Active Jobs at Sun International

Job Purpose

• To greet and welcome arriving guests to the restaurant and monitoring of dining sections to ensure all guests receive an exceptional experience within the restaurant operations 

Key Performance Areas

Prepared Work Area

• Prepare mise-en-place, place settings and any other required checks and preparations for service
• Identify issues with regards the restaurant floor appearance/ functioning of equipment and systems
• Check overall cleanliness of the front of house restaurant operations
• Assist with answering the telephone in the restaurant and taking restaurant reservations for the day
• Be aware of and comply with health, safety, hygiene and environmental regulations in the outlets
• Use and store operating equipment in line with specifications and safety regulations
• Resolve or report on any anomalies to the required standards

Hosting

• Welcome and check guest bookings
• Seat guests at their respective tables
• Monitor the dining sections of the restaurant for empty and cleaned tables, estimating wait times for guests (if relevant)
• Monitor the guest waiting list, and ensure that the needs of the guests are met while they are waiting.
• Understand and conduct all tasks in line with Food & Beverage standard operating procedures
• Explain menu items
• Make recommendations with regards beverages and menu items
• Interact with kitchen staff respectfully around any special requests
• Be attentive to guest needs within the outlet
• Clear tables after guests have completed their meal
• Provide billing to guests (where relevant)
• Leverage opportunities to upsell on promotional items

Cashiering Services

• Handle all billing transactions for food and beverage services executed in the outlets
• Reconcile payments to orders in the system
• Place guest feedback questionnaires in folders with billing
• Arrange all house accounts prior to service  Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if  Necessary 

Job Requirements

Education

• Grade 12 preferred or Grade 10 (with minimum of 2 years relevant experience as a waiter / host)

Experience

• 2 years experience in a customer service environment 

Skills and Knowledge

• English verbal communication skills
• Numerical skills (calculations)
• Cash / credit transaction knowledge
• Cashiering equipment usage and maintenance
• Cashiering administration
• Food & Beverage Product Knowledge
• Menu knowledge
• Basic computer skills
• Food & Beverage Service skills
• Operating equipment use & care
• Upselling skills
• Grade 12  
• Collecting Information (listening; asking questions)
• Team co-operation
• Dealing with Customers
• Following Instructions
• Attention to detail
• Checking (accuracy in the handling and recording of transactions)
• Emotional resilience
• Honesty in the handling of cash Presentable
• Work conditions and special requirements
• Ability to work shifts that meet operational requirements
• Mobility and ability to move around as per job requirements (including with the use of aids) 

go to method of application »

Job Purpose

• Sun Bet, as the online betting and gaming division of Sun International, will lead the alternative gaming strategy and business objectives, providing thought leadership and advice on betting and gaming product performance, revenue growth, operational governance and service standards, as well as building strategic relationships and partnerships with key stakeholders; and leading the integration of online sports betting projects into operations.
• The Casino Product Specialist will be responsible for the measurement, development and management of online gaming products and tools, implementing new products and enhancing existing product offerings based on data analysis and market indicators, with the aim of promoting SunBet as the online gaming brand of choice.
• pThis will include the analysis and interpretation of business intelligence tools and data, reporting on trends, piloting and testing of products and making recommendations to continuously improve casino product innovation, standards, and to deliver results.

Key Performance Areas

• Work cross-functionally to define and implement casino product roadmaps, prioritize features and execute the end-to-end product life cycle
• Develop reporting & analysis methods/templates for the casino operations to understand product performance
• Perform data analysis on casino product performance, product spend, odds and margin analysis, customer segments and player profitability, casino promotions etc. to drive product decisions
• Analyse and diagnose product performance issues and challenges and offer a solution in line with product knowledge and business needs
• Produce weekly, monthly and quarterly reports on casino products in order to determine growth and performance of gaming
• Develop and implement action plans to boost casino performance and offers to be competitive to various casino segments
• Research, recommend and implement gaming product innovation of new technologies across the customer experience
• Work collaboratively with all customer facing functions to ensure a consistent and accurate message is provided to customers on casino products
• Quality assure and test/pilot solutions and products before delivery to business
• Collaborate with management, operations teams and compliance teams to mitigate casino operational risk
• Understand casino capabilities and customer needs and anticipate their future needs
• Monitor and review the casino gaming revenue and identify challenges that need to be addressed
• Review, measure and optimise casino promotional campaigns and bonus offers
• Communicate and monitor the effectiveness of bonusing tools on customer behaviour and adjust where relevant
• Work closely with CRM teams to identify opportunities to promote network promotions, exclusive game launches, new supplier integrations and new features introduced on the platform
• Create and present Post Campaign Analysis reports
• Collaborate with various operational teams to facilitate and monitor the integration and content release processes for new game providers
• Follow a data-driven approach to continuously monitor the performance of the gaming offering and make adjustments to the casino lobby accordingly
• Project manage marketing campaigns from concept to execution, working with marcomms teams, design, digital and operations teams
• Facilitate and maintain partnerships/relationships to support the development, refinement and implementation of products and services

