions are implemented where vendors fail to meet contractual or performance obligations.
Financial Management
- Coordinate and control budgets within area of responsibility, including approval and tracking of expenditure.
- Monitor facilities operational costs, office move expenses, project costs, and vendor invoices.
- Conduct project costing, solutions costing, and financial impact assessments.
- Identify cost optimisation opportunities while maintaining service quality and compliance.
- Implement and monitor financial risk management methodologies and controls.
- Support governance, compliance, and audit requirements related to financial and contract management.
- Investigate and report on non-compliance, financial risks, or irregularities in line with organisational policy.
People & Leadership
- Encourage innovation, collaboration, and change agility within the facilities team and broader stakeholder group.
- Create and sustain a positive work climate that enhances engagement, productivity, and service delivery.
- Demonstrate strong leadership behaviours aligned with organisational values.
- Support recruitment, workforce planning, and talent management in line with Employment Equity principles.
- Drive a culture of continuous learning, best practice, and knowledge sharing within the team.
- Identify development needs, support training interventions, and contribute to performance management processes.
Reporting & Governance
- Produce comprehensive, accurate reports covering operational activity, service performance, incidents, risks, projects, and financial metrics, using consistent and standardised reporting formats.
- Provide analytical insights, identifying performance trends, root causes of recurring issues, service gaps, and opportunities for process or supplier improvement.
- Deliver meaningful commentary that explains variances, highlights emerging risks, and recommends actionable interventions to support operational excellence.
- Develop and maintain dashboards and visual reporting tools that simplify complex data and enable quick interpretation (e.g., heat maps, trend analysis, exception indicators).
- Support governance, risk, and compliance frameworks, including monitoring statutory compliance, managing risk registers, tracking audit outcomes, and escalating non-conformances with recommended remediation plans.
- Drive continuous improvement in reporting processes, including automating data extraction where feasible, enhancing template standardisation, and refining dashboards to improve clarity and usefulness.
- Monitor and report on service delivery performance, identifying escalations, contractual deviations, and operational risks, while proposing improvement strategies aligned to business objectives.
Competencies
- Operational Efficiency – Ability to streamline processes, improve workflows, and enhance service desk performance.
- Project Management – Skilled in planning, executing, and monitoring facilities projects within scope, time, quality, and budget
- Technical Awareness – Ability to coordinate inspections, maintenance, and installations of equipment
- Stakeholder Engagement – Ability to manage and influence internal stakeholders and technical specialists.
- Service Delivery Improvement – Identifying client needs, resolving complaints, and enhancing overall service experience.
- Report Writing & Presentation – Producing clear operational, SLA, financial, and compliance reports.
- Governance & Compliance Orientation – Adhering to organisational controls and audit requirements
- Incident Response & Management – Coordinating emergency responses and follow-ups.
Closing Date
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Role Purpose
- To proactively execute and coordinate building facilities infrastructure maintenance in accordance with relevant industry standards and prevailing legislation.
- This role encompasses both hard and soft services and requires a senior individual capable of supervising onsite staff and managing external vendors.
Requirements
- Matric/Grade 12
- Trade-tested electrician with Matric or N6 Certificate in Electrical Engineering
- Technical knowledge of Data Centre operations, HVAC, generators, UPSs, electrical switchgear, and building electrical reticulation
- Advanced PC skills
- 3-5 years’ experience in a corporate / hospitality maintenance environment is essential
- A good working knowledge of electrical reticulation and emergency power systems
- Knowledge of the Occupational Health and Safety Act’s regulations relating to Plant and Machinery
- A hands-on individual who can operate independently and with minimum supervision
- An analytical thinker, able to communicate with clients and staff in a clear and proactive manner
- Ability to provide an internal service promptly, in accordance with company standards
- Proven ability to supervise onsite staff and coordinate contractors/vendors
- Strong analytical, problem-solving, and communication skills
- Experience in preventative and reactive maintenance of building systems
Duties & Responsibilities
Internal Process
- Determines and organizes work sequences and on site applications and, executes repairs and renovations to interior/exterior surfaces, fixtures and fittings.
