Internal Systems Engineer at Content+Cloud

Description

As a Content+Cloud Internal Systems Engineer, you will be responsible for providing desktop support to local and remote staff, and management and administration of our internal systems hosted locally, on our private cloud platform and in the public cloud. You will have a ‘Hands on’ problem solving approach; solving problems within strict SLA timeframes and dealing with end users up to executive level. You will provide a mixture of hardware, software, desktop and network support both in person and over email, Teams chats, calls and screen shares.

Requirements

Reporting to the Head of Internal Systems the key deliverables of the role can be summarised as follows:

• Provide remote and deskside support on Content+Cloud internal systems and applications to the end user’s satisfaction.

• Installation, configuration and deployment of desktops, laptops, peripheral equipment and software for new and existing users.

• Hardware and software support for desktops, laptops and peripheral equipment.

• Management of endpoint security tools such as Anti-Virus.

• Maintain asset inventory of all hardware and software.

• Ensure compliance of security policies through user awareness and guidance of security best practices in accordance with our compliance requirements (eg ISO27001, Cyber Essentials).

• Reporting and managing risks to end user experience, productivity or systems.

• Management and administration of internal systems and server related administrative tasks.

• Log incidents, requests and changes using the Content+Cloud IT Service Management platform and ensure all issues are resolved in the targeted SLAs.

• Help support, train and mentor other team members including sharing methods or tricks learnt and problems solved

• Be an ambassador for the Internal Systems team in the respective location and championing Internal Systems policies and procedures.

• Work out loud with other team members, including asking for and providing help in our team workspaces

The ideal candidate will have:

• Previous experience of providing IT Support at a 2nd line level in a commercial environment

• Excellent communication and interpersonal skills

Experience in the following technology areas is essential:

• Office 365

• Azure Active Directory

• Exchange Online

• Windows Server 2012/2016

• Windows 10

• Microsoft Office applications

Experience in the following areas is desirable:

• “cloud only” environments where identity, devices and services are all mastered in the cloud (eg, cloud identities in

• Azure AD MFA

• Microsoft Endpoint Manager (Intune)

• SharePoint Online and OneDrive for Business

• Mimecast

• Datto

• Enghouse Contact Centre

• Dealhub, D365 Business Central, D365 Sales, Workato, Kimble, Hubspot, Cloudmore

Benefits

• Job Type: Permanent

• Salary: R20 000 - R25 000 per month

• Role based out of our Century City offices (currently working remotely)

• 40 - 45 hours per week (Based on UK time zone)

• Retirement Fund & Medical Aid

• Death, Funeral and Disability cover

• 20 days’ annual leave + Birthday Leave & Wedding leave (5 additional days towards your honeymoon)

• Multiple HIIT, general fitness, yoga and meditation classes run virtually each week! (In addition to other wellness events and other social activities)

• Continual professional development plans

Good luck and please bear in mind we receive a very high number of applications; we will endeavour to get back to all applicants, however, we thank you for understanding this is not always possible for unsuccessful applicants.

Content + Cloud is proud to be an equal opportunity workplace that is committed to attracting and retaining the best talent regardless of race, sex, age, national origin, religion, sexual orientation, gender identity, disability or criminal history. Further to this, in accordance with Content + Cloud SA’s Employment Equity plan, preference will be given but not limited to candidates from designated groups. As part of our compliance requirements, we do undertake background checks which, dependent on levels of security required for the role or client assignment, may include a criminal record check. Please do let us know if you would like more details on the level of checks for the specific role you are applying to.