Job Requirements

Education

• 3 Year Degree / Diploma in Business Management

Experience

• 8 years’ experience in product management within the gambling/online gaming industry
• Experience with online casino product offerings and the evaluation of its effectiveness in market *

Skills and Knowledge

• Evaluating Analysing Information
• Innovating
• Creating & Improving
• Measuring products, risk & results
• Managing Customer & Stakeholder relationships
• Embracing Change
• Collaborating
• Taking ownership
• Strong verbal and written communication
• Knowledge of slots/casino products
• Business acumen
• Statistical skills
• Financial acumen/aptitude for numbers
• Gaming Compliance Procedures
• Proficient Computer Skills – MS Office; EGS
• Networking skills
• SLA & Contract management
• Marketing knowledge

go to method of application »

Job Description

• The Traffic Administrator is responsible for the effective coordination and delivery of marketing and creative work across SunBet, acting as a central point for receiving and logging incoming marketing project requests and briefs, ensuring accurate recording, tracking and task allocation within the internal project management system.
• The role will assist with traffic requests, maintains project timelines, coordinates content flow and supports the quality assurance process for creative outputs, enabling the smooth execution and timely delivery of creative materials that align with brand guidelines, company standards, and artistic briefs, contributing to consistent and professional service delivery.

Job Requirements

Qualifications

• Diploma in marketing/communications

Experience

• 3 years’ experience in supporting projects within traffic management in the creative industry 

Skills & Knowledge

• Organising & Coordinating Resources
• Collecting Information (sourcing; checking; documenting)
• Assuring Quality
• Following Procedures
• Managing Deadlines
• Responding with Urgency
• Maintaining Composure
• Manging customer & stakeholder relationships 
• Written and verbal communication skills
• Proficiency in MS Office
• Knowledge of Asana or similar tool
• Copywriting
• Project co-ordination
• Knowledge of Brand Identity
• Workflow and document management
• Digital Asset Management
• Reporting Tools 

Key Performance Areas

• Act as the first point of contact for the creative team by receiving, logging and appropriately directing incoming requests for creative work
• Ensure all requests are complete, clear and submitted through the correct channels before escalating or assigning them within the workflow
• Assist in translating creative or marketing requests into structured, actionable briefs
• Monitor task progress across the team and alert relevant stakeholders of any potential delays or unallocated work items
• Maintain comprehensive project calendars and timelines
• Record key milestones, update schedules and track progress across multiple creative projects, ensuring alignment with agreed-upon deadlines
• Review incoming briefs for completeness and clarity, tagging and directing them to the appropriate teams
• Support the traffic function by tracking the status of each brief and ensuring work is progressing in accordance with the established priorities
• Maintain and update resource availability charts and allocation logs
• Assist in coordinating the distribution of work across internal and freelance teams, identifying conflicts in assignments and escalating these for resolution
• Input campaign schedules and deliverables into planning tools
• Monitor the approval process and follow up to ensure timely decisions are made
• Generate utilisation reports for review and identify any discrepancies or incomplete entries requiring follow-up
• Assist in the preparation of project status updates, dashboards or reports
• Coordinate the scheduling of internal and external project review sessions
• Ensure that all relevant stakeholders are informed and available, and that meeting materials are prepared in advance
• Ensure final materials are appropriately stored and accessible for client delivery or publication
• Coordinate with freelance illustrators, designers or photographers 
• Source stock photography and imagery as needed and upload approved assets to the central creative repository
• Track project bottlenecks or workflow disruptions and communicate to management for resolution
• Offer coordination and administrative assistance on special marketing or creative initiatives (eg. setting up timelines, preparing documentation and tracking progress)
• Maintain accurate records of external spend on freelance and creative services (e.g filing quotations, invoices, cost estimates etc)
• Ensure that briefing materials are complete, clear and delivered in a timely manner
• Assist with the full lifecycle of creative projects, including setup, scheduling, monitoring and close-out
• Facilitate communication with print suppliers, ensuring that creative outputs are correctly formatted and submitted on time
• Track production timelines and confirm delivery schedules
• Ensure that all final creative materials are properly reviewed, formatted and uploaded in preparation for delivery or publication
• Assist in creating and updating standard operating procedures (SOPs), process templates, FAQs, and workflow documentation
• Distribute updates to the team and ensure easy access to the latest process materials