- Oversee maintenance of generators, UPSs, chiller plant, air-conditioning, switchgear, and other building systems
- Maintain Building Management Systems and monitor equipment performance
- Perform first-line repairs and minor electrical, plumbing, or mechanical work
- Supervise contractors and ensure adherence to control-of-works and safety standards
- Conduct building inspections, audits, and maintain accurate records
- Attending to the completion of procedural instructional/transactional forms/documentation.
- Perform routine and scheduled maintenance of property including but not limited to: painting, tiling, cleaning of gutters and general maintenance repairs including doors locks and door repairs.
- Data recording for fault diagnosis, corrective and preventative maintenance and condition monitoring.
- Perform general maintenance tasks.
- Perform ad-hoc tasks including but not limited to: office moves, escorting of vendors.
- Ensure that all relevant job cards are completed and checked daily.
- Identify all maintenance concerns, and provide the Line Manager with regular written and/or verbal feedback as required.
- Respond to emergency calls when directed by employer or office staff.
- Perform daily and weekly FM inspections and reports.
- Perform standby duties as and when required.
- Sustainability reporting.
- Vendor SLA meetings
- Oversee cleaning, catering, hygiene and security services
- Enable client centricity within area of responsibility
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with pre-defined standards in order to ensure that clients receive appropriate advice and after sales service.
- Adhere to client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Feedback on delivery of services against agreed service level agreements and in terms of overall client targets.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements made with clients, internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Teamwork
- Contribute to a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Encourage innovation, change agility and collaboration within the team
- Manage budget and implement sound financial controls
- Adhere to procurement policy and procedure
- Adhere to sound financial controls regarding budget expenses
Competencies
- Business Acumen: Understands how the business operates, the key issues and risks affecting success, and how they impact commercial viability.
- Client/ Stakeholder Commitment: Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity
- Drive for Results: Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
- Innovation: Does what is right for the business and drives continuous improvement through innovation
- Motivating and Inspiring Team: Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
- Collaboration: Prioritises the business interests of Momentum Group and invests in the success of the group by aligning effort across divisions
- Impact and Influence: Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of Momentum.
- Self-Awareness and Insight: Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
- Diversity and Inclusiveness: Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
- Growing Talent: Actively mentors, coaches, and develops others to strengthen capabilities
Closing Date
go to method of application »
Role Purpose
- To proactively execute and coordinate building facilities infrastructure maintenance in accordance with relevant industry standards and prevailing legislation.
- This role encompasses both hard and soft services and requires a senior individual capable of supervising onsite staff and managing external vendors.
Requirements
- Matric/Grade 12
- Trade-tested electrician with Matric or N6 Certificate in Electrical Engineering
- Technical knowledge of Data Centre operations, HVAC, generators, UPSs, electrical switchgear, and building electrical reticulation
- Advanced PC skills
- 3-5 years’ experience in a corporate / hospitality maintenance environment is essential
- A good working knowledge of electrical reticulation and emergency power systems
- Knowledge of the Occupational Health and Safety Act’s regulations relating to Plant and Machinery
- A hands-on individual who can operate independently and with minimum supervision
- An analytical thinker, able to communicate with clients and staff in a clear and proactive manner
- Ability to provide an internal service promptly, in accordance with company standards
- Proven ability to supervise onsite staff and coordinate contractors/vendors
- Strong analytical, problem-solving, and communication skills
- Experience in preventative and reactive maintenance of building systems
Duties & Responsibilities
Internal Process
- Determines and organizes work sequences and on site applications and, executes repairs and renovations to interior/exterior surfaces, fixtures and fittings.
- Oversee maintenance of generators, UPSs, chiller plant, air-conditioning, switchgear, and other building systems
- Maintain Building Management Systems and monitor equipment performance
- Perform first-line repairs and minor electrical, plumbing, or mechanical work
- Supervise contractors and ensure adherence to control-of-works and safety standards
- Conduct building inspections, audits, and maintain accurate records
- Attending to the completion of procedural instructional/transactional forms/documentation.
