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Our client is looking to fill a key and exciting role in its Operations Team. They are looking for a hard-working, detail oriented, and organized individual to work in their operations team.
Key responsibilities:
Scan data against case eligibility criteria in order to recognise valid claims.
Add cases sent through by management to system.
Prepare claims for some of the largest asset managers, fund managers, and insurance companies in the world.
Track, monitor, and assess technical documents received from multiple parties throughout the process.
Provide feedback to other internal teams in order to request additional information and ensure successful claims.
Support in delivering on ad-hoc projects and rolling out new team processes.
Keep abreast of any changes and developments to optimize claim quality.
Remain knowledgeable of market and industry trends, competitors, and all aspects of the market.
Develop a strong knowledge of the class action recovery process in order to successfully answer questions from external stakeholders.
Ensure that all claims are submitted before the court ordered deadlines, and all documents are prepped timeously.
Work closely with Head of Operations and Head of Tech to develop and accomplish streamlined processes and strategic plans set out for claim submissions.
Resolve document or claim issues by investigating problems, developing solutions, and making
recommendations to management.
Track processes in an organized and efficient manner to ensure that all claims are filed timeously.
Provide additional support with claim submissions and other ad hoc projects.
Competencies:
Exceptional organizational skills to manage multiple clients and tasks efficiently.
Strong interpersonal and communication skills.
Fast learner.
A keen eye for detail and good administration skills.
Strong organizational skills.
Ability to juggle multiple high-priority tasks.
Persistence and problem-solving ability.
Eager for continuous learning.
Strategic and analytical thinker – able to apply their mind to various instances of a similar issue.
Able to cope with deadlines and pressure.
A self-starter who takes initiative to get things done.
Good command of the English language.
Education:
Bachelor’s degree in Commerce or Honours in Commerce
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