go to method of application »

Job Description

• Responsible for the design and development of online campaigns and an affiliate programme through search, affiliations, data feeds, email and the development of new platform features, tools and functionalities to attract and acquire new sports betting customers.  

Job Requirements

Qualifications

• Grade 12
• 3-Year Tertiary qualification in marketing is an advantage
• GAIQ certification (Google Analytics Certification) is an advantage

Experience

• Minimum of 8 years experience working with affiliation programmes within the online gaming environment
• Experience managing PPC and Adwords accounts
• Experience with CPA, Revenue Share, CPC and CPM models
• Must have an established affiliate network in the Gaming industry
• Track record in managing multiple projects on various levels with different and converging timelines.

Skills & Knowledge

• Analytical skills
• Deciding
• Planning
• Building & Developing relationships
• Problem-solving
• Influencing
• Encouraging co-operation
• Selling skills
• Dealing with customers
• Negotiating skills
• Networking skills
• Energetic
• Presentable self-starter
• Knowledge Affiliate Programme Management
• Have a love for sports and an interest in sports betting
• Direct Marketing
• Digital acumen
• Online Media / Advertising buying
• Interpretation of Data analytics
• Knowledge of Sun Bet products
• Knowledge of online gaming industry and the sports betting context
• Strong verbal and written communication skills
• Proficiency in the use of Google Analytics and Adwords
• Advanced proficiency in MS-Office Suite (Excel, PowerPoint, Database software)
• Social Media Platforms (including how to use these to effectively support paid media).
• Google & Revenue Reporting skills

Key Performance Areas

Affiliate Program Management

• Have a complete knowledge and understanding of all Sunbet products and facilities
• Be the subject matter expert on sports betting platforms and how these can be used to create affiliates and leverage growth in online reputation and business growth for Sunbet
• Conduct analyses that yield rich insights into consumer online behaviour and key motivational/attitudinal behavior and online habits
• Understand the sports betting strategy and marketing plans value chain and execute the affiliate programme across various online sports betting assets and platforms in line with objectives
• Build relationships and negotiate deals and pricing with preferred affiliates for web advertising space and coverage
• Partner with affiliates to advertise and build reputation and brand awareness for the growth of the Sunbet business
• Develop multi-channel initiatives and online content to promote Sunbet with different affiliate partners to build upon current client strategies within the online sports betting arena to meet/exceed objectives
• Identify unmet needs, goals, opportunities and challenges to leverage new business and relationships
• Communicate and raise awareness with relevant stakeholders with regards the Affiliate Programme framework and how it can be utilized
• Defines overall project scope and budget guidelines for the affiliate programme
• Executes action plans in line with scheduled timelines in implementing the affiliate programmes
• Develops strong, trusting relationships between clients and affiliate partners, and provide leadership and support during conceptualisation, planning and implementation for online affiliate campaigns

Acquisition Campaign & Content Management

• Collaborate with the Business Intelligence team and Digital Analysts to understand and interpret the results of Google Reporting and Revenue Reporting, in order to draw meaningful conclusions from data reports and translate them into a recommendations for campaigns
• Collaborate with Acquisition Manager for sports betting / online gaming to develop acquisition plans and campaigns to identify opportunities for new acquisition
• Conduct a competitor analysis to identify gaps and new business opportunities
• Develop and co-ordinate multi-channel acquisition campaigns both online and offline in line with available budget
• Co-ordinate and manage logistics and execution of promotions and activation events
• Execute on A/B and multivariate campaigns to optimise the acquisition funnel and conversion rates across all channels
• Provide innovative solutions and campaign objectives for the delivery of strategic objectives at a unit level
• Monitors implementation to ensure that the campaigns and objectives are rolled out as per plan
• Collect feedback from internal stakeholders regarding campaign success and postmortems
• Make decisions and recommendations on the best form of media and durations for specific clients and campaigns;
• Co-ordinate and manage key sponsorship events and paid media campaigns
• Sign off and manage proposals, including cost schedules with internal key stakeholders
• Facilitate project meetings and supervise the implementation and delivery of campaign and / or event plans through specific initiatives to meet the objectives of the events and / or campaigns.
• Manage key stakeholder expectations, escalating risks before they become problems
• Offer potential solutions, and advise on potential delivery delays
• Budget management of paid media campaigns
• Develop marketing collateral to promote the Sunbet brand at property level
• Write communications briefs, ensuring that creative and media are effectively integrated
• Collaborate with the media agency or in-house Digital Content Team to help them understand sports betting business objectives and advertising requirements
• Liaise with the creative team and internal clients to develop media concepts, programmes and campaigns to suit the business requirements

 Sports betting VIP Player/ Affiliate Development

• Leverage existing relationships to initiate and develop relationships with potential clients and affiliates to acquire clients to Sunbet operation
• Communicate and conduct regular follow-ups with existing and potential sports betting clients and affiliates to maintain the relationship
• Conduct face-to-face meetings with clients at sports events to initiate, build and secure business for Sunbet
• Conduct meet-and-greet’s; and familiarization trips; and entertain and host clients and affiliates whenever required

Affiliate Analytics & Reporting

• Perform data analysis of affiliate activity on a monthly basis
• Use insights and customer intelligence to execute and improve the end-to-end (plan, test, execute, measure and refine) programme.
• Regularly review affiliate partnerships and initiatives to ensure ongoing optimisation ideas are implemented
• Regular reviews of performance within Google analytics and revenue reporting systems
• Monitor and evaluate affiliate campaign performance in order to optimise future campaigns
• Conduct analyses in order to draw meaningful conclusions from data reports around the success of campaigns and translate them into a recommendations for future campaigns

Stakeholder Engagement

• Collaborate with the Acquisition Manager in formulating the targets and plans for the affiliate programme of new business and activations of inactive business
• Liaise with land-based properties to leverage and cross-sell customers
• Collaborate with the Sales Team, CRM and Sunbet teams to enhance and increase campaign success
• Liaise with the business units and Group marketing / digital on content produced for multiple channels
• Work with editorial and marketing teams to drive content creation for paid media channels
• Verify with business management that the content will meet business requirements
• Cooperate with property management to create opportunities to promote the Sunbet brand and to participate at sports and gaming events to build strong relationships with potential clients
• Continuously engage with clients to establish and grow loyal relationships for Sunbet
• Maintains positive relationships with all clients, colleagues, sports betting and affiliate networks
• Attends Sunbet meetings and provide relevant feedback and information to management
• Build effective relationships with commercial/brand/technical teams and content creators.
• Collaborates closely with account management, content and reports team as well as external resources and stakeholder partners to ensure flawless, on-time, and high impact delivery of campaign components.

go to method of application »

Job Purpose

• The Brand Manager: SunBet will be responsible for leading the development, delivery and embedding of the SunBet brand strategy by positioning and growing the brand across various marketing and social media platforms using various marketing initiatives and communication channels, developing brand activities and campaigns (print, web, social media, broadcast, etc.), events, corporate responsibility programs and sponsorships, and using a variety of data to drive volume and profitability with the objectives of growing SunBet’s reputation as the sports betting and online gaming brand of choice; ensuring that the brand remains recognisable, up to date and exciting to customers.