- Perform routine and scheduled maintenance of property including but not limited to: painting, tiling, cleaning of gutters and general maintenance repairs including doors locks and door repairs.
- Data recording for fault diagnosis, corrective and preventative maintenance and condition monitoring.
- Perform general maintenance tasks.
- Perform ad-hoc tasks including but not limited to: office moves, escorting of vendors.
- Ensure that all relevant job cards are completed and checked daily.
- Identify all maintenance concerns, and provide the Line Manager with regular written and/or verbal feedback as required.
- Respond to emergency calls when directed by employer or office staff.
- Perform daily and weekly FM inspections and reports.
- Perform standby duties as and when required.
- Sustainability reporting.
- Vendor SLA meetings
- Oversee cleaning, catering, hygiene and security services
- Enable client centricity within area of responsibility
- Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
- Drive client service delivery goal achievement in line with pre-defined standards in order to ensure that clients receive appropriate advice and after sales service.
- Adhere to client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes.
- Feedback on delivery of services against agreed service level agreements and in terms of overall client targets.
- Build and maintain relationships with clients, internal and external stakeholders.
- Deliver on service level agreements made with clients, internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service
Teamwork
- Contribute to a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Demonstrate exemplary behaviour, through personal involvement, commitment and dedication in support of organisational values.
- Contribute to a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Encourage innovation, change agility and collaboration within the team
- Manage budget and implement sound financial controls
- Adhere to procurement policy and procedure
- Adhere to sound financial controls regarding budget expenses
Competencies
- Business Acumen: Understands how the business operates, the key issues and risks affecting success, and how they impact commercial viability.
- Client/ Stakeholder Commitment: Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financial wellness and ensures client centricity
- Drive for Results: Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
- Innovation: Does what is right for the business and drives continuous improvement through innovation
- Motivating and Inspiring Team: Creates and maintains an open, positive working environment by generating commitment, building trust, a shared sense of purpose, empowerment in others and encouraging them to contribute to the best of their ability.
- Collaboration: Prioritises the business interests of Momentum Group and invests in the success of the group by aligning effort across divisions
- Impact and Influence: Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of Momentum.
- Self-Awareness and Insight: Manages self and relationships with others effectively, deals with ambiguity, uncertainty and pressure, and provides perspective in difficult situations.
- Diversity and Inclusiveness: Is sensitive to individual and cultural differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
- Growing Talent: Actively mentors, coaches, and develops others to strengthen capabilities
Closing Date
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Role Purpose
- The role of the part-time Occupational Health Nurse is to provide a comprehensive occupational healthcare programme to clients, whilst adhering to all legal requirements. This is a 4-day work week position.
Requirements
- A National Senior Certificate is essential
- Degree / Diploma in Occupational Health Nursing is essential
- Certificates in Audiology, Spirometry and Vision Screening are essential
- A valid Dispensing certificate is essential
- At least 3 years' experience in Occupational Health Nursing
- Must be registered with the South African Nursing Council (SANC) with additional qualification in Occupational Health Nursing
- Valid registration with the South African Society of Occupational Health Nurses (SASOHN)
- Have a good understanding of the Health & Safety Act and relevant legislation
- Own vehicle and valid driver's licence are advantageous
- MS 365 proficiency
Duties & Responsibilities
- Implement and evaluate a risk-based medical surveillance programme which includes pre-employment, baseline, annual, transfers and exit medical screening.
- Implement, manage and monitor activities relating to occupational safety, health and waste.
- Treat and assist with administration, reporting and follow-up of Injury on Duty cases according to the employers’ policies and procedures during clinic hours.
- Record and track employee sick notes to monitor and identify trends.
- Capture and maintain accurate employee records on spreadsheets and relevant systems.
- Respond to medical emergencies within scope of practice during clinic hours.
- Assist with return-to-work assessment after prolonged absence.
- Recognise chronic disease early and manage these conditions to ensure productivity.
- Consultation, counselling and/or referral of employees when needed.
- Provide a consultancy and advisory service to line management and client employees on occupational health matters such as absenteeism management and sick leave follow-ups.
- Compliance with all legislation relating to nursing and occupational health.
- Investigate client queries within the agreed service level and escalate to the relevant stakeholder where necessary, and ensure timeous feedback is provided.
- Identify, analyse and monitor trends relating to specific hazard exposures and recommend preventative measures.
- Participate in internal and external audits.
- Oversee and assist with the ordering, collection, housekeeping and maintenance of occupational health services and equipment.
- Various administrative functions such as data capturing, as well as document and record management, to ensure confidentiality, continuity, accessibility, legibility and legal compliance.
- Continuously develop own expertise in terms of professional, industry and legislation knowledge.
Competencies
- Attention to detail
- Excellent written and verbal communication skills
- Ability to build good rapport
- Excellent listening skills
- Ability to work independently
- Empathetic and compassionate nature
- Ability to work under pressure
- Ability to plan, organise and coordinate
Closing Date
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Role Purpose
- Receives disability claims and assesses payment of benefits in accordance to the rules of the rules of the fund and in applying clinical expertise.
Requirements
- BOT (Bachelor of Arts Occupational Therapy) / BSc.OT degree or BSc Physiotherapy.
- Registration with the HPCSA as OT, Physio or Nurse.
- Nursing Qualification
- Minimum 1 year relevant experience.
Duties & Responsibilities
- Ensure Service Level Agreements are met and exceeded.
- Identify risks to the company and escalate accordingly.
- Monitor claims received to ensure that duplication does not occur resulting in financial loss to the company.
- Drive and support effective teamwork within the department.
- Engage in appropriate training interventions to promote own professional development.
- Ensure to demonstrate the company's values on a daily basis.
- Adhere to organisational best practice and legislative requirements.
- Ensure effective claims management service delivery and support.
- Perform an efficient and accurate administrative function.
- Identify and investigate all possible non-disclosure of pre-existing conditions.
- Validate all claims, and ensure they are correctly completed and indexed, and no duplication and whether pre-approval has been obtained.
- Adhere to policies and procedures and take corrective action where necessary.
- Ensure all risks are mitigated and escalated where necessary.
- Understanding of medical conditions and their implication on functional ability, especially relating to job requirements.
- Understanding and knowledge of the group insurance Industry.
- Appreciation of future trends within Employee Benefits.
- Keep Knowledge of current legislation relevant to the industry
Competencies
BUSINESS ACUMEN
- Understands how the business operates, what the key issues and risks are that drives business success; and how they impact on the commercial viability of potential ventures and the profitability of the Group.
CLIENT COMMITMENT
- Anticipates, meets and exceeds client’s needs by creating long lasting relationships that support the client value proposition, supports their financia wellness and ensures client centricity.
DRIVE FOR RESULTS
- Drive a sense of urgency, focus, accountability, agility and execution to deliver business results.
LEADS CHANGE AND INNOVATION
- Actively leads change, does what is right for the business and drives continuous improvement through innovation.
COLLABORATION
- Prioritises the business interests of MMI and invests in the success of the group by aligning effort across divisions.
IMPACT AND INFLUENCE
- Persuades, convinces, influences and inspires others, both within MMI and externally to win support, loyalty and gain commitment to the purpose of MMI.
SELF-AWARENESS AND INSIGHT
- Manages self and relationships with others effectively and provides perspective in difficult situations.
DIVERSITY AND INCLUSIVENESS
- Is sensitive to individual and cultural similarities and differences and demonstrates humility and an openness to engage people from diverse backgrounds and cultures to the mutual benefit of all parties concerned.
Closing Date
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Role Purpose
- Momentum Insure seeks to appoint 1 (one) pro-active and dedicated individual as a Legal Intern. The successful candidate will get the opportunity to be a part of the activities that form part of the full employee's lifecycle.
- This person will be based at our offices in Centurion. The internship offers a structured work-based program, affording unemployed graduates with a degree the opportunity to gain workplace experience or an opportunity to practice the work skills that they have studied and will practice in order to assist them in their future career.
- The successful applicant will enter into a 12-month Internship agreement (not an employment contract) with the company and receive remuneration of R6500.00 per month.
- The ideal candidate must have completed a LLB or a Legal qualification and have a passion for learning and the business environment. This recruitment initiative forms part of Momentum Insure’s Employment Equity plan and preference will be given to designated groups.
Requirements
Experience and Qualifications :
- Recently completed relevant LLB, Legal or Compliance degree.
Additional Information:
- The successful applicant should meet the following requirements:
- Be between the ages of 18 and 25 years
- Be currently unemployed
- Have a clean criminal and credit record
Duties & Responsibilities
- The successful candidate will get the opportunity to be a part of the activities that form part of the full employee's lifecycle.
Competencies
- Strong interpersonal and communication skills
- Attention to detail
- Deadline driven
- Quality work output
- Highly organised and able to prioritise
- Innovative and enthusiastic
- Take initiative
- Excellent administration skills
- Teamwork with an ability to work independently
- Problem solving and solution orientated
- Adaptability
- Integrity
- Tolerance for stress
- Ability to respect confidentiality
- Attitude of continuous learning and self-development
- Must be computer literate in MS Office (MS Outlook, Excel, Power Point and Word)
Closing Date
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Role Purpose
- Lead and oversee the end-to-end investment administration processes within the Investment Administration Team (Investment Operations & Custody Administration), ensuring the accurate and efficient execution of all operational activities across a diverse range of investment products.
- Drive operational excellence through effective team leadership, process optimisation, risk management, and stakeholder collaboration to support the delivery of business objectives and superior client outcomes.
Requirements
Knowledge, Qualifications and Experience
- Bachelor’s degree (BCom) or Financial Markets Diploma preferred (Accounting advantageous)
- 3-5 years experience in the financial services or investment administration environment
- At least 2–3 years’ experience in Private Equity, Structured Products, or related investmentadministration.
- Proven exposure to team coordination or leadership responsibilities
- Experience in process improvement and stakeholder engagement
- Proficient in investment administration systems and advanced Excel skills
- Strong organisational, leadership, and communication skills
Duties & Responsibilities
Leadership & Team Management
- Lead, motivate, and develop a high-performing team responsible for administering a diverse portfolio of investment products.
- Manage team performance, providing coaching, feedback, and development plans to ensure continuous growth and achievement of business objectives.
- Foster a culture of collaboration, accountability, and continuous improvement within the team.
- Ensure clear communication of goals, priorities, and deadlines to the team.
- Identify skill gaps and coordinate relevant training and development initiative.
Operational Strategy & Execution
- Oversee the execution of operational strategies, plans, policies, and processes aligned with organisational goals.
- Ensure efficient and accurate administration of Private Equities, Special Opportunities, Structured Products, Fund of Hedge Funds, Direct Properties, Fixed Income, Securities Lending, Listed Derivatives, Reinsurance agreements, and other off-market investments.
- Monitor and manage cash, scrip and unit reconciliation clearance activities.
- Lead participation in change initiatives, process improvements, and project delivery efforts, ensuring seamless transition support where applicable.
Stakeholder Engagement & Client Service
- Serve as the primary point of contact for internal and external stakeholders, delivering authoritative advice and expertise on investment administration matters.
- Build and sustain strong client relationships, ensuring service levels and client expectations are consistently met or exceeded.
- Drive initiatives to improve client service quality and ensure fair treatment within the area of responsibility.
- Collaborate across departments to translate business requirements into efficient operational processes and controls.
Risk, Compliance & Financial Controls
- Support risk identification and mitigation efforts, escalating concerns and recommendations through appropriate channels.
- Manage financial resources and budgets within the team responsibly to optimise operational efficiency and cost effectiveness.
- Ensure compliance with regulatory requirements and internal policies across all administered investment products.
Competencies
- Strong business acumen with the ability to lead and influence teams effectively.
- Demonstrated customer and stakeholder commitment with a client-centric approach.
- Proven track record of driving results and delivering against targets.
- Leadership in change management and innovation initiatives.
- Excellent collaboration, impact, and influence skills.
- High level of self-awareness and insight, promoting diversity and inclusiveness.
- Strong organisational and prioritisation capabilities
Closing Date
Method of Application
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