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Job Description

• Business Management / Operations Management experience or relevant degree
• 8+ years’ experience in a similar role and industry (textile / clothing)
• Leadership, motivational and decision-making skills are critical
• Good interpersonal skills
• Ability to build a winning team and mentor staff
• Ability to multi-task, problem solve and met deadlines
• Attention to detail
• Project management skills advantageous

Experience essential – hands-on, on the factory floor daily

• Working hours: Monday to Friday, 07:30–17:00
• One Friday per month until 13:00
• One Friday per month until 16:00
• Daily transport provided to and from East London

The successful applicant would be responsible for, but not limited to:

• Oversee full production line and manage the entire factory
• Design and modify production schedules and workflow
• Production strategic decisions
• Production optimization and schedule management
• Achievement of quality standards as per customer requirements
• Orders delivery management
• Manage, hire and train staff
• Troubleshoot problems that occur during production and instruct and communicate accordingly
• Implement continuous improvement, waste elimination, cost reduction, total quality management principles
• Ensuring that all equipment and materials are in order
• Health, safety and risk management plans and implementation
• Analyse factory production data and devising improvement strategies
• Observe production metrics
• Material requirement planning and management
• Production reports

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Job Description

• Our client is looking to fill a key and exciting role in its Operations Team. They are looking for a hard-working, detail oriented, and organized individual to work in their operations team.

Key responsibilities:

• Scan data against case eligibility criteria in order to recognise valid claims.
• Add cases sent through by management to system.
• Prepare claims for some of the largest asset managers, fund managers, and insurance companies in the world.
• Track, monitor, and assess technical documents received from multiple parties throughout the process.
• Provide feedback to other internal teams in order to request additional information and ensure successful claims.
• Support in delivering on ad-hoc projects and rolling out new team processes.
• Keep abreast of any changes and developments to optimize claim quality.
• Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
• Develop a strong knowledge of the class action recovery process in order to successfully answer questions from external stakeholders.
• Ensure that all claims are submitted before the court ordered deadlines, and all documents are prepped timeously.
• Work closely with Head of Operations and Head of Tech to develop and accomplish streamlined processes and strategic plans set out for claim submissions.
• Resolve document or claim issues by investigating problems, developing solutions, and making
• recommendations to management.
• Track processes in an organized and efficient manner to ensure that all claims are filed timeously.
• Provide additional support with claim submissions and other ad hoc projects.

Competencies:

• Exceptional organizational skills to manage multiple clients and tasks efficiently.
• Strong interpersonal and communication skills.
• Fast learner.
• A keen eye for detail and good administration skills.
• Strong organizational skills.
• Ability to juggle multiple high-priority tasks.
• Persistence and problem-solving ability. 
• Eager for continuous learning.
• Strategic and analytical thinker – able to apply their mind to various instances of a similar issue.
• Able to cope with deadlines and pressure.
• A self-starter who takes initiative to get things done.
• Good command of the English language.

Education:

• Bachelor’s degree in Commerce or Honours in Commerce

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Job Description

ROLE OVERVIEW

• Reports To: Global Head of Partnerships
• The Strategic Partnerships Analyst will play a key role in supporting and executing our client's global partnership strategy, with a strong focus on partner analysis, pipeline support, reporting, and partner enablement.
• The role is designed to underpin the effectiveness of their referral and strategic partner ecosystem by providing structured research, data-driven insights, and operational support to drive partner-generated pipeline and revenue.
• Working closely with the Global Head of Partnerships, Sales, and Marketing, this role will contribute to partner acquisition, activation, and performance management through detailed analysis, reporting, and ongoing partner engagement.
• The position is well suited to a commercially minded analyst who enjoys working with data, processes, and stakeholders in a growth-focused environment.

KEY RESPONSIBILITIES

Expanding the Partnership-Generated Pipeline

• (KPI: Generate new referral-based opportunities and onboarding new partners from focus list of target partners)
• Research, map, and analyse potential referral and strategic partners from the defined focus list.
• Support outreach and engagement activities with prospective partners, including preparation of briefing materials and tracking engagement progress.
• Assist in managing partner-introduced opportunities through the sales pipeline, ensuring accurate tracking and internal coordination.
• Monitor the referral pipeline and provide regular updates on opportunity status, conversion trends, and bottlenecks

Driving Partner-Influenced Revenue Growth

(KPI: Support enterprise-signed partner deals)

• Support sales and client teams with analysis and preparation for partner-led opportunities.
• Help develop partner-facing materials, including presentations, case studies, and value proposition summaries.
• Analyse deal progression and identify recurring challenges or delays in partner-influenced sales cycles.
• Provide structured feedback and insights to improve partner effectiveness and deal outcomes.

Acquiring & Onboarding Strategic Partners

(KPI: Source and sign new key partners: Custodian Fund Admins, Consultants, and Other Focus Partners)

• Conduct market and partner research to identify potential strategic partners aligned with the company's growth strategy, including Fund Administrators, Investment Consultants, Custodians, Management Companies, Trustees, and Brand Ambassadors.
• Support the onboarding process for new partners, ensuring documentation, CRM setup, and engagement plans are completed accurately.
• Assist in developing tailored partner engagement plans with clear objectives, timelines, and success metrics.

Enhancing Partner Engagement & Market Activation

(KPI: Press releases, joint webinars, and other marketing campaigns with existing and new partners)

• Work with the marketing team to drive impactful partner announcements and brand visibility.
• Develop and execute joint webinars with key partners to boost industry engagement.
• Regularly engage with partners to maximize co-marketing and collaboration opportunities.

Strategic Reporting & Partner Performance Analysis

(KPI: Clear improvement to reporting processes and dashboards)

• Monitor and report on key metrics for partner-driven pipeline, revenue, and engagement.
• Provide actionable insights to optimize the partnership strategy based on data and feedback.
• Maintain a comprehensive partner performance dashboard to track progress toward 2026 targets.

Additional Responsibilities

• CRM Reporting & Forecasting: Manage all CRM reporting for partner activities, ensuring accurate data collection and actionable insights.
• Partner Commission Calculations & Payments: Manage commission structures, ensuring accurate and timely commission payments for all partners

REQUIRED SKILLS & ATTRIBUTES

• 2-3 years of experience in a similar role or front office environment including sales/partner/client success functions.
• Familiarity with withholding tax recovery processes is a plus.
• Familiarity with Salesforce is a plus.

BACKGROUND & EDUCATION

• BCom in Accounting, Finance, or equivalent. CA/equivalent
• A keen interest in the financial services industry and capital markets