Job Scope

• Work alongside the Chief Marketing Officer and Creative Director to develop the SunBet Brand and CI guidelines aligned to the overall Brand strategy, and customised to market segmentation, based on an analysis of competitor product offerings in the online gaming industry
• Define and manage SunBet’s brand communication strategy using a variety of media, initiatives and campaigns
• Own the development and messaging of SunBet’s brand narrative
• Recommend strategies to position the brand for growth and for increasing brand salience amongst both the Sun International customer and the target demographic
• Develop and manage the development and distribution of internal communication around brand and CI requirements and standards to all staff to ensure effective and consistent messaging aligned to the strategy and standards
• Create innovative solutions and plans to target new markets and opportunities and optimise return on investment of brand campaigns
• Research and analyse industry trends, consumer insights and public perceptions on a regular basis, and ensure the SunBet brand is positioned correctly, translating brand elements into plans and go-to-market campaigns
• Work alongside agencies, to monitor product distribution and consumer reactions through focus groups and market research
• Collaborate with properties to identify and unlock opportunities, including branding, marketing and activations, joint promotions, retail and other opportunities to grow the SunBet presence
• Develop a marketing calendar for inclusion / participation at properties (for example the own Thursdays campaign)
• Manage the design, delivery and sign off of collateral (videos, billboards, screens, physical branding elements) to create a brand presence for SunBet at properties
• Work with head of marketing to oversee new and ongoing marketing and advertising activities including the production of TV commercials, radio campaigns, OOH, print advertisements, on site activations and liaising with agency and the marketing team
• Manage the marketing plans, and design, execute deliver and sign off on all OOH Work with SunBet retail to create more of a presence for retail stores and identify any branding requirements around the space
• Design brand marketing plans for major sporting events (e.g. NGC, Poker Tour, etc.), working and integrating with the marketing team around delivering customer communications and utilising a range of communication channels as part of the campaign delivery
• Design and deliver branding at events and trade shows, ensuring that the use of the Sun Bet logo meets brand values and company guidelines
• Working with PR agencies, the events team and properties to co-ordinate activations and distribute PR aligned to the SunBet PR strategy
• Work with the Chief Marketing Officer, VIP team and marketing co-ordinator to develop budgeting; costing and production of branding assets for SunBet, e.g. stadium / suite branding, car branding, property branding opportunities, SunBet Merch, SunBet vouchers etc.
• Monitor brand health and brand growth
• Co-ordinate partnerships and barter agreements
• Monitor quality of campaign deliverables in line with objectives and timelines stipulated in the strategy and campaign plan, and complete post-mortem feedback from operations and other stakeholders to evaluate the success and relevance of the promotions and campaigns, and assess ROI and KPIs
• Build relationships with influencers, journalists, media outlets and public figures
• Oversee social media accounts and ensure brand consistency
• Create designs and layouts for media outlets
• Write pitches, blog posts and articles, and supervise the sign off of marketing literature campaigns, ensuring the designs and messages meet the company brand and regulatory guidelines
• Maintain trademarks and domains, ensuring these are kept up to date, renewed when needed or cancelled when not needed anymore
• Maintain a repository of SunBet brand logos and imaging for use by teams for advertising
• Brief and manage vendors, including the sourcing and selecting of sponsors to assist in meeting prizes
• Review month end analysis and reports in line with ROI and effectiveness of campaigns and conduct impact analysis to continuously improve promotional mechanics and ensure that system and reporting supports business objectives.
• Where agreed, be responsible for sign offs on marketing collateral and campaigns
• Be a conduit between SunBet and Sun International (central marketing); and work with the head of marketing to ensure alignment with Sun international brand / marketing.

Job Requirements

Qualification

• 3-Year Degree in Marketing or Communications

Experience

• 10 years experience in brand management with at least 5 years in-depth experience co-ordinating brand marketing activities and campaigns
• Experience managing a brand across multiple markets
• Experience in the sports betting industry is an advantage

Skills & Knowledge

• Conceptualising
• Problem solving
• Analysing
• Collecting information
• Innovating and Creating Solutions
• Integrating (Connecting, Collaborating; Managing Conflict)
• Organising and Implementing
• Emotional Maturity
• People management
• Campaign planning and management
• Consumer research
• Brand management
• Reporting skills
• Project management
• Networking
• Analysis and Interpretation of Business Intelligence
• Business & financial acumen
• Proficient Computer Skills – MS Office
• Social